Cricket Wireless reviews: Read 46 customer service ratings

I went to another provider just to turn around & get back on to Cricket. I've NEVER had a problem with them. NEVER! I won't change again.

I only get two bars of signal all the time no matter where Im at I've never went above three with their service.. Im In DR'S office having and issue with my data loading paying for 10 GB data and always having an issue with data loading

Geez, this is a powerful phone. I've purchased this phone (lol, in the same year as the S21) with high epectations, and they've been easily met. A sleek screen (though a little bit of a downgrade compared to the S10 when it comes to the display and the design), high processing power, and lots of space to save my videos and images. This phone is simply amazing.

Very good experience. I just wish my at&t phone would or a updates with them were they are owned by at&t but I do understand.

They suck!!! Don’t care about anything other than taking ur money. Don’t ask them for anything because they don’t care if u have been given the wrong information that cost you money so don’t bother asking for them to credit due to their mistake. All about taking ur money!!! Managers are rude as well as the rest of the customer care employees!!! Save ur money pick another carrier!

It doesn't get better than being held Hostage by your phone provider. My credit card linked to autopay was valid through the end of this year. However, Cricket didn't like that in November, so they prompted me to link a new card, which I did. They did not charge the new card and without a word they just cancelled my service. Then they sent me a text saying that I need to make a payment and of course pay a re- connection fee OR no service. I gave them 2 forms of payment, but utilized ne…ither. After being a loyal customer and paying with autopay each month, this was my reward. Guess I'm calling another carrier. BTW, if you cancel before your month is up; you guessed it, they keep all of your balance. If that's how you run your business, you can kiss my fat arrrrrrrse.Show more

This morning I called CUSTOMER CARE due to the fact that they suspended my account, when I still had 5 service days left on my account. They mentioned to me that it was due to adding 30GB of Hot Spot data last night, when I did not. I actually called they automated line and added only 15GB of Hot Spot data and paid for it over the phone and was even given a confirmation number. Still, they wanted me to pay the full amount due on my account, which was my normal plan, plus pay for the additional h…otspot they added to my account without my approval. The CSR claimed she could not do anything about it, so in order to cut my service back on, I had to be placed on their Bridge Pay and forced to pay half of my bill that was supposed to be due on the 26th. If this is how they trick people into paying for their mistakes, then it's not a good company to get involved with. They could have fixed their mistake, but chose not to. They'd rather make their customers pay additional services against their wishes by suspending their customers account and giving them no other option but to pay for their plan way before their bill is even due. Terrible phone provider, no different than Metro PCS. Will be switching providers due to how they treated this situation. Very shady, and not a trustworthy company to get involved with. Plus they sell your information, which you will get tons of spam calls/texts, which all they'll do is tell you to enter your phone number in some website to have it unlisted, which doesn't work whatsoever.Show more

i signed up for autopay & they did not process it! now they are charging me a reactivation fee because i thought it would automatically charge me & instead they suspended my account. i am very disappointed

I needed to call my husband on his cell to meet me at the hospital and it goes directly to voicemail and tells me that the voice mail is not set up. There aren't any instructions how to set it up. I called Cricket to see if they could override it and they said no. I never made it the 54 miles to the hospital for my brother because I couldn't call my husband on his phone. This is not the first time I could not call him on his cell. Once I had to walk 5 miles home when I had a flat.… Why would anyone want to carry around a useless phone? Do not get Cricket since you would be better off without any phone at all.Show more

Associate Monica very good at explaining phone use!

I got in on a bring your own device plan that’s very affordable. I really like that there are Cricket stores if I need assistance.

I upgraded to this from the s9 and I absolutely love it. The fingerprint reader, however, feels like a bit of a downgrade since the s9 has a faster print reader.

It's so lackluster for the price. Should have gone with the Note 10+.

signal it drops when on call very bad not worth the price

I bought the S20 5G after listening to all of the reviews. Sadly, it doesn't live up to the hype. The phone's camera is okay. Nothing mind-blowing. It's just filled with so many flaws that I'm regretting my purchase. Will never buy a flagship at launch ever again.

Increases a Late Payment Fee without notification/was lied to and told this 24 hour grace period was due to Covid (it's been around since I started service at least 2 years ago--long before covid) Shortened Bridge Payment Date from what told by customer service rep--they consider 7 days including the date you enact...if you pay on what normally would be considered 7th day..you have to reactivate and pay reactivation fee. Cannot make any changes, like canceling lines during bridge payment pe…riod Told managers will call and discuss, they never call back Finally put through to one after waiting forever, only to be hung up on while explaining my story. Customer Service issues alone are not worth the service...T-mobile and Verizon now offer their own 4 lines for $100 plans and their service areas and customer service are much better. Avoid this company or deal with additional charges/extremely poor customer service and especially during Covid!Show more

Very few places to use poor signal

I ordered some accessories for my phone. One of the accessories is only compatible with Apple phones and nowhere on their website does it list that under the product details. After several calls to their customer service and warranty department they REFUSED to help remedy my situation and will not budge on offering a credit for the money I am now out for a product.

I have had Cricket for awhile and in four different states. The parent company is the main reason cricket has problems. As for the referral bonus yes you do get it. You need to make sure that when someone signs up they use your name and says that you referred them. The clerk in the store can help with that.

I have been with Cricket for 2+ years. I have a five-person family plan with unlimited data for $125/month including taxes. That’s really cheap. One thing I really like is the availability of WiFi calling. My family lives in a rural area where no there’s no signal from any carrier, so we utilize WiFi calling on a daily basis and Cricket was the only prepaid carrier that offered that service when we switched. And it works great. One downside to Cricket is the data speed. It’s capped at …3 mbps. That’s fine for most things but streaming YouTube or Hulu or whatever can be annoying as it buffers sometimes. I’m a middle aged man, so it doesn’t bother me enough to switch to another service. If you’re a dang millennial (just kidding) or just like to watch a lot of HD steaming video, it may be a deal breaker.Show more