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Cricket Wireless Reviews & Ratings

Cricket Wireless customer ratings in 2021

Cricket Wireless
Average Customer Rating21 User Reviews
User Rating Distribution
5 Stars5
4 Stars3
3 Stars0
2 Stars4
1 Star9
Plans starting at:$30/mo
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Read 21 Cricket Wireless user reviews

I only get two bars of signal all the time

I only get two bars of signal all the time no matter where Im at I've never went above three with their service.. Im In DR'S office having and issue with my data loading paying for 10 GB data and always having an issue with data loading

I've had no issues with cricket.

Very good experience. I just wish my at&t phone would or a updates with them were they are owned by at&t but I do understand.

Customer care & mangers

They suck!!! Don’t care about anything other than taking ur money. Don’t ask them for anything because they don’t care if u have been given the wrong information that cost you money so don’t bother asking for them to credit due to their mistake. All about taking ur money!!! Managers are rude as well as the rest of the customer care employees!!! Save ur money pick another carrier!

Everything else

It doesn't get better than being held Hostage by your phone provider.

My credit card linked to autopay was valid through the end of this year.

However, Cricket didn't like that in November, so they prompted me to link a new card, which I did.

They did not charge the new card and without a word they just cancelled my service. Then they sent me a text saying that I need to make a payment and of course pay a re- connection fee OR no service.

I gave them 2 forms of payment, but utilized neither.

After being a loyal customer and paying with autopay each month, this was my reward.

Guess I'm calling another carrier.

BTW, if you cancel before your month is up; you guessed it, they keep all of your balance.

If that's how you run your business, you can kiss my fat arrrrrrrse.

Dishonest Services

This morning I called CUSTOMER CARE due to the fact that they suspended my account, when I still had 5 service days left on my account. They mentioned to me that it was due to adding 30GB of Hot Spot data last night, when I did not. I actually called they automated line and added only 15GB of Hot Spot data and paid for it over the phone and was even given a confirmation number. Still, they wanted me to pay the full amount due on my account, which was my normal plan, plus pay for the additional hotspot they added to my account without my approval. The CSR claimed she could not do anything about it, so in order to cut my service back on, I had to be placed on their Bridge Pay and forced to pay half of my bill that was supposed to be due on the 26th. If this is how they trick people into paying for their mistakes, then it's not a good company to get involved with. They could have fixed their mistake, but chose not to. They'd rather make their customers pay additional services against their wishes by suspending their customers account and giving them no other option but to pay for their plan way before their bill is even due. Terrible phone provider, no different than Metro PCS. Will be switching providers due to how they treated this situation. Very shady, and not a trustworthy company to get involved with. Plus they sell your information, which you will get tons of spam calls/texts, which all they'll do is tell you to enter your phone number in some website to have it unlisted, which doesn't work whatsoever.

0

i signed up for autopay & they did not process it! now they are charging me a reactivation fee because i thought it would automatically charge me & instead they suspended my account. i am very disappointed

Can't call my husband's cell for emergency.

I needed to call my husband on his cell to meet me at the hospital and it goes directly to voicemail and tells me that the voice mail is not set up. There aren't any instructions how to set it up. I called Cricket to see if they could override it and they said no. I never made it the 54 miles to the hospital for my brother because I couldn't call my husband on his phone. This is not the first time I could not call him on his cell. Once I had to walk 5 miles home when I had a flat. Why would anyone want to carry around a useless phone? Do not get Cricket since you would be better off without any phone at all.

Customer Service! Associate Monica at Westnedge l

Associate Monica very good at explaining phone use!

The price and coverage

I got in on a bring your own device plan that’s very affordable. I really like that there are Cricket stores if I need assistance.

signal it drops when on call very bad

signal it drops when on call very bad not worth the price

customer service

Increases a Late Payment Fee without notification/was lied to and told this 24 hour grace period was due to Covid (it's been around since I started service at least 2 years ago--long before covid)

Shortened Bridge Payment Date from what told by customer service rep--they consider 7 days including the date you enact...if you pay on what normally would be considered 7th day..you have to reactivate and pay reactivation fee.

