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FreedomPop Reviews in 2021

FreedomPop customer service ratings

Freedompop
Average Customer Rating7 User Reviews
User Rating Distribution
5 Stars2
4 Stars1
3 Stars1
2 Stars0
1 Star3
Plans starting at:$17/mo
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 7 FreedomPop user reviews

Auto charge you even if your account is inactive

I signed up for the one month prepaid plan in Nov 2016. I canceled the service after 2 weeks as the service was terrible. Their website said inactive.

Now in Jun 2021, I got charged $4. I am told that although my account is inactive, I didn’t cancel the auto-charge. Apparently, there’s a separate part in the legacy website of FreedomPop where we have to disable auto-charge.

I am not sure how a company can auto-charge you for something that you can’t use. And why was the auto-charge executed almost 4.5 years later.

Anyway, PayPal couldn’t dispute the transaction but they did disable further charges from FreedomPop.

Bottom line - Both service and customer service suck at FreedomPop. Their website is not easy to navigate and tricks you to sign up for service.

If you are going to cancel service:

1) Make sure your account is inactive.

2) Disable auto-charge on FreedomPop’s website.

3) Disable auto-charge in PayPal (if you used PayPal for payment).

everything

OMG -- FreedomPop -- stay away - far away!

You cant get hold of live person -- and if you can - like the sales dept -- they just transfer you to automated support.

WAY too easy to go over the "free" 200 meg data - and when you do (and u easily will) - bam! - $20 "credit up" charge on your credit card.

and every month at least a couple charge fees to keep your account active.

so -- I want to find out if I'm gonna get a refund for canceling service; and from the website (or by phone if you call in, ie. the stupid automated system) -- both says to put in a ticket.

but to put in a ticket you have to a premium support fee of $6 a month -- forget that!!!

so YOU CANT put in a ticket!!

Pay $6 for a question of whether I will get any kind of refund ??!! -- again forget that!!!

I ended up canceling out of complete frustration.

Then found their "terms and service agreement" -- it basically says "no refunds" - so now im out another $28 from canceling 2 devices.

worse piece of crap internet hotspot service company I've ever had.

Customer Service

Excellent customer service, outstanding quality. Would recommend.

Unreliability

This has been a waste of time. Too many problems. Billing issues and they're just generally unreliable. Too much of a headache

Pricing (Free!)

Basing my review on free service only. Free service is great for my spare cell phone, but calling someone can be a patchy experience. But free is free.

Great Quality

When I tried freedompop a couple of years ago, I had a poor experience. Since then, I've heard that the quality improved. I'm glad I came back to FreedomPop.

Pricing

Freedompop is an OK service but free is really limited. You're restricted to 200mb now instead of 500mb, but if you invite a lot of friends and add rollover, then you can get over a GB for just a few dollars. Sucks they discontinued their unlimited plan

Freedompop pros and cons

Pros

  • Free plan with limited talk, text, and data plus Wi-Fi talk/text

  • Great pricing for light users

  • Earn free data by completing partner offers

Cons

  • Manual disabling required to avoid overage charges

  • Call quality on free plan can be iffy

  • Paid plan pricing only good if purchasing 3 months or more at a time

Freedompop cell phone plans

PlanNetworkMinutesTextsDataPrice
1GB DataAT&TUnltdUnltd1GB$17
4GB DataAT&TUnltdUnltd4GB$25
10GB DataAT&TUnltdUnltd10GB$35
Unlimited DataAT&TUnltdUnltdUnltd$55

AT&T vs Freedompop Plan Comparison

Keep your AT&T phone, number & coverage: Save $600 per year

CarrierNetwork Coverage4G LTE DataPriceAnnual Cost
AT&TAT&T 4G LTEUnltd*$75/mo$900/yr
FreedompopAT&T 4G LTE4GB$25/mo$300/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$50/mo$600/yr

Freedompop Specs

Network:AT&T
Technology:GSM
3G Bands:WiFi
4G LTE Bands:800, 1900, 2500Mhz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:Yes
Credit Check:No
5G:No
Prepaid:Yes
Taxes/fees included:No
VoLTE:Yes
WiFi Calling:Yes
Visual Voicemail:Yes
Multi-line Discounts:No
Multi-month Discounts:Yes
International Roaming:No

Freedompop FAQs

What is Freedompop?

Freedompop is an MVNO that offers cheap prepaid cell phone plans.

Is Freedompop any good?

If you're looking for cheap cell phone service without compromising coverage, Freedompop will help you cut your phone bill significantly.

What cell towers does Freedompop use?

Freedompop operates on the nationwide AT&T 4G LTE & 5G network.

How much does Freedompop cost?

Freedompop offers a range of cheap cell phone plans starting at $17 per month.

Freedompop Info

Founded:2011
Headquarters:1100 Glendon Ave #700, Los Angeles, CA 90024-3511
Employees:51-200
Customer Service:(888) 743-8107
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