Complaints

MoneySavingPro.com aims to provide a high level of customer service. We take any complaints seriously. Read through this page to find out how to submit your complaint to our company.

Contact Us Directly

For complaints regarding the site content or accessibility of the site please contact the MoneySavingPro team using one of the following options:

Our team will respond to your inquiry as quickly as possible and will discuss with you how best to resolve the matter.

How Complaints are Handled

Your complaint will be recorded and we will try to resolve it as quickly as possible. If your complaint requires more time we will fully investigate your complaint and get back to you as soon as we can- keeping you updated along the way.

Once the problem has been investigated fully, we will send you our final response which will include details of our investigation and the outcome - complete with any redress or resolution if suitable.