FreedomPop Customer Reviews

I signed up for the one month prepaid plan in Nov 2016. I canceled the service after 2 weeks as the service was terrible. Their website said inactive.

Now in Jun 2021, I got charged $4. I am told that although my account is inactive, I didn’t cancel the auto-charge. Apparently, there’s a separate part in the legacy website of FreedomPop where we have to disable auto-charge.

I am not sure how a company can auto-charge you for something that you can’t use. And why was the auto-charge executed almost 4.5 years later.

Anyway, PayPal couldn’t dispute the transaction but they did disable further charges from FreedomPop.

Bottom line - Both service and customer service suck at FreedomPop. Their website is not easy to navigate and tricks you to sign up for service.

If you are going to cancel service:

1) Make sure your account is inactive.

2) Disable auto-charge on FreedomPop’s website.

3) Disable auto-charge in PayPal (if you used PayPal for payment).

OMG -- FreedomPop -- stay away - far away!

You cant get hold of live person -- and if you can - like the sales dept -- they just transfer you to automated support.

WAY too easy to go over the "free" 200 meg data - and when you do (and u easily will) - bam! - $20 "credit up" charge on your credit card.

and every month at least a couple charge fees to keep your account active.

so -- I want to find out if I'm gonna get a refund for canceling service; and from the website (or by phone if you call in, ie. the stupid automated system) -- both says to put in a ticket.

but to put in a ticket you have to a premium support fee of $6 a month -- forget that!!!

so YOU CANT put in a ticket!!

Pay $6 for a question of whether I will get any kind of refund ??!! -- again forget that!!!

I ended up canceling out of complete frustration.

Then found their "terms and service agreement" -- it basically says "no refunds" - so now im out another $28 from canceling 2 devices.

worse piece of crap internet hotspot service company I've ever had.

Excellent customer service, outstanding quality. Would recommend.

This has been a waste of time. Too many problems. Billing issues and they're just generally unreliable. Too much of a headache

Basing my review on free service only. Free service is great for my spare cell phone, but calling someone can be a patchy experience. But free is free.

When I tried freedompop a couple of years ago, I had a poor experience. Since then, I've heard that the quality improved. I'm glad I came back to FreedomPop.

Freedompop is an OK service but free is really limited. You're restricted to 200mb now instead of 500mb, but if you invite a lot of friends and add rollover, then you can get over a GB for just a few dollars. Sucks they discontinued their unlimited plan