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CarsDirect Reviews

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  • Pros
  • Variety of valuable tools and resources
  • Loan options for new and used vehicles
  • Excellent vehicle search facility online
  • Securely encrypted site for safety
  • No application restrictions
  • Cons
  • The site does not show an extended validation certificate

CarsDirect Auto Loans

If you're looking for an auto loan company that offers access to a range of tools and resources, provides a great choice of car loan options, and enables you to enjoy extremely competitive rates on your borrowing, CarsDirect could be just the provider for your needs.

The provider's website offers some invaluable tools and resources, making it the perfect choice for those who want to make more informed decisions about not only their car loan but even about the actual vehicle itself. In addition to more basic tools such as a car loan calculator to help you budget more effectively, the site offers access to a car search facility so that you can identify the perfect vehicle for your preferences. If you have a vehicle that you are looking to trade in, you can do this using a very useful trade-in calculator that is available on the site.

Informative Web Recourses

Another great quality the website has to offer is their advice sections so you can get answers to your questions on topics such as car refinancing, types of auto loans, car loan rates and much more. You can even see how to read a vehicle history report, what mileage is considered okay for a used car, how to visibly inspect a car and how old is too old. They also show you the buyers' bill of rights which every buyer is entitled to when purchasing a vehicle online. There is also a section informing you of how not to become a victim of scamming and even a section on how dealers price their vehicles and what markups are legal and what markups are not.

When it comes to making applications, you can look forward to a simple and straightforward process with no application or other fees involved. It takes as little as 60 seconds to apply and there are no restrictions imposed with the applications either such as minimum and maximum amounts that can be applied for. This is great quality since many other lenders impose those restrictions. While the CarsDirect site does have excellent encryption for your security it does not show an extended validation certificate, which could put the more security conscious people off.

Wide Variety of Loan Options

On the upside, this provider does offer access to a wide variety of loans, making it possible to get financing for both brand new and used vehicles. They also make it easy to find the car you want right through their own website eliminating the hassle of car shopping. CarsDirect has over 2 million new and used cars listed that you can choose from. There is a section for new cars and a section for used cars and you can request a CARFAX report on any car right through the CarsDirect website as well.

You are also able to find vehicles near you by punching in your zip code, and the make and model of the car you're looking for. Once you find the ideal car CarsDirect will get you a free quote from multiple dealers. This allows you to walk into a dealership informed, and that alone can help save you hundreds if not thousands of dollars from a negotiating standpoint. Another perk that comes with working with CarsDirect is they will have the car you buy delivered right to your door.

You can also sell your old car through CarsDirect which is free and gets the word out to over 100 major city zones near you. This is great to do before getting a loan because you can use the proceeds from your old car to put a down payment on your new one.

CarsDirect helps borrowers with bad credit, no credit and bankruptcy problems. Traditional lenders will most likely simply deny your application if you have any one of these problems, but with CarsDirect they take the time to tailor loan specifications to fit your needs and budget.

Hands on Service

CarsDirect will handle everything from finding a buyer for your old car, getting you a great loan with low interest rates, and helping you find your new vehicle, all you have to do is sign the paperwork. Some other lenders focus mainly on the loan itself and do not provide other great services like CarsDirect, especially at the fast, easy rate they get things done. They have representatives that will actually negotiate with the dealership for you!

There are also various options for contacting a representative with customer service available via live chat as well as through other methods. The reps are extremely responsive through each channel of communication and do not pressure or rush you into anything. They take time to answer your questions and give you great knowledge so you can move forward confidently. In terms of consumer reviews, this provider has very good ratings of 3.5 out of 5 with ePinions and Yelp as well as an impressive 4 out of 5 with Knoji.com. The customer service team is said to be friendly, and able to make getting a loan quick and painless.

The company is accredited with the Better Business Bureau and has a very impressive A- rating and has been featured on CNN, The New York Times, CBS, Los Angeles Times and more.

Verdict - Very Good

With this provider, you can look forward to a huge range of benefits making it perfect for those who want access to financing as well as to a range of tools and resources to help them to complete their vehicle purchase. The CarsDirect website contains a sea of information at your fingertips making it easy to navigate and use great tools to help you find what's best for you.

Even if you have bad credit, no credit, or have claimed bankruptcy, CarsDirect will work with you. It's not all about applying for a loan, CarsDirect helps you with all of the other variables that go in to car buying, even selling your old car for you. The only downside to CarsDirect is that the website is not as encrypted as other secured websites.

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CarsDirect Consumer Reviews

Average Customer Rating

7 out of 10 rating 7 4 User Reviews

User Rating Distribution

Ratings: 10 - 9 2
Ratings: 8 - 7 0
Ratings: 6 - 5 2
Ratings: 4 - 3 0
Ratings: 2 - 1 0
9 out of 10 rating 9 Helpful and professional No cons

With Carsdirect I have never experienced a better service. The customer reps are fantastic and they are very proffesional. They answered all my questions and helped me find the perfect car hassle free. Would highly recommend.

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10 out of 10 rating 10 Fast response Nothing

I called carsdirect after I read such good reviews and I was not disappointed. I was called back within half an hour and I gave them all my details, they answered all my questions and put me at ease and the following morning they called I had a price and a car and it was all completed by the end of the day! Amazing service!

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5 out of 10 rating 5 Customer service Car was not as sold

I've used cars direct for my previous vehicle, however this time was a different experience. I brought a brand new car and all was fine untill it turned up for 7000 miles on the clock....bit strange for a brand new car?!

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6 out of 10 rating 6 bad or no credit qualifies poor chat service

My overall experience with Cars Direct was pretty pleasant. I was able to save both time and money and unlike some other sites I tried the application process was relatively smooth.

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Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.