FreeUP Mobile Customer Reviews

Read customer reviews about FreeUP Mobile

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FreeUP Mobile Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star11 User Reviews

User Rating Distribution

5 Stars5
4 Stars1
3 Stars1
2 Stars0
1 Star4
0 Stars0
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1 Star2 Star3 Star4 Star5 StarRecommendedrelTIVELY INEXPENSIVE Rewards program

Without notification, they removed the coupon clipping rewards program as of Aug. 1,2019.

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1 Star2 Star3 Star4 Star5 StarRecommendedIt's free!Nothing

I got the 250 talk or text free plan. Works fine. Can't complain about free!

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1 Star2 Star3 Star4 Star5 StarRecommendedIt's freeRenewing the free plan manually every month.

The service works like any other AT&T MVNO that is not an Apple partner (no iPhone MMS). Setup was easy, and data speeds are fine. I got one of the original free plans that includes 100mb of data, so I plan to keep it alive. If