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FreedomPop Reviews & Ratings

FreedomPop customer ratings in 2021

Freedompop
Average Customer Rating6 User Reviews
User Rating Distribution
5 Stars2
4 Stars1
3 Stars1
2 Stars0
1 Star2
Plans starting at:$17/mo
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Read 6 FreedomPop user reviews

everything

OMG -- FreedomPop -- stay away - far away!

You cant get hold of live person -- and if you can - like the sales dept -- they just transfer you to automated support.

WAY too easy to go over the "free" 200 meg data - and when you do (and u easily will) - bam! - $20 "credit up" charge on your credit card.

and every month at least a couple charge fees to keep your account active.

so -- I want to find out if I'm gonna get a refund for canceling service; and from the website (or by phone if you call in, ie. the stupid automated system) -- both says to put in a ticket.

but to put in a ticket you have to a premium support fee of $6 a month -- forget that!!!

so YOU CANT put in a ticket!!

Pay $6 for a question of whether I will get any kind of refund ??!! -- again forget that!!!

I ended up canceling out of complete frustration.

Then found their "terms and service agreement" -- it basically says "no refunds" - so now im out another $28 from canceling 2 devices.

worse piece of crap internet hotspot service company I've ever had.

Customer Service

Excellent customer service, outstanding quality. Would recommend.

Unreliability

This has been a waste of time. Too many problems. Billing issues and they're just generally unreliable. Too much of a headache

Pricing (Free!)

Basing my review on free service only. Free service is great for my spare cell phone, but calling someone can be a patchy experience. But free is free.

Great Quality

When I tried freedompop a couple of years ago, I had a poor experience. Since then, I've heard that the quality improved. I'm glad I came back to FreedomPop.

Pricing

Freedompop is an OK service but free is really limited. You're restricted to 200mb now instead of 500mb, but if you invite a lot of friends and add rollover, then you can get over a GB for just a few dollars. Sucks they discontinued their unlimited plan

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Freedompop Network Specs

Network:AT&T
Technology:GSM
3G Bands:WiFi
4G LTE Bands:800, 1900, 2500Mhz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:Yes
Credit Check:No
5G:No
Prepaid:Yes
Taxes/fees included:No
VoLTE:Yes
WiFi Calling:Yes
Visual Voicemail:Yes
Multi-line Discounts:No
Multi-month Discounts:Yes
International Roaming:No

Freedompop Company Info

Founded:2011
Headquarters:1100 Glendon Ave #700, Los Angeles, CA 90024-3511
Employees:51-200
Customer Service:(888) 743-8107
Support:Email Support
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
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