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Consumer Cellular Reviews in 2022

Consumer Cellular customer service reviews

Consumer Cellular
Average Customer Rating27 User Reviews
User Rating Distribution
5 Stars6
4 Stars2
3 Stars4
2 Stars3
1 Star12
Plans starting at:$30/mo
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 27 user reviews

Prices and plans are great, HOWEVER

The prices are great and their approach is excellent. However, if you ever have a questions or a problem, plan on spending over half an hour on hold before they answer their phone.

I'm Absolutely thrilled with this company

I've been with them for years I had us cellular they sold out to sprint leaving me with expensive ATT and NO customer service or so far away they barely knew English every time I've called consumer cellular the representative was in the USA, knowledgeable, friendly and fixed everything right away! Sadly I have to get rid of my 3G & upgrade & they're cool with me not buying from there selection and as long as they stay in the USA and I get a person I'll stay with Consumer Cellular! You don't have to wait on the phone either you can get a call back!

Customer service reprehensible!

Cellular aimed for seniors, but honestly, it can work for anybody. (their motto but service is reprehensible)

We have been loyal consumer cellular customers for many years. We used both their ALLY monitoring product for my 90-year-old parent and phone service. Recently, however, their communication and customer service are the worst and hugely unacceptable.

This past summer my father fell in his bedroom. He tried to call me but I did not hear him from the kitchen. When I finally came to his room, I was able to get him up and we quickly contacted Ally through his unit to find out why they did not contact me. They commented that it could be the network and that we probably needed a new updated unit. I asked if they could please let customer service know and I would follow up. I did not hear back at all and I finally called in October about the updated unit to find out they no longer serviced the product but continued to charge me monthly for the service that they had stopped offering. I was aghast at this and surprised that the onus was on me to tell them when it was not working and they would only credit from the time I called in October. They gave me the credit of $27 to then on the next billing cycle to charge me again prorated from the beginning of the billing period to the day I called. The net was zero refund. They refused to give a refund for the months in the summer time that I was charged for a non-working or a period not serviced as they said that the onus was on me to let them know it was not working. The communication via the ALLY unit did not count.

– YET THIS IS A PRODUCT THEY NO LONGER SERVICE BUT CHARGE UNTIL YOU NOTIFY IT NOT WORKING AND YOU ONLY KNOW IT IS NOT WORKING WHEN YOU HAVE A FALL AND YOUR LOVED ONE DOES NOT GET HELP –

What most surprised me is their lack of empathy and lack of compassion for the possibility that their lack of communication could have put someone’s life in jeopardy as they allowed these poor elderly persons to continue to rely on their safety on a product that was no longer being serviced by Consumer Cellular. If their motto “Cellular aimed for seniors”, how can they disregard the safety of this vulnerable group? They never expressed any concern about his well being after falling. They were only concerned about their bottom line… actually robbery!

Rude customer service.

Rude customer service. Inaccurate instructions for porting your phone number. Expect to spend hours making calls to customer service.

Ever since I switched to CC Playstore will not wor

So I can't download apps. Also internet closes on its own.

The worst ever customer service

I bought a total of 3 phones from Consumer cell. The first flip phone did not work nor the second. I upgraded to a smart phone and got NO service in my area even though they guranteed service. Now they have me in COLLECTIONS even though I never used it. They are charging me time while they billed an expired credit card. DISHONEST!

Horrible customer service

When I call for customer service the wait time is so long I just terminate. I have tried several times but always give up. I an talking over 30 minutes.

RUN AWAY AS FAST AS YOU CAN!!!! CHEATS!!!

For the third time I got an email saying they were doubling my plan because according to them I use too much data but their own website shows I havent even used half of my data plan! They told me I cant take my phone and number to another carrier because they wont unlock it, called again and Agent told me they dont lock their phones and I can have my number!!! SCAMMERS TO KEEP CUSTOMERS AGAINST THEIR WILL !!!!

Buyer BEWARE. Especially if you are a senior.

Buyer BEWARE. Especially if you are a senior. I NEVER get warranties on phones. I also get paper billing. The warranty they put on my phone without my permission was not realized until several billing cycles. I went on the website to see what was up and there was an un-authorized warranty. I called and was told " we record all phone calls and I will check the recording and get back to You". No one did so I called again, No reference to the recording and they took off the charge but, would not refund the months they charged me. I was told " you paid for it so that was the authorization" Keep in mind this charge was not on my paper bill. ONLY on line. After 2 months of back and forth I decide to go elsewhere closing the account on the 10th of the month. the last day of the billing cycle. I received a bill for 22.27 and was told that was for the cycle of the 20th to the 10th. WHAT?? The bill reflects cycle ending on the 10th but, they say it's from the 20th to the 20th. Not reflected on any bill I have. I was on the chat on their website and from the way the conversations were going I believe I was talking to a AI. No real resolution and they kept offering to send me last month's bill, which I had in my hand. Any conversation that proved my point was responded to with the same circle of "we can listen to the recordings and get back to you" or "would you like a copy of your bill".You are going to HATE dealing with chat. Talking on the phone is a little better at least you are talking to a human. but, you'll not get anywhere. the promises to investigate go unheeded. better off banging your head against a wall..

Terrible Service!

So many calls were dropped, and when I called the customer service number, a recording almost always said that due to a large volume of calls, they were unable to answer right away. I do not know how they received such a good rating for customer service because they seem to be very lacking in that area. Because they share other companies cell towers, the service is substandard, and they will never admit that. Their prices are too high for the poor service that they offer.

Consumer Cellular review

Pros

  • Simple, solid plan options

  • AARP discount

  • Competitive pricing for light to medium users

  • Device payment plan

  • US-based customer service

Cons

  • Small plan selection

  • Expensive unlimited data plan

Consumer Cellular is an MVNO (Mobile Virtual Network Operator), which means that they are a cell phone carrier that is powered by the national T-Mobile network. Consumer Cellular offers a variety of cheap prepaid plans to suit most needs.

Powered by the T-Mobile network, they provide access to the same network you're used to, but at half the price.

How does Consumer Cellular work?

Consumer Cellular is a low cost carrier that offers cheap prepaid cell phone plans to suit almost all your needs.

They are powered by the T-Mobile network and are able to offer cheap cell phone plans as they don't have the same cost as the big wireless companies.

Consumer Cellular plans & prices

Consumer Cellular 3GB data plan

Consumer Cellular SIM Card - Consumer Cellular 3GB data planConsumer Cellular SIM Card - Consumer Cellular 3GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
3 GB
Price
$30/mo
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Consumer Cellular 3GB data includes unlimited mins, unlimited texts and 3GB data for only $30 per month. Consumer Cellular prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Consumer Cellular 10GB data plan

Consumer Cellular SIM Card - Consumer Cellular 10GB data planConsumer Cellular SIM Card - Consumer Cellular 10GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
10 GB
Price
$40/mo
Powered by:

Consumer Cellular 10GB data includes unlimited mins, unlimited texts and 10GB data for only $40 per month. Consumer Cellular prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Consumer Cellular 15GB data plan

Consumer Cellular SIM Card - Consumer Cellular 15GB data planConsumer Cellular SIM Card - Consumer Cellular 15GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
15 GB
Price
$50/mo
Powered by:

Consumer Cellular 15GB data includes unlimited mins, unlimited texts and 15GB data for only $50 per month. Consumer Cellular prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Consumer Cellular 25GB data plan

Consumer Cellular SIM Card - Consumer Cellular 25GB data planConsumer Cellular SIM Card - Consumer Cellular 25GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
25 GB
Price
$60/mo
Powered by:

Consumer Cellular 25GB data includes unlimited mins, unlimited texts and 25GB data for only $60 per month. Consumer Cellular prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

T-Mobile vs Consumer Cellular Plan Comparison

Keep your T-Mobile phone, number & coverage: Save $480 per year

CarrierNetwork Coverage4G/5G DataPriceAnnual Cost
T-MobileT-Mobile 4G & 5GUnltd*$70/mo$840/yr
Consumer CellularT-Mobile 4G & 5G3GB$30/mo$360/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$40/mo$480/yr

What network does Consumer Cellular use?

Consumer Cellular is powered by T-Mobile 4G LTE network. Because T-Mobile offer customers 5G where available, it's something Consumer Cellular customers can enjoy too.

Network coverage ratings

NETWORKROOTMETRICSOPENSIGNALOOKLA
Verizon network959.874%
AT&T network939.580%
T-Mobile network878879%

Sources: RootMetrics, OpenSignal, and Ookla.

Consumer Cellular features

NetworkAT&T, T-Mobile
Data Speed5G & 4G LTE
3G NetworkGSM
Mobile Hotspot
Bring Your Phone
Keep Your Number
Credit Check
Customer Service24/7
Money Back Guarantee
5G
PrepaidNo - prepaid
Taxes/fees included
VoLTE
WiFi Calling
Visual Voicemail
Multi-line Discounts
Multi-month Discounts
International Calls
International Roaming

Consumer Cellular phone deals

PhoneStorageNetworkConditionPrice

Is Consumer Cellular good?

Yes, Consumer Cellular has consistently better customer service than Verizon, AT&T and T-Mobile.

CARRIERTRUSTPILOT USER RATING
Consumer Cellular1.4
T-Mobile1.5
Verizon1.9
AT&T1.2

Consumer Cellular FAQs

How much does Consumer Cellular cost?

Consumer Cellular phone plans start at only $30/mo.

Where can I buy Consumer Cellular?

You can buy a Consumer Cellular SIM card or Consumer Cellular cell phone via their website.

Does Consumer Cellular have 5G?

Yes, Consumer Cellular is powered by the national T-Mobile 5G & 4G LTE wireless network.

Consumer Cellular info

Founded1995
Headquarters12447 SW 69th Avenue, Portland, OR 97223
Employees
Customer service(888) 345-5509
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Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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