2014

Roadside Assistance Review

2 State Farm Roadside Assistance
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5 National Automobile Club
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Insurance   /   

#1 AAA

  • Pros
  • AAA has a large network of agents across the US
  • Excellent customer service
  • Has been providing roadside assistance for years
  • Help desk is available 24/7
  • The organization has a strong economic standing
  • You can manage your account online
  • Sign up is easy, and the website is easy to navigate
  • Additional coverage if you travel overseas
  • Informative website
  • Cons
  • AAA agents may be slow during peak times
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#2 State Farm Roadside Assistance

  • Pros
  • The company has a strong reputation
  • Multi-policy discounts
  • 24/7, 365-day customer service
  • You can open an account online
  • Web services available for account management
  • Variety of onsite services offered
  • Good customer service
  • Cons
  • The website thinly covers the topic of roadside assistance
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#3 AARP

  • Pros
  • One of the most influential advocacy groups in the US
  • Partnership with Allstate
  • 24-hour emergency roadside service
  • Savings and discounts available to members only
  • Comprehensive yet affordable coverage
  • Website is full of driver resources
  • Various plans to choose from
  • Stellar, responsive customer service
  • Claims and questions are answered quickly
  • You have a 60-day money back guarantee
  • Variety of services offered
  • Cons
  • You must be an AARP member to qualify
  • Exclusively for senior citizens
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#4 Geico

  • Pros
  • The company has a strong reputation
  • Its financial rating is strong
  • 24/7 toll-free assistance
  • Customer service is great
  • Very affordable premiums,
  • No extra fees for additional drivers
  • Large assortment of services offered
  • You can get a quote right from the website
  • Good customer service
  • Website is informative
  • Application process is quick and can be done online
  • Cons
  • Some reviews complain about response time
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#5 National Automobile Club

  • Pros
  • The organization has a long and rich history
  • You can manage your account online
  • You can view your account via a smart phone
  • Membership services are available 24/7
  • You can request roadside help from a smart phone
  • Affordable membership fee
  • Variety of breakdown cover services offered
  • Covers many motor vehicles
  • Cons
  • Site lacks in depth information on breakdown coverage
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Recap

Every now and then, car insurance companies like to rewrite the rules of emergency road service, introducing new fees and services that drivers may want or reject. But if you choose one of the best roadside assistance programs, you won’t have to worry about your auto insurance tricking you when it comes to emergency road service. The annual fee you pay for roadside assistance is minimal and worth it, believe me. Things to look for when you comparison shop for breakdown coverage include the annual fee required, the variety of services offered, and the towing or mechanical help that is often provided when the vehicle is disabled.

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What Others Have To Say
Ruth Feb 25th, 2014 @ 3:54PM Reply

I have State Farm Roadside Assistance. I called them at 8am this morning because my daughter lost her car keys. She has a 12:30pm college class. They are the WORST roadside assistance I have ever had! It took them 2 and 1/2 hours just to find someone who could come and make a key, which would take another 2 to 3 hours. On top of that, I would have to pay $50 to $100 out of pocket after my insurance paid their part. I am dropping my roadside assistance with State Farm. I know there are better services available to me in an emergency.




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