8x8 Business VoIP
8x8 is a cloud-based business VoIP (Voice over Internet Protocol) provider. They offer a range of services and packages to meet your business needs. From phone systems and virtual meetings to an integrated unified communications suite, 8x8 has the solutions you need to keep your business moving forward 8x8 is able to adapt to changing conditions because of its cloud capabilities. Whether you are experiencing problems with weather or need to connect with a remote worker, 8x8 has the flexibility to make changes and meet your needs. With no single point of failure, you can depend on 8x8 to keep your service going with limited interruptions.
While not everyone is trustful of cloud technology, 8x8 has many reasons why you can trust them. They offer fully redundant data centers that are located all over the globe. As a publicly traded company and under compliance with the Sarbanes-Oxley Act of 2002, are subject to audits done both internally and externally. 8x8 is also rated Enterprise Ready by the Skyhigh Cloudtrust Program, which means they have satisfied the most stringent requirements in data protection, identity verification, service security, business practices, and legal protection by the Cloud Security Alliance. While you may not be familiar with some of these organizations, it is clear to see that 8x8 take security very seriously and their cloud technology can be trusted.
Since 8x8 uses cloud technology, you can connect your offices anywhere. They have made it easy for remote and mobile workers to connect as well, bringing everyone in your company together. Everyone has been the victim of poor communications due to the distance between parties and the lag that comes with it. 8x8's patented technology plus their data centers that are located all over the world give you seamless communication no matter where you are in the world. You will receive the same quality you would expect when communicating with someone down the street.
8x8 allows your people to connect with each other seamlessly through a number of different options. You get state of the art technology to choose from along with different service plans that are right for your business.
Phone system features include: auto attendant, extension dialing, music on hold, directory assistance, plus more. For mobile users, they offer Virtual Office Mobile for iPhone and Android.
Business features include: unlimited calling, 3-way calling, call forwarding, caller id blocking, caller id, call waiting, and many more features. They also offer a host of collaboration and integration solutions. They offer optional features too to meet your business needs.
Along with providing excellent features, 8x8 comes with analyzing tools to help your business make decisions. A comprehensive report will give you information on extension, call detail records, active calls, un-returned calls, and calls by DID. Supervisors will have access to agent performance and queue status and performance. Real-time information is also available for information such as: status of all endpoint devices, individual call and MOS score detail, and extension summary graphing.
8x8's built-in integration will allow you to provide superior customer service. By integrating with applications your company already uses, your customer accounts will pop up on your computer when customers call. This will allow you to have all of your customer's information at your fingertips before you begin a conversation. You can also dial your customers straight from your browser.
8x8 boasts a phone bill reduction of 50% by using their services. There is little upfront cost and a low monthly fee. There is no on site hardware or software required. You don't need an IT department for setup, simply plug your new phone into your internet connection and start making calls. 8x8 is able to manage the system for you since everything is integrated.
8x8 allows you to have your hosted PBX over the internet which leaves you without a big box located in your office along with no maintenance fees. All your employees are connected with one system. Office employees, virtual employees, and mobile employees can connect without interruptions and only need to dial the extension to connect. All of your communication services are done by one company, you don't need to look elsewhere to fill in gaps as 8x8 provides the whole package. You can add new extensions and users as your company grows.
Cost can be a drawback if you are used to using applications such as skype and google hangouts to supplement your current phone systems with web conferencing and internet calls. All the features you receive for the price more than compensate for the money you're paying to receive the professionalism that will set your company apart. There have also been reviews that call quality can be muffled at times. Another problem that can occur is trouble sharing content when video conferencing. If you go with the option to include web conferencing this could affect you. If you stick with the basic package, this shouldn't be an issue.
Verdict - Good
8x8 is a great way to integrate a phone system with all of your employees, both in office and virtual for a low monthly cost. With a little bit of upfront costs you can connect your entire phone operations with a provider that can cover all your needs. This allows seamless integrations to all communications within your company and outside your company. With the option to upgrade to the pro option that includes web conferencing, your communications will allow your business to operate at a level of professionalism that will make you stand out.