One of the reasons it's become so difficult to choose between small business phone systems is because there are more options than ever before. More options has also led to a very common debate among office phone systems: should you get a landline or a VoIP?
There technically is no right answer. Both work very well for small business. Truth be told the only way to decide is to look into the main differences between the two and see which model fits into your small business.
By this point we all know what a landline is. We've all also experienced a landline bill. However, despite the fact that landlines may be archaic, it's worth noting that they still have some advantages for small business.
For instance, while many may be moving away from using a landline based office telephone system, it still is widely used because everyone already knows how it works. This may not seem like a big deal, but consider having to train your team on how to use a new VoIP system. Some people may not think it's worth it.
Pros: Quality service even if the power goes out. You also get better sound quality. This alone is enough for some business owners to keep their landline phone system.
Cons: While landlines are more cost effective than they used to be. They also offer bundles and packages specifically for small business that can help save you money. However, when compared to a VoIP the latter still seems more budget friendly.
VoIP works by converting audio signals from speech into digital data that travels via the internet. Instead of plugging into a phone jack, the phone is plugged into an adapter. That adapter is then plugged into a modem or your computer.
This sounds scary for those who consider themselves technologically challenged, but it's actually quite simple. In fact, chances are you may already use a form of VoIP for your household. According to the Wall Street Journal, more than 25 percent of households have axed their landlines in exchange for a personal VoIP service like Skype.
Of course, there are some things to take into consideration when choosing whether or not to switch to VoIP for your business. Unfortunately, it's not always as easy as getting a Skype number if you're running a company.
Pros: Pros of a VoIP system include lower cost (including cheap international calling), you can probably use the same phone number and you can get a lot of the same features you would with a landline. You can even get extra features like getting voicemails sent to your email.
Con: The service isn't quite as reliable. If you lose your internet connection or the power goes out, your service will inevitably be affected. The sound quality also may not be as good.
If you can't decide between a landline of a VoIP service for your business phone system, you have the option to use both.
There are devices on the market that would allow you to choose whether or not you want to use a landline or VoIP service using the same equipment. This can save money and come in handy should your internet or the power go out.