2014

Roadside Assistance Review

2 State Farm Roadside Assistance
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5 National Automobile Club
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Considerations When Choosing Roadside Assistance Service:

  • Check what coverage is availabile with your current insurance provider. Don't buy something you already have.
  • Where is the service available? Don’t get caught broken down out of your services range.
  • What is their reputation for quick response time? You’ll want a service that is known for its timely help.
  • Can you manage your account quickly and easily? Are there online features?
  • Is there overseas coverage? Yes, some even follow you abroad.
  • The customer service should be responsive and helpful.

#1 AAA

  • Pros
  • Large network of agents across the US
  • Excellent customer service
  • Help desk is available 24/7
  • Maintains strong economic standing
  • Manage your account online
  • Sign up is easy, and the website is easy to navigate
  • Additional coverage if you travel overseas
  • Informative website
  • Cons
  • AAA agents may be slow during peak times
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#2 State Farm Roadside Assistance

  • Pros
  • The company has a strong reputation
  • Multi-policy discounts
  • 24/7, 365-day customer service
  • You can open an account online
  • Web services available for account management
  • Variety of onsite services offered
  • Good customer service
  • Cons
  • The website thinly covers the topic of roadside assistance
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#3 AARP

  • Pros
  • Influential advocacy group within the US
  • Partnership with Allstate
  • 24-hour emergency roadside service
  • Savings and discounts available to members only
  • Comprehensive yet affordable coverage
  • Claims and questions are answered quickly
  • 60-day money back guarantee
  • Variety of services offered
  • Cons
  • You must be an AARP member to qualify
  • Exclusively for senior citizens
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#4 Geico

  • Pros
  • Strong financial reputation
  • 24/7 toll-free assistance
  • Customer service is great
  • Very affordable premiums
  • No extra fees for additional drivers
  • Large assortment of services offered
  • Get a quote right from the website
  • Good customer service
  • Speedy application process
  • Cons
  • Some reviews complain about response time
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#5 National Automobile Club

  • Pros
  • Organization has a long and rich history
  • Manage your account online
  • View your account via smartphone
  • Membership services are available 24/7
  • Request roadside help from a smartphone
  • Affordable membership fee
  • Variety of breakdown cover services offered
  • Covers many motor vehicles
  • Cons
  • Site lacks in depth information on breakdown coverage
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Recap

Every now and then, car insurance companies like to rewrite the rules of emergency road service, introducing new fees and services that drivers may want or reject. But if you choose one of the best roadside assistance programs, you won’t have to worry about your auto insurance tricking you when it comes to emergency road service. The annual fee you pay for roadside assistance is minimal and worth it, believe me. Things to look for when you comparison shop for breakdown coverage include the annual fee required, the variety of services offered, and the towing or mechanical help that is often provided when the vehicle is disabled.

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Latest QA's
What Others Have To Say
Ruth Feb 25th, 2014 @ 3:54PM Reply

I have State Farm Roadside Assistance. I called them at 8am this morning because my daughter lost her car keys. She has a 12:30pm college class. They are the WORST roadside assistance I have ever had! It took them 2 and 1/2 hours just to find someone who could come and make a key, which would take another 2 to 3 hours. On top of that, I would have to pay $50 to $100 out of pocket after my insurance paid their part. I am dropping my roadside assistance with State Farm. I know there are better services available to me in an emergency.




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