User Rating Distribution
Email I wrote to CEO:
I have been a ATT U-Verse customer for over 10 years. I had a technical issue and a repair person came to fix it.
Along with rage repair person, a sales person tagged along. Stupidly I switched to DirectTV and moved my wireless from Verizon.
I hated DirectTV and switched back. I sent equipment back, had to pay to have satellite removed but it’s done.
I switched back to Verizon in your 2 week buyers remorse. I sent phone back with all paperwork. Now I’m being billed for $1,063.
I have proof from UPS that phone was delivered to your ATT Return Center in San Antonio. I spoke to a supervisor, JC, in your Austin office Monday 9/3/19. She also confirmed phone was received. Where the phone is I have no idea. She assured me the charge would be reversed in a couple days. But today is the 6th and charge is still showing. I am not going to pay this. And I want it removed immediately. It is due 9/19 and if it is not removed and you start collections, there will be big trouble. If you ruin my credit over something that is clearly your fault I am going to be livid.
I have literally spent hours on the phone trying to get someone to help. Your employees state they will call back - they never do.
They advise if call drops they will call back - they never do.
Every time I call I have to go through the entire story again and at this point I am beyond angry.
Your customer service and phone service is incredibly frustrating. And the recording of the man with the fake typing is aggravating at best.
I want some one to help me. I want the charge reversed. I called tonight. Person was getting a supervisor - call dropped - no call back.
I called back, demanded to speak to a supervisor. Was on phone, she took my cell number, and was helping. She put me on hold, call dropped - no call back. This was Gabby in your El Paso office.
This was another 30-45 minutes wasted on my Friday night.
Is this acceptable to you? I’ll bet if you were the one calling it would be different.
I am at my wits end - I don’t know what else to do.
an in home sales rep names Joel Siam came to my home convinced me to switch my cell service to ATT in order to bundle with Direct TV. I had 3 brand new IPHONE XP'S that I just got a month prior with another carrier. Joel look at my cell phone account to see how much I would owe if I switched and he assured me he would cover all three phones and I would have money left over. He said it wasn't a rebate there was nothing I needed to do they would just sent me a visa card in the mail in two weeks which would allow me to pay off the phones. two weeks past and nothing. I called ATT and they are only giving me 250 for each phone. WHAT??? I now owe 2600.00 for the cell phones they took from me and promised to pay for. I asked ATT to give me my phones back and they said no. Who in their right mind would give 3 brand new IPHONE XR's to receive 250 in return???? I have called to get the issue resolved but to no avail. I am now stuck with a 2600.00 bill and I'm buying the same phones all over again through ATT and ATT has my brand new phones. It's horrible PLEASE PLEASE do not go with AT&T
I NEVER use my data. So imagine my surprise when last month on the day my new billing cycle started I used ALL of my data GB with my phone number being the culprit. I had not used my phone at all that day nor had I left my house. In fact they charged me three times in one day saying I kept going over my GB over and over. They advised me to just turn off my data which in turned blocked me from receiving or sending text messages if I was not at home. That didn't help!!!
Over 10 years of being a happy customer with no problem that wasn't easily fixed.
When I called to cancel my account because Sprint was offering a better deal, the AT&T representative promised to lower my bill and offered to almost beat Sprint's deal. When I went online to confirm the deal he offered I found out it was over $40 more!
I'm very angry. My phone out of my whole family's is the only one without data or service. Tried calling customer service and they didn't help or explain the problem to me at all, just kept asking me to buy a plan with more data. AT&T honestly sucks
I've had AT&T for years now and have never had a problem
I was with AT&T for 12 years but got married and honored my husband's request to change to Verizon because he and his company were on that network. I had a phone that I had when I was with AT&T that I need to give to my brother to use while he is taking care of my Dad who had a stroke. I have followed AT&T instructions and went online 5 times to put request for them to unlock my phone from their network so that I could help my brother. I have spoken with the company supervisors and the company Manager and they have yet to unlock me from their network. I changed to another company 18 months ago and think this is totally ridiculous.
Overall, AT&T is better than other carriers I've had in the past - the app is easy to use, the bill is easy to read, and the service is fairly reliable but seems to slow down or drop calls when I need it most.
We switched from T-Mobile to AT&T almost a yr ago and it was the worst mistake! Not only are iPhones incomparable to androids but the customer service is an absolute mess.
The pricing for the plan we're on is acceptable, but I hate their Next plan for an "upgrade" - either pay monthly installments, or pay for a new phone in full. I've had worse experiences with other carriers in the past though, so it could be worse
Service is pretty reliable for the most part, but they make changes (like throttling data) without notice. Customer service is polite.
First time I'm using AT&T and I'm impressed. Good prices and great people representing the company.
I love them. They usually help me when I need it. The cost is good for what I have. the company is outstanding all around. I've been with them for years and might be for years to come.
With all of the cell phone companies and plans available, I simply wanted to put in a good word for AT&T's go phone. I don't need loads of minutes or data, only for calling home or saying i'll be late. i have used the go phone for many years and no complaints.