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Nextiva Reviews

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  • Pros
  • Services that are ideal for small- to medium-size businesses
  • No activation fees
  • No contract is necessary
  • Wide range of plans available
  • Discounts offered for a higher number of extensions
  • Cons
  • Using advanced features requires a higher level plan
  • No service level agreement to back up claims of 99.9 percent reliability

Nextiva Business VoIP

Catering for both large and smaller businesses, Nextiva is a provider that offers business VoIP services without the need for any contract or activation fees. Right now they provide service to over 6 million businesses in the United States. This provider offers access to a range of plans and also offers access to discounts if you have a higher number of extensions. Most other VoIP providers do not budge on cost, so if you are a larger business take advantage of this opportunity.

While the provider does offer access to mobile apps, queuing, and conference calling, it is worth noting that you will need to take out a higher level plan in order to access these services though Nextiva. Depending on which plan you opt for, you can enjoy pretty good value for the money with this provider, although some businesses may find that the more basic plan is not as feature-rich as some of the more basic plans from competitors. For these reasons Nextivia is a great choice for larger businesses, especially call centers or phone based businesses rather than smaller, local businesses.

Prices and Rates

Another great thing about Nextivia for larger, phone based businesses is that the Nextiva system can serve your entire business by including the company's general office phone service. This lowers costs since you only need to purchase the call center services for employees working in that part of the business. Plans start at $19.99 a month which gives you unlimited calling, free local AND toll free number, unlimited virtual faxing and more. Higher priced plans include features like team presence (enabling employees to adjust their availability settings) and the Nextivia mobile app for iPhone and Android phone users. These types of plans start at only $22.95 through $29.95. You also are entitled to a 30 day money back guarantee through Nextivia allowing you to try it out and if you're not satisfied, get a full refund! You also won't be charged a startup fee for any plan you choose. Also Nextivia's service is compatible with most phone systems so you don't have to learn new basic controls all over again. This is great especially for larger businesses since this cuts down on the installation time by more than half.

Other features included in plans are HD music on hold, up to 3 professionally recorded greetings, and even shared call appearance which allows your line to have multiple phones assigned to it so you can make and receive calls from multiple locations. With video collaboration, you're actually able to communicate one-on-one with HD video calls with other Nextiva App users. Also when you're switching to Vonage you get free contact importing. This is such a great included service since other companies usually charge a fee.

In addition to no contract or activation fees, Nextiva also offers access to unlimited calls and faxing, that come standard with every plan which will appeal to many business owners. Other providers like, for example, Vonage only include a certain amount of minutes in a plan or charge you by each minute. Nextivia also provides you with the option of keeping your existing numbers or having new ones. The more advanced plans from this provider offer a range of features and you can also customize the plans to better suit the needs of your business. Other providers offer customization options but the prices are higher.

Customer Service

In terms of customer service Nextivia has many great reviews. With a 100% U.S. based customer service, they are said to be extremely patient, helpful and knowledgeable which gives great reassurance knowing that if you have an issue or question they are there for you. If you need a technician, Nextivia's technicians take care of problems promptly and are able to explain the problem and help prevent it from happening again.

The website is extremely easy to navigate through and it shows your exactly what services the company offers. The easy navigation also makes it simple and quick to find more information on a specific service. While many providers have overly complicated websites or do not give much information unless you call their sales line, Nextiva has made it easy for both existing and prospective customers to easily find what they need.

With Nextivia, it is very rare to have dropped calls and the majority of the businesses with Nextivia have not experienced one dropped call ever. Even if you are in area with bad weather conditions your able to stay connected and enjoy uninterrupted service with the cloud phone system Nextivia uses. The quality of calls is outstanding with high definition voice making it easy to understand customers and not have to ask them to repeat themselves which causes frustration. The Netivia NextOS technology makes this possible and the infrastructure of the service supports 16 of the top 20 communication providers in the world.

When it comes to reliability Nextiva has an impressive ten server locations as well as a redundant network, which means that users should be able to enjoy an excellent level of reliability. While it is claimed that the service works without interruption for 99.9 percent of the time, Nextiva does not offer a service level agreement to back this up.

In terms of consumer reviews, the company has an average rating of 2.5 out of 5 on Yelp. It does, however, have an excellent rating of A+ from the Better Business Bureau. Other reviews posted on Google have high ratings and consist of many compliments.

Verdict - Great

All in all, Nextiva is a provider that can provide businesses with a good, solid and reliable service along with a choice of affordable plans to suit the diverse needs of customers. The service is cost effective and all plans include great, customizable features. The only downside to Nextivia is that the customer service is not 24/7 in case of emergency, and the app isn't available with the cheapest plan.

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Nextiva Consumer Reviews

Average Customer Rating

6 out of 10 rating 6 1 User Review

User Rating Distribution

Ratings: 10 - 9 0
Ratings: 8 - 7 0
Ratings: 6 - 5 1
Ratings: 4 - 3 0
Ratings: 2 - 1 0
6 out of 10 rating 6 solid service c.s. not 24/7

super fast initial setup for the size of my office and the number of users. Top of the line quality when it comes to customer-client interactive. Well done on their end!!

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In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.

Advertiser Disclosure

In order for MoneySavingPro to remain a consumer free service, many of the companies covered in our industry reviews compensate MoneySavingPro for new sign ups.

However, the results of our comparison tools, the rankings of the providers and the information presented is not affected by compensation. Indeed, many of these companies approach us for an advertising partnership after we have already written a published their reviews.

While we try to research and review as many providers as possible in the 100+ industries we cover, we have not reviewed every company available.

Our rating system is independent of compensation and reflects our true understanding of the industry and the company based on a variety of factors. The companies that receive the highest rating will always be the providers that we believe offer the best value to the consumer.