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Consumer Cellular Reviews in 2021

Consumer Cellular customer service ratings

Consumer Cellular
Average Customer Rating 18 User Reviews
User Rating Distribution
5 Stars 4
4 Stars 2
3 Stars 3
2 Stars 3
1 Star 6
Plans starting at: $30/mo
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 18 Consumer Cellular user reviews

Terrible Service!

So many calls were dropped, and when I called the customer service number, a recording almost always said that due to a large volume of calls, they were unable to answer right away. I do not know how they received such a good rating for customer service because they seem to be very lacking in that area. Because they share other companies cell towers, the service is substandard, and they will never admit that. Their prices are too high for the poor service that they offer.

Worst Customer Service Ever! And you’ll need it!

The cell signal I received over 5 plus years got worse until it barely function 2019-2020.

Calls not reaching me became financial losses.

Took over a year to reach a human, to cancel. Even with my statement that I had nearly no service because all stayed. (COVID).

No offer of credit plus charged for current month that they knew I had zero cell service as they sent me email stating my phone would not connect to their network.

I’m near 70, they love scamming us minority elderly.

best ever.

we are in the Chicago area, retired and have been with Consumer Cellular for years. after years of being with the "mainstream" carriers CC has been a breath of fresh air. customer service is the best ever, no dropped calls, they have never raised our very reasonable price, I bought a new apple phone through them and paid it off over a year on my service invoice. they also have a user friendly website. the worst phone service I ever had was ATT. I am told it is better now but my experience was so bad I will never use them again for anything.

Inconsistant service. Dropped phone calls & more

Service was never good. After speaking to customer service, they got the phone to use adifferent cell tower which did help somewhat. But I still experienced dropped phone calls, often unable to text, certainly would not text large photos or video. The monthly charge seemed reasonable but now I use Xfinity which charges even less per month, also no contract, and has excellent phone service.

Customer service

OK

No phone Target violated guaranteed money back did

Horrible for 5 weeks living inside Target for 5th SIM 3rd device !

customer support

wait on phone to talk to customer support

Refusal to provide complete refund

Phone was glitchy, customer service rep had me remove the battery. Turned out it WAS NOT a removable battery and removing it killed my phone. I had to buy a new phone for $60.00 through no fault of my own. Did they offer to pay for the phone? NO! Did I have to fight tooth and nail to get them to agree to pay for the phone, YES. Then they refused to send me confirmation of the refund. They decided to take it upon themselves to deduct my refund from my bill without consulting me so I never received the entire refund. They said I'd receive a check, that they couldn't refund my credit card, BUT then they hid the fact they weren't paying the entire refund by crediting my card, knowing I wouldn't check it since I thought they were sending a check! When they refused to send me confirmation of the pending refund, I cancelled my service with them and transferred everything to Xfinity. Consumer Cellular had the temerity (gall) to bill me again! FYI, I discovered that Xfinity's mobile plan cost exactly the same per month as Consumer Cellular! I have always had good luck with Xfinity, though some don't feel the same. I hope this made sense.

The price plans and the nationwide network 4gle

Good customer service.

Low priced plans.

If you want them to call back, they will do it at 4AM

Consumer Cellular pros and cons

Pros

  • Simple, solid plan options

  • AARP discount

  • Competitive pricing for light to medium users

  • Device payment plan

  • US-based customer service

Cons

  • Small plan selection

  • Expensive unlimited data plan

Consumer Cellular cell phone plans

Plan

Network

Minutes

Texts

Data

Price

3GB Data

T-Mobile

Unltd

Unltd

3GB

$30

10GB Data

T-Mobile

Unltd

Unltd

10GB

$40

15GB Data

T-Mobile

Unltd

Unltd

15GB

$50

25GB Data

T-Mobile

Unltd

Unltd

25GB

$60

T-Mobile vs Consumer Cellular Plan Comparison

Keep your T-Mobile phone, number & coverage: Save $480 per year

Carrier

Network Coverage

4G LTE Data

Price

Annual Cost

T-Mobile

T-Mobile 4G LTE

Unltd*

$70/mo

$840/yr

Consumer Cellular

T-Mobile 4G LTE

3GB

$30/mo

$360/yr

*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$40/mo$480/yr

Consumer Cellular Specs

Network:

AT&T, T-Mobile

Technology:

GSM

3G Bands:

850 MHz Cellular, Band 5 (GSM/ GPRS/ EDGE), 1900 MHz PCS, Band 2 (GSM/ GPRS/ EDGE)

4G LTE Bands:

1700/2100 MHz AWS

Bring Your Phone:

Yes

Keep Your Number:

Yes

Contract:

Yes

Credit Check:

No

5G:

Yes

Prepaid:

Yes

Taxes/fees included:

No

VoLTE:

Yes

WiFi Calling:

Yes

Visual Voicemail:

No

Multi-line Discounts:

Yes

Multi-month Discounts:

No

International Roaming:

Yes

Consumer Cellular FAQs

What is Consumer Cellular?

Consumer Cellular is an MVNO that offers cheap prepaid cell phone plans.

Is any good?

If you're looking for cheap cell phone service without compromising coverage, Consumer Cellular will help you cut your phone bill significantly.

What cell towers does Consumer Cellular use?

Consumer Cellular operates on the nationwide T-Mobile 4G LTE & 5G network.

How much does Consumer Cellular cost?

Consumer Cellular offers a range of cheap cell phone plans starting at $30 per month.

Consumer Cellular Info

Founded:

1995

Headquarters:

12447 SW 69th Avenue, Portland, OR 97223

Employees:

1,001-5,000

Customer Service:

(888) 345-5509

How would you rate Consumer Cellular?
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Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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