RingCentral Business VoIP
When you choose RingCentral as your business VoIP provider, you will be able to enjoy a huge range of benefits and reliability. This is a provider that has become a popular choice amongst business users, as it has so much to offer. This includes customizable plans, automated call distribution, apps for mobile devices, and an excellent service level agreement that stands at 99.9 percent. RingCentral has over 300,000 customers and that number continues to grow.
One huge perk of having RingCentral is that is offers an app for your iPhone or Android giving you accessibility wherever you are. The app includes remotely recording HD voice, attending online meetings, conferencing, fax and text. Integrations are also available allowing you to be able to use Office365 and others directly with RingCentral.
With RingCentral you will not be tied to a particular service, as there is no annual contract in place unless you decide to sign up for one, which means that you can make changes and decisions based on the needs and growth of your business. With the plans available from this provider you can benefit from unlimited calls and internet faxing for Canada and the United States, although there is a fair use policy that you will need to adhere to. You will find a choice of plans available, which includes between 1000 and 10,000 toll free minutes monthly. You will be charged 4.9 cents per minute for exceeding your allocated minutes as well as for international calls.
The fact that the plans available from the provider can be customized is something that will appeal to many businesses that are looking for the perfect plan for their needs. This includes customizing the plan based on the number of users you want although you should bear in mind that the provider charges on a per user basis.
Pricing is another huge factor in why RingCentral has become so popular. They offer 3 main plans ranging from $24.99 to $44.99 per user. When comparing prices, they really beat out the competition. The most inclusive plan offers everything from high definition voice to integration with Salesforce®, Zendesk®, and Desk.com™. If you're unfamiliar with these services, they help you provide your customers with outstanding customer service anytime, anywhere.
If you're looking for a customizable plan specifically catered to call centers RingCentral has it. Frustration is eliminated since they offer easy scheduling, tracking, and training of agents. You are also able to instantly add and remove agents. This is a big plus for businesses that have seasonal employees. When it comes to your customers, RingCentral lets them reach you how they want, when they want whether it's through fax, webchat, email, voice, or even text. Ring central also has a plan for team collaboration work environments. This plan allows you to have less email clutter, task management all in one place, shared file space, as well as app integration.
With two server locations and a redundant server, you can be assured of reliability when it comes to the RingCentral network. You can also look forward to excellent customer support from this provider, with email, phone and chat facilities. There is even a thirty day money back guarantee on these plans for additional peace of mind. The provider enjoys excellent reviews on consumer sites such as Next Advisor and Top Consumer Reviews, where it scored 4/5 and 5/5 respectively. It also has an excellent A+ rating from the Better Business Bureau.
Other Features RingCentral Offers
RingCentral offers many other features, one being auto receptionist. Auto receptionist actually answers calls for you, greets them, and identifies the caller, enabling it to direct calls anywhere to any user. Multi-level IVR allows you to have an automated menu which is extremely flexible and easy to update. The call flip feature is when you move a phone call without interruption to another device (mobile phone, desk phone, soft phone). With RingCentral you're not only able to use a soft phone but you can create one. A soft phone lets you receive calls on your desktop or laptop. Soft phones are easily downloadable for free and are compatible with any Mac or PC. Even if you aren't very familiar with all these new features RingCentral provides, the setup is very simple and 24/7 customer service walks you right through it.
Local and Toll Free Number Additions
RingCentral allows you to be able to use your current phone number if you wish to keep it, but also offers toll free numbers so you don't have to go through another provider to obtain one. This is important because it gives your business instant credibility and looks very professional. If you're looking to be viewed more local, RingCentral also offers over 200 area codes to choose from. International toll free and local numbers are available in over 20 countries as well. Each additional toll free or local number costs $4.99 per month and each added extensions costs $2.99 per month. These are the only other costs besides the charge for using up all your included minutes that you can incur with RingCentral.
Overall RingCentral is a great service for any business but makes a huge point to cater to mobile work forces by providing an app for all the on-the-go professionals. Providing great customer service is the number one priority for any business and RingCentral allows this to be an easy task and helps portray professionalism with all its features. Also RingCentral has its own customer service that is nothing short of outstanding. The company itself and its customer service are both based out of the US, although US-based support is only available for accounts that have 20 users or more. You can find the customer reviews here: http://www.ringcentral.com/whyringcentral/reviews.html
Verdict - Superb
You will find that the business VoIP services from RingCentral are not only great value for money with a range of benefits but also offer the most reliability compared to any of its competitors, which is vital for all businesses these days.