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Increases a Late Payment Fee without notification/was lied to and told this 24 hour grace period was due to Covid (it's been around since I started service at least 2 years ago--long before covid)
Shortened Bridge Payment Date from what told by customer service rep--they consider 7 days including the date you enact...if you pay on what normally would be considered 7th day..you have to reactivate and pay reactivation fee.
Cannot make any changes, like canceling lines during bridge payment period
Told managers will call and discuss, they never call back
Finally put through to one after waiting forever, only to be hung up on while explaining my story.
Customer Service issues alone are not worth the service...T-mobile and Verizon now offer their own 4 lines for $100 plans and their service areas and customer service are much better. Avoid this company or deal with additional charges/extremely poor customer service and especially during Covid!
Very few places to use poor signal
I ordered some accessories for my phone. One of the accessories is only compatible with Apple phones and nowhere on their website does it list that under the product details. After several calls to their customer service and warranty department they REFUSED to help remedy my situation and will not budge on offering a credit for the money I am now out for a product.
I have had Cricket for awhile and in four different states. The parent company is the main reason cricket has problems. As for the referral bonus yes you do get it. You need to make sure that when someone signs up they use your name and says that you referred them. The clerk in the store can help with that.
I have been with Cricket for 2+ years. I have a five-person family plan with unlimited data for $125/month including taxes. That’s really cheap.
One thing I really like is the availability of WiFi calling. My family lives in a rural area where no there’s no signal from any carrier, so we utilize WiFi calling on a daily basis and Cricket was the only prepaid carrier that offered that service when we switched. And it works great.
One downside to Cricket is the data speed. It’s capped at 3 mbps. That’s fine for most things but streaming YouTube or Hulu or whatever can be annoying as it buffers sometimes. I’m a middle aged man, so it doesn’t bother me enough to switch to another service. If you’re a dang millennial (just kidding) or just like to watch a lot of HD steaming video, it may be a deal breaker.
I referred my parents to switch to Cricket Wireless. I got the referral URL link and emailed it to them. They received the email and we clicked on the link. The link brought up a web page that said the referral code was emailed to them. We were in a hurry, so we didn't wait to actually receive the code and went to the store and activated new SIM cards with their existing phones. They never did receive a referral code - we looked in the spam folders and everything and it was never received. So we logged into their new Cricket account and tried to get it to resend the code, but it said the email address we entered wasn't the same one (even though it was). After clicking the referral link and entering the email address, I was finally able to get a code, but now the system won't accept the code. I called customer service and they said that because their lines were already activated, we were no longer eligible for the bonus.
Don't ever plan on getting a referral bonus from them!
I have no problems with cricket
i've been with Cricket for 2+ years. So my payment of 60$ is due on the 21 of each month. well my job threw my pay day off by an entire week due to holidays so my cellphone bill wasn't being paid for. In need of a phone because of my job going with out a cellphone was a no-go. I contacted Cricket and let them know of my payday setback and that they didn't even 2nd guess it. They pushed my payday to the 2nd which was more days than I needed.
Customer service is good. Everything was set up for me and explained. I wish the payments were a little lower and service slightly better, but overall I'm satisfied.
The worst cell phone company out there. I've been with Cricket for 5 months now and haven't gotten one good month of service. It seems like every month a tower is gone. It causes for me to drop calls and get slow internet. I complain all the time to customer service but they don't do anything. They won't credit anything on to my account for the bad service but they sure take my $70 every month.
I switched to Cricket Wireless 5 days ago and have 2.5 gigs of data. Yesterday I got a message saying I used all my data. I called customer service and asked them to explain to me how I used all of my data when I am disabled and use my wifi at home. I didn't get any clear answer from them and they couldn't solve the problem
Listing 1 - 11 of 11 User Reviews
Switching to Cricket Wireless is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Cricket Wireless. You can keep your old number. All you need to do is order a Cricket Wireless SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.
Yes! It's easy to port your existing phone number to Cricket Wireless during the activation process.
Yes! Most unlocked smartphones that have a SIM card slot will work with Cricket Wireless. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.
You can check your devices compatibility on the Cricket Wireless website before you signup.
No. Cricket Wireless works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.
Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Cricket Wireless plan and only pay for the data you actually use.
Cricket Wireless plans are already extremely low-cost, so they do not offer further discounts for families.
Cricket Wireless plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Cricket Wireless allows AutoPay to ensure you automatically renew your plan every 30 days.
Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.
Yes, Cricket Wireless allows tethering but it may depend on the plan you select, so you will need to check on the Cricket Wireless website.
Yes, Cricket Wireless includes calls to international countries, more information can be found on the Cricket Wireless website before you sign up.
Cricket Wireless offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Cricket Wireless website.
Cricket Wireless are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.
|3G Bands:||850, 1900MHz|
|4G LTE Bands:||1900, 1700/2100, 700, 2300Mhz||Bring Your Phone:||Yes|
|Keep Your Number:||Yes|
|Contract:||No - prepaid|