Boost Mobile reviews: Read 148 customer service ratings

Check out what customers are saying about Boost Mobile

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Boost Mobile
2.7 (148)
Starting at
$10 /mo
See at Boost Mobile
Customer Reviews 2.7
148 Boost Mobile reviews
5 51
4 9
3 8
2 7
1 73

Is Boost Mobile phone service any good?

Great company who cares

Called them when I needed a little more time to pay my bill. Instead they gave me an extra 30 days at no cost.

So easy to set up!

The customer service associate was very friendly and helpful. They guided me through the activation process. Service runs fine.

Absolute trash

This is the worst company I've ever had the displeasure of knowing. The customer service is just so bad. They said they would fix an issue I had with my billing and they never did. Be wary of these liars!

Don’t use them!!!! Awful Customer Service

I had Virgin Mobile forever and they were great and then Boost bought them out. It’s been bad ever since. I can’t wait to change carriers. The harassing phone calls and texts are the worst! I hope they lose so many customers!

Boost mobile has stolen money from us for past 4

My family has been with boost for over 5 years and ever since they started going Thur TMobile towers are service is horrible we NEVER have service or calls drop ALL the time we were told to wait till new sims cards come out and when we finally got them our service STILL DOESN'T WORK ! We have been paying 134.00 a month for NOTHING . I hate to leave a company we have been with for ever but we are done

Boost Mobile offers terrible service.

Boost Mobile offers appalling service. The customer care was horrible. After spending an hour on the phone they said the Sim would activate to make us stop calling.

Poor poor customer service

I went to get a new SIM card. Store person told me my phone was to old. I need a new phone. I told her okay. I would buy a Samsung. When I got home I had a moto G. I called her back. She said I could not return it. I call the company. They said they could not do anything about it. Bye Boost I am changing companies. Please beware of these workers.

Fantastic Prepaid Carrier!

I absolutely love Boost Mobile. I switched to them from Metro by T-Mobile and I couldn't be happier. Even though they have a 35GB of data, that doesn't matter to me because I have home internet. Customer service is decent, could be better but all of the agents I've spoken to have been really helpful and kind. Boost Mobile has a pretty good store footprint, and they offer phenomenal deals on phones, and excellent phone plans to meet your needs as a consumer. I have there $50 plan and love it! Boost Mobile also uses AT&T and T-Mobile Towers for reliable and strong coverage. However, they will be migrating more and more customer's preferably to AT&T because of stronger coverage and better 5G! Boost has been excellent for me, and I don't know about anyone else's experience but again I couldn't be happier and I highly, highly recommend them for a carrier because they are the BEST in prepaid.

DO NOT USE THIS COMPANY THEY WILL CONFISCATE $$$

My pay as you go account was started about 4 Years ago and at that time it was Virgin mobile; virgin mobile was bought out by Boost Mobile and I was told the plan i had and the money in my account (now $267) would transfer to the Boost account and the pay as you go terms of service would continue with Boost mobile.. Now because they are changing their service to 5 g i was told if i dont buy their new phone and pay $35/mo and a charge a $45 for connection they will close my account and I was told by their store If not done by March 31st my account will be closed and I would loose the money that is in my account ($267). This is my money in my account.. i talked to their customer service and they said they can not refund MY money. I am going to report them to the Better Business Bureau and every on line place i can find. DO NOT DO BUSINESS WITH THIS COMPANY. I asked for the number of their corporate office and their representative said he wasn't allowed to give it to me

Been with them for years but this is my last one.

Had a family plan 4 lines. 1 line stopped working couple days after bill paid and they refuse to compensate me. Ended up dropping line and still no refund. They told me if I canceled service, even if only used 4 days of service they would compensate me. Even after I told them their horrible service was affecting my work. I’m not going to be held hostage in this account. HORRIBLE!!!!!! NEVER AGAIN

Just Run Away

RUN AWAY, not enough words to express my over 5hr experience with them. Now passed 30 days that they can not activate 1 year prepaid service. Purchased phone with 1 year service. Registered on line and got email to call them. Over 5 hr on the phone with many CSR, no results yet. They issue 3 tickets for refund, closed and none end up with credit to my CC. Professional level of the CSR are below zero. And this applied to all levels there. One person named Lynn was OK. Just stay away.

Customer service is horrible. DO NOT RECOMMEND

I was given a point number by them and they changed it without notfying me. Service is horrible. It's hard to get customer to help with anything.!

They are horrible and unprofessional

Ordered two phones activated one and one isn't registered to network so it's horrible

claims to sell unlocked phones- they are locked

still on hold trying to unlock phone

Don't do it -

My Son just got his first job and paid 103 for the new Boost Mobile phone plan and 100 for a boost mobile phone. We sat for 3 hours trying to activate his phone. I felt bullied into paying for a phone plan when his 100 a year plan is in the ethers not being used. Can't get a refund. I thought I was getting a deal and ended up getting scammed. Customer Service such no one will help you. Run, Run far far from this company and go to MetroPCS instead. Boost mobile is the worst company ever!!!

Don’t do it!

I could live with the $5 monthly, even though Virgin Mobile only charged for usage. Now they say I must buy new phone because of 5G. But the basic phone I bought won’t activate, because I now must change plans! Now the phone I seldom use costs &35 per month. Calling to get a return authorization was my third hour-long call to them. In one day, and by the time I was to be handed off the the authorization person, well their office is closed now. I’m convinced that dropping Boost is the best decision!

The absolute WORST. Look elsewhere!

I was forced onto this roughshod operation after Virgin Mobile sold out to them. HORRIBLE! HORRIBLE! I am trying to get my phone unlocked so I can move to another carrier without buying a new phone.

If I could give them 0 stars I would!

Worst cell company EVER! Customer service SUCKS! Go to any other cell service but BOOST or as I say BOOSTLESS!!!

Horrible.

I have been without service for 2 weeks now and every time I contact them they say there are doing tower maintenance. For 2 straight weeks? Seriously??

No warning for "maintenance" shutoff areawide

Service disappeared early morning - no phone, text, internet. Finally got hold of someone at a Boost store, who told me they had performed routing "maintenance" that shut down access to all services until customers bring phones to a physical store to have the phones "upgraded." No warning that an entire geographical area was going to be cut off from service, and no message concerning what was happening or what their "fix" is. Unacceptable! If I have to go to a physical store, I might as well go to a competitor and switch my service.

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