Boost Mobile reviews: Read 148 customer service ratings

Check out what customers are saying about Boost Mobile

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Boost Mobile
2.7 (148)
Starting at
$10 /mo
See at Boost Mobile
Customer Reviews 2.7
148 Boost Mobile reviews
5 51
4 9
3 8
2 7
1 73

Is Boost Mobile phone service any good?

Large coverage with fast data

So far so good. No issues yet. Fast network and large coverage.

You're better off with another company

Getting anything done with Boost Mobile is like pulling teeth. They wouldn't transfer my burner phone's number. I switched to Mint after that, which is much cheaper and gives you a lot of data for what I need.

Bad service

Really bad service,low speed on internet is not 5g slow like 1g , on my home the most of the time I don’t have service, i love boost mobile service before ,now isn’t good 👎,I will move to the other company soon

Poor network

My 4G data was so poor I couldn't load anything on my phone. I was only able to make phone calls.

Disappointed.

I had Boost for half a decade before I called it quits. When they split off from Sprint (no fault of their own), they steeply declined. I was missing a sim card when I bought a new phone from them. I tried calling for help but they just sent me on a wild goose chase until I managed to connect with a rep. They didn't help me with anything whatsoever. I went to another provider after that.

Returned to Boost

I thought I'd try a different network after being with Boost for so long. The customer service wasn't nearly as good as Boost's so I decided to come back. While Boost isn't the best network out there, I prefer the support.

It works

It wasn't easy to set up: there are a lot of hoops to jump through. Not the greatest coverage, but that's to be expected since it uses T-Mobile.

Affordable

Costs very little compared to T-Mobile. Highly recommended.

No exception to any rule

During the pandemic I had a hard time making ends meet. I asked Boost for an extension or any kind of help on my bill, but they said no. During a pandemic, with other providers helping those struggling. But no exceptions with Boost Mobile!

Very poor.

Do not trust anything with this company! I bought a lemon phone from them and when I returned it they didn't give me a refund. Still waiting on that refund.

They only care about money

I've been on Boost's network for over a decade. It was a good service for a long time but when the owners changed, it went downhill. Their plans are robbery now - $15 for 2GB? $50 for unlimited? Other carriers have way better deals. I swapped to Mint Mobile and have never been happier.

Avoid at all costs!!

Boost Mobile is a very incompetent company. They canceled my service like I asked, but they didn't unlock my phone, which left me pretty stranded. I tried to call Boost, but they refused to help me unlock my phone citing that my number was already ported so there was nothing they could do. Poor management all around. Boost Mobile is smooth until it isn't.

A great value

Only took about 10 minutes to set up. It's very affordable and the network runs smoothly and really fast.

a big mistake to join them

I thought I made a smart move by moving to Boost Mobile. Maybe a few years ago, it would have been smart but now I really regret this decision. I got a new phone from Boost at a good deal. It came fast and I was easily able to activate. Sounds good so far, right? My service charge after was a little higher than it used to be. So I called about it but I kept getting disconnected. I would wait up to an hour to get a hold of someone, but then the phone would disconnect. Long story short, I ended up overpaying for my phone bill. I was completely ripped off.

Experience gone downhill

I liked Boost before the changes to the company. Now there's just been issue after issue with no resolution. I've been stranded before with no service. Calls constantly dropped. They don't even offer a refund for the mess.

Pretty standard.

It's the same as any other provider.

Service is great except...

The service is good, except when I talk to anyone from customer service. They're not only pretty rude but they're not helpful AT ALL.

Poor service no matter how you look at it

Connection is terrible, I can't make calls unless I'm on wifi. I get no help after waiting 3 hours for support. They overcharge me too.

Good

Got my Sim card fast. Data speeds are really fast. Overall, a really good deal.

Service is pretty good

I've had no issues with calling and texting and the data works well. But when I had a technical issue with my phone I couldn't get any help from customer service.

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