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FreedomPop Reviews

FreedomPop user reviews & ratings

Freedompop User Reviews

Not Recommendednothingeverything

OMG -- FreedomPop -- stay away - far away!

You cant get hold of live person -- and if you can - like the sales dept -- they just transfer you to automated support.

WAY too easy to go over the "free" 200 meg data - and when you do (and u easily will) - bam! - $20 "credit up" charge on your credit card.

and every month at least a couple charge fees to keep your account active.

so -- I want to find out if I'm gonna get a refund for canceling service; and from the website (or by phone if you call in, ie. the stupid automated system) -- both says to put in a ticket.

but to put in a ticket you have to a premium support fee of $6 a month -- forget that!!!

so YOU CANT put in a ticket!!

Pay $6 for a question of whether I will get any kind of refund ??!! -- again forget that!!!

I ended up canceling out of complete frustration.

Then found their "terms and service agreement" -- it basically says "no refunds" - so now im out another $28 from canceling 2 devices.

worse piece of crap internet hotspot service company I've ever had.

RecommendedCustomer ServiceNone

Excellent customer service, outstanding quality. Would recommend.

Not RecommendedNoneUnreliability

This has been a waste of time. Too many problems. Billing issues and they're just generally unreliable. Too much of a headache

RecommendedPricing (Free!)Free Service Can Be Patchy

Basing my review on free service only. Free service is great for my spare cell phone, but calling someone can be a patchy experience. But free is free.

RecommendedGreat QualityNone

When I tried freedompop a couple of years ago, I had a poor experience. Since then, I've heard that the quality improved. I'm glad I came back to FreedomPop.

RecommendedPricingFree Service Has Changed

Freedompop is an OK service but free is really limited. You're restricted to 200mb now instead of 500mb, but if you invite a lot of friends and add rollover, then you can get over a GB for just a few dollars. Sucks they discontinued their unlimited plan

Freedompop FAQs

How do I switch to Freedompop?

Switching to Freedompop is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Freedompop. You can keep your old number. All you need to do is order a Freedompop SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Freedompop have network coverage in my area?

Freedompop is powered by Sprint, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to Sprint directly.

Can I keep my phone number when I switch to Freedompop?

Yes! It's easy to port your existing phone number to Freedompop during the activation process.

Can I bring my phone to Freedompop?

Yes! Most unlocked smartphones that have a SIM card slot will work with Freedompop. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Freedompop?

You can check your devices compatibility on the Freedompop website before you signup.

Is there a contract or credit check with Freedompop?

No. Freedompop works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Freedompop offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Freedompop plan and only pay for the data you actually use.

Does Freedompop offer family plans?

Freedompop plans are already extremely low-cost, so they do not offer further discounts for families.

How does Freedompop billing work?

Freedompop plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Freedompop allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Freedompop plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Freedompop allow tethering?

Yes, Freedompop allows tethering but it may depend on the plan you select, so you will need to check on the Freedompop website.

Does Freedompop offer international calling?

Yes, Freedompop includes calls to international countries, more information can be found on the Freedompop website before you sign up.

Does Freedompop have a refund policy?

Freedompop offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Freedompop website.

Who should switch to Freedompop?

Freedompop are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

Freedompop Network Specs

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Network:Sprint
Technology:CDMA
3G Bands:WiFi
4G LTE Bands:800, 1900, 2500Mhz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Freedompop Company Info

Founded:2011
Headquarters:1100 Glendon Ave #700, Los Angeles, CA 90024-3511
Employees:51-200
Customer Service:(888) 743-8107
Support:Email Support
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
The Best Prices on the Best NetworksAll low-cost carriers are powered by the major US networks
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