Different VoIP providers offer a variety of unique features that can benefit their users but not all VoIP services are created equal. Some are great for individuals while others are tailored towards business use. While you are browsing around for the perfect VoIP provider, make sure you find one that offers features that will be valuable to your business. Here are some great features to look out for:
If you have a business where clients, delivery men and other visitors tend to come and go you might have an intercom or phone hooked up to a door so you can speak to and let guests in. Some business VoIP providers allow you to connect your VoIP phone to your entryway phone so that you can communicate with visitors and even buzz them in remotely.
Any business that gets a high volume of calls each day knows the importance of keeping customers on the line (who may be on hold). One way to alleviate the pain of being put on hold is with music. However, there probably aren't too many people who enjoy listening to the generic elevator music. Luckily, some VoIP providers allow you to customize your hold music with whatever you'd like.
Smart Call Routing
Sometimes our jobs have us working from several different locations. When this happens it's convenient to have your calls forwarded. VoIP services can be set up to forward calls to whomever you like. You can even set it to forward after a specified number of rings. Even if you are just out to lunch, if you get a call at work you can have it forwarded to you after a specified number of rings.
Do you ever get those annoying calls from telemarketing campaigns in the middle of the work day? Well, issues like this are what make call screening so valuable. VoIP allows you to see who's calling you so you can decide whether or not you want to answer it. If it's a client and you are prepared to take the call, then you can. If you are on your way out the door, you can redirect it to your cell phone and if it is a telemarketer you can just decline the call.
Helpful Coaching Features
If you are training a new employee on how to speak with clients on the phone it can be difficult to give effective pointers without hearing the other half of the conversation. VoIP services can come with a feature that allows you to listen in on a call while remaining unheard to the client. There is even a setting that will let you speak and offer advice to your employee without the client being able to hear.
These are just a few of the businesses focused features that many VoIP services offer. For more on business VoIP read the full review of the top providers.