Cannot make any changes, like canceling lines during bridge payment period

Told managers will call and discuss, they never call back

Finally put through to one after waiting forever, only to be hung up on while explaining my story.

Customer Service issues alone are not worth the service...T-mobile and Verizon now offer their own 4 lines for $100 plans and their service areas and customer service are much better. Avoid this company or deal with additional charges/extremely poor customer service and especially during Covid!

Fake like wwe

Very few places to use poor signal

Misleading website for accessories.

I ordered some accessories for my phone. One of the accessories is only compatible with Apple phones and nowhere on their website does it list that under the product details. After several calls to their customer service and warranty department they REFUSED to help remedy my situation and will not budge on offering a credit for the money I am now out for a product.

I love the family plan it works for us.

I have had Cricket for awhile and in four different states. The parent company is the main reason cricket has problems. As for the referral bonus yes you do get it. You need to make sure that when someone signs up they use your name and says that you referred them. The clerk in the store can help with that.

Price is the best thing about Cricket

I have been with Cricket for 2+ years. I have a five-person family plan with unlimited data for $125/month including taxes. That’s really cheap.

One thing I really like is the availability of WiFi calling. My family lives in a rural area where no there’s no signal from any carrier, so we utilize WiFi calling on a daily basis and Cricket was the only prepaid carrier that offered that service when we switched. And it works great.

One downside to Cricket is the data speed. It’s capped at 3 mbps. That’s fine for most things but streaming YouTube or Hulu or whatever can be annoying as it buffers sometimes. I’m a middle aged man, so it doesn’t bother me enough to switch to another service. If you’re a dang millennial (just kidding) or just like to watch a lot of HD steaming video, it may be a deal breaker.

Don't expect to get a referral bonus

I referred my parents to switch to Cricket Wireless. I got the referral URL link and emailed it to them. They received the email and we clicked on the link. The link brought up a web page that said the referral code was emailed to them. We were in a hurry, so we didn't wait to actually receive the code and went to the store and activated new SIM cards with their existing phones. They never did receive a referral code - we looked in the spam folders and everything and it was never received. So we logged into their new Cricket account and tried to get it to resend the code, but it said the email address we entered wasn't the same one (even though it was). After clicking the referral link and entering the email address, I was finally able to get a code, but now the system won't accept the code. I called customer service and they said that because their lines were already activated, we were no longer eligible for the bonus.

Don't ever plan on getting a referral bonus from them!

I have been a long time customer

I have no problems with cricket

Considerate customer support

i've been with Cricket for 2+ years. So my payment of 60$ is due on the 21 of each month. well my job threw my pay day off by an entire week due to holidays so my cellphone bill wasn't being paid for. In need of a phone because of my job going with out a cellphone was a no-go. I contacted Cricket and let them know of my payday setback and that they didn't even 2nd guess it. They pushed my payday to the 2nd which was more days than I needed.

great customer service

Customer service is good. Everything was set up for me and explained. I wish the payments were a little lower and service slightly better, but overall I'm satisfied.

horrible coverage

The worst cell phone company out there. I've been with Cricket for 5 months now and haven't gotten one good month of service. It seems like every month a tower is gone. It causes for me to drop calls and get slow internet. I complain all the time to customer service but they don't do anything. They won't credit anything on to my account for the bad service but they sure take my $70 every month.

customer service didn't help!

I switched to Cricket Wireless 5 days ago and have 2.5 gigs of data. Yesterday I got a message saying I used all my data. I called customer service and asked them to explain to me how I used all of my data when I am disabled and use my wifi at home. I didn't get any clear answer from them and they couldn't solve the problem

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Cricket Wireless Network Specs

Network:AT&T
Technology:GSM
3G Bands:850, 1900MHz
4G LTE Bands:1900, 1700/2100, 700, 2300Mhz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:Yes
Credit Check:No
5G:No
Prepaid:Yes
Taxes/fees included:Yes
VoLTE:No
WiFi Calling:No
Visual Voicemail:Yes
Multi-line Discounts:Yes
Multi-month Discounts:No
International Roaming:No

Cricket Wireless Company Info

Founded:1994
Headquarters:575 Morosgo Dr NE, Atlanta, GA 30324
Employees:5,000+
Customer Service:(800) 274-2538
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
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