Consumer Cellular reviews: Read 34 customer service ratings

wait on phone to talk to customer support

Phone was glitchy, customer service rep had me remove the battery. Turned out it WAS NOT a removable battery and removing it killed my phone. I had to buy a new phone for $60.00 through no fault of my own. Did they offer to pay for the phone? NO! Did I have to fight tooth and nail to get them to agree to pay for the phone, YES. Then they refused to send me confirmation of the refund. They decided to take it upon themselves to deduct my refund from my bill without consulting me so I never re…ceived the entire refund. They said I'd receive a check, that they couldn't refund my credit card, BUT then they hid the fact they weren't paying the entire refund by crediting my card, knowing I wouldn't check it since I thought they were sending a check! When they refused to send me confirmation of the pending refund, I cancelled my service with them and transferred everything to Xfinity. Consumer Cellular had the temerity (gall) to bill me again! FYI, I discovered that Xfinity's mobile plan cost exactly the same per month as Consumer Cellular! I have always had good luck with Xfinity, though some don't feel the same. I hope this made sense.Show more

Good customer service.

If you want them to call back, they will do it at 4AM

i have had about 4 yrs. i am 73 and just want to text and talk. i have a computer so i dont need to use all the extras.

The phone is a little pricey, almost up there with the other flagship phones. But it is super fast and never overheats.

Camera is of professional quality. The phone works great in my area which is known for poor reception. This phone is worth every penny!

WOULD NOT TRANSFERR NUMBER SERVICE JUST PLAIN SUCK

Worst cell phone provider ever!! If I could give them no stars, I certainly would. I left them to sign up with another, much better and much less expensive cell phone provider. They put an erroneous blot on my credit (which has always been outstanding) because they insisted that I pay the difference for the one day over my due date. I did give them the difference for that one day, which was later agreed upon by one of their employees, but they then billed me and insisted that I pay the entire ne…xt month, which was ridiculous. My advice to anyone thinking of signing up with them....don't!!!!!Show more

I was told my Samsung S8+ was compatible with Consumer Cellular. After a week my phone quit having the ability to answer group text and being able to resend pictures. I had no way to forward or share any family pictures. Consumer Cellular does have good customer service and said some switches got tripped and the phone worked fine after the switches were reset. Then after a few days the phone quit working again. Then I was told it was Samsung or android software. It kept switching the switch…es. Since my phone was now incompatible with Consumer Cellular I need to buy one of their $900 Samsung S8# phones that are compatible. I wonder why my S8+ was not compatable while their S8+ was. Did I fall for a sales scam where they say your phone was compatible and after you join all of a sudden it is incompatible and I now need to buy one of their $900.00 Samsung S8+.Show more

I read some good reviews so I decided to try Consumer Cellular. I had a tough time trying to set up a 'bring your own phone' plan. The only solution: just buy another phone. Nearly the same one, just compatible.

Although I am generally satisfied with Consumer Cellular as a provider, there is a little bit of trickery involving data usage that I think people should be aware of. This is a concern to customers who are on low data usage plans.

I just purchased a Moto G4 from Consumer Cellular. The phone was activated without issue and they walked me through the steps to get it going. I had have a PC issue but that was resolved by them in record time. Customer support and tech support have always been professional and polite and knowledgeable with me.

Plenty of good stuff to talk about Consumer Cellular. They're inexpensive and have good coverage. I like that they alert me when I'm getting near my plan limit.