FreedomPop Customer Reviews

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Freedompop Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star6 User Reviews

User Rating Distribution

5 Stars2
4 Stars1
3 Stars1
2 Stars0
1 Star2
0 Stars0
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1 Star2 Star3 Star4 Star5 StarNot Recommendednothingeverything

OMG -- FreedomPop -- stay away - far away!

You cant get hold of live person -- and if you can - like the sales dept -- they just transfer you to automated support.

WAY too easy to go over the "free" 200 meg data - and when you do (and u easily will) - bam! - $20 "credit up" charge on your credit card.

and every month at least a couple charge fees to keep your account active.

so -- I want to find out if I'm gonna get a refund for canceling service; and from the website (or by phone if you call in, ie. the stupid automated system) -- both says to put in a ticket.

but to put in a ticket you have to a premium support fee of $6 a month -- forget that!!!

so YOU CANT put in a ticket!!

Pay $6 for a question of whether I will get any kind of refund ??!! -- again forget that!!!

I ended up canceling out of complete frustration.

Then found their "terms and service agreement" -- it basically says "no refunds" - so now im out another $28 from canceling 2 devices.

worse piece of crap internet hotspot service company I've ever had.

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer ServiceNone

Excellent customer service, outstanding quality. Would recommend.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNoneUnreliability

This has been a waste of time. Too many problems. Billing issues and they're just generally unreliable. Too much of a headache

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1 Star2 Star3 Star4 Star5 StarRecommendedPricing (Free!)Free Service Can Be Patchy

Basing my review on free service only. Free service is great for my spare cell phone, but calling someone can be a patchy experience. But free is free.

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1 Star2 Star3 Star4 Star5 StarRecommendedGreat QualityNone

When I tried freedompop a couple of years ago, I had a poor experience. Since then, I've heard that the quality improved. I'm glad I came back to FreedomPop.

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1 Star2 Star3 Star4 Star5 StarRecommendedPricingFree Service Has Changed

Freedompop is an OK service but free is really limited. You're restricted to 200mb now instead of 500mb, but if you invite a lot of friends and add rollover, then you can get over a GB for just a few dollars. Sucks they discontinued their unlimited plan

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Freedompop Network Specs & Info

Freedompop Network Specs

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Network:Sprint
Technology:CDMA
3G Bands:WiFi
4G LTE Bands:800, 1900, 2500Mhz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Freedompop Company Info

Founded:2011
Headquarters:1100 Glendon Ave #700, Los Angeles, CA 90024-3511
Employees:51-200
Customer Service:(888) 743-8107
Support Email:support@freedompop.com
Website:https://www.freedompop.com/
Wikipedia:https://en.wikipedia.org/wiki/FreedomPop
Facebook:https://www.facebook.com/freedompop
Twitter:https://twitter.com/FreedomPop

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