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Cricket Wireless Reviews in 2021

Cricket Wireless customer service ratings

Cricket Wireless
Average Customer Rating26 User Reviews
User Rating Distribution
5 Stars6
4 Stars3
3 Stars0
2 Stars5
1 Star12
Plans starting at:$30/mo
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Read 26 Cricket Wireless user reviews

Very bad

I been with cricket for over a year now . The service is very poor . Really paying for phones to hit the unlock time contract an then going to leave . It’s been the biggest waist of money month after month paying for crap data speed an notable to get or make calls till you drive to town . They sure hope up the lte an 5G yet here in the panhandle of Wv your better off on jitterbug lol

Difficult to unlock phones you paid in full for

So first and foremost, I would like to advise that I have been a Cricket customer since 2017 after having been with Verizon for many years and have been very happy with their service up until this last year. I have very seldom had to use the customer service. However, it was great when I did. I have noticed this year that our service as far as signal is not as good as it had been in the past. Again, I have been with them 4 years with 8 lines and on auto pay throughout those 4 years. Also, buying all my devices cash, May 2021 being the last time that I purchased 2 IPhone SE’s for my parents for Mother and Father’s day. I paid $609.74 with BOA debit card and did not request new SIM cards as again we already had ours. So, here I am now shopping around for cell phone service providers as our phones with Cricket no longer work in parts of other countries that they used to work in. I got a good deal from T-Mobile and called cricket to make sure that all phones are unlocked so that I am prepared when the SIM cards come in this evening. Well, it turns out that I cannot unlock mom and dad’s phone due to the device itself not being active 6 months. Why does that matter if the line has been active for over 4 years and I paid cash for the phones? I spent all morning, 7/13/21 on chats and my lunch break on the phone speaking to reps and supervisors asking for an exception even after asking myself how this can even be ethical. You buy a phone cash, it’s yours. I finally got to speak to a supposed supervisor by the name of Gabriela Ramirez whom preferred to give me her name rather than her work ID which is the total opposite of what is normally provided, being totally fine with as it makes this complaint even more detailed. She advised me what every other associate is programmed to advise. That the device itself has to be in use for 6 months. Again, why if I paid cash??? She asked if those terms had not been shared with me by the associate that sold me the phones at the Cedar hill, TX store on Pleasant Run. I advised that I was not advised of their 6 month stipulation. You pay for something, it should be yours. I would always go to them for business and even referred them a lot of business. I had a total of 8 lines for heaven sakes. Anyhow, Gabriela then advised that she would have to fill out a form and contact the store to see what she could do but wouldn’t make any promises as to when she would be getting back to me as it would have to be when she had time to get to it. She stated that it would be when she was able. I expressed that I have the T-Mobile SIM cards already and would like a resolution today. She then only gave me a time frame because I advised that I would be reporting her and Cricket to the BBB. She advised that she would give me a call by 1:30 PM central time and changed her demeanor right away. Mind you, I was approved by T-Mobile for up to 15 lines. I am assuming that I can probably get a deal on a phone. However, it is the principal. What am I supposed to do with 2 I phones that I purchased cash less than 2 months ago and that Cricket does not want to unlock even after unlocking my other 6 lines, just because the phone itself hasn’t been active for 6 months, yet the lines have been active 4 years plus? How does that benefit them in anyway if regardless, they will be losing 8 lines either way it goes at this point and I would have lost $609 and will possibly have to spend more on 2 other new phones? Beware to all consumers, as they do not tell you, they are a prepaid company, yet you have to theoretically stay with them 6 months, if you plan on keeping your phone. JUST REDICULOUS. I CAN NOT BELIEVE THAT I WAS LOYAL FOR OVER 4 YEARS REFERRING FRIEND AFTER FRIEND. NEVER AGAIN AND I WILL BE SURE TO LET EVERYONE KNOW OF HOW THEIR 6 MONTH NEW PHONE PURCHASE STIPULATION WORKS.

(Phone may be restricted to Cricket network until completion of 6 months of service after activation.) This is what their stipulations states which I just now looked up. Do not use the word May as that is not a firm must. Also, it states service activation and not the device itself.

Shady deals

I called to remove a line from my account they said no problem it would happen next due date. I paid the bill and wake up to find my phone disconnected. I call customer service they tell me I have to pay another month's bill and an activation fee in order to fix their mistake. How is this right? I believe they need to fix the issue.

I can't find a human to talk to.

I have only had phone for one week, had to switch on wifi call feature because, I have no cell signal. Now, I can't find human to talk too for tech support, only a useless recording that offers no human support options, looking for number on web hasn't helped either. No wonder the phone store is empty without customers.


I went to another provider just to turn around & get back on to Cricket. I've NEVER had a problem with them. NEVER! I won't change again.

I only get two bars of signal all the time

I only get two bars of signal all the time no matter where Im at I've never went above three with their service.. Im In DR'S office having and issue with my data loading paying for 10 GB data and always having an issue with data loading

I've had no issues with cricket.

Very good experience. I just wish my at&t phone would or a updates with them were they are owned by at&t but I do understand.

Customer care & mangers

They suck!!! Don’t care about anything other than taking ur money. Don’t ask them for anything because they don’t care if u have been given the wrong information that cost you money so don’t bother asking for them to credit due to their mistake. All about taking ur money!!! Managers are rude as well as the rest of the customer care employees!!! Save ur money pick another carrier!

Everything else

It doesn't get better than being held Hostage by your phone provider.

My credit card linked to autopay was valid through the end of this year.

However, Cricket didn't like that in November, so they prompted me to link a new card, which I did.

They did not charge the new card and without a word they just cancelled my service. Then they sent me a text saying that I need to make a payment and of course pay a re- connection fee OR no service.

I gave them 2 forms of payment, but utilized neither.

After being a loyal customer and paying with autopay each month, this was my reward.

Guess I'm calling another carrier.

BTW, if you cancel before your month is up; you guessed it, they keep all of your balance.

If that's how you run your business, you can kiss my fat arrrrrrrse.

Dishonest Services

This morning I called CUSTOMER CARE due to the fact that they suspended my account, when I still had 5 service days left on my account. They mentioned to me that it was due to adding 30GB of Hot Spot data last night, when I did not. I actually called they automated line and added only 15GB of Hot Spot data and paid for it over the phone and was even given a confirmation number. Still, they wanted me to pay the full amount due on my account, which was my normal plan, plus pay for the additional hotspot they added to my account without my approval. The CSR claimed she could not do anything about it, so in order to cut my service back on, I had to be placed on their Bridge Pay and forced to pay half of my bill that was supposed to be due on the 26th. If this is how they trick people into paying for their mistakes, then it's not a good company to get involved with. They could have fixed their mistake, but chose not to. They'd rather make their customers pay additional services against their wishes by suspending their customers account and giving them no other option but to pay for their plan way before their bill is even due. Terrible phone provider, no different than Metro PCS. Will be switching providers due to how they treated this situation. Very shady, and not a trustworthy company to get involved with. Plus they sell your information, which you will get tons of spam calls/texts, which all they'll do is tell you to enter your phone number in some website to have it unlisted, which doesn't work whatsoever.

Cricket Wireless pros and cons


  • Free talk and text with all plans

  • Unlimited data plans available

  • Available in retail stores

  • Multi-line discount available


  • Fastest data speed capped at 8 Mbps

  • Mobile hotspot use costs extra

  • One of the few MVNOs that charge an activation fee

Cricket Wireless cell phone plans

2GB DataAT&TUnltdUnltd2GB$30
10GB DataAT&TUnltdUnltd10GB$40
Unlimited DataAT&TUnltdUnltdUnltd$55

AT&T vs Cricket Wireless Plan Comparison

Keep your AT&T phone, number & coverage: Save $420 per year

CarrierNetwork Coverage4G LTE DataPriceAnnual Cost
AT&TAT&T 4G LTEUnltd*$75/mo$900/yr
Cricket WirelessAT&T 4G LTE10GB$40/mo$480/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$35/mo$420/yr

Cricket Wireless Specs

3G Bands:850, 1900MHz
4G LTE Bands:1900, 1700/2100, 700, 2300Mhz
Bring Your Phone:Yes
Keep Your Number:Yes
Credit Check:No
Taxes/fees included:Yes
WiFi Calling:No
Visual Voicemail:Yes
Multi-line Discounts:Yes
Multi-month Discounts:No
International Roaming:No

Cricket Wireless FAQs

What is Cricket Wireless?

Cricket Wireless is an MVNO that offers cheap prepaid cell phone plans.

Is Cricket Wireless any good?

If you're looking for cheap cell phone service without compromising coverage, Cricket Wireless will help you cut your phone bill significantly.

What cell towers does Cricket Wireless use?

Cricket Wireless operates on the nationwide AT&T 4G LTE & 5G network.

How much does Cricket Wireless cost?

Cricket Wireless offers a range of cheap cell phone plans starting at $30 per month.

Cricket Wireless Info

Headquarters:575 Morosgo Dr NE, Atlanta, GA 30324
Customer Service:(800) 274-2538
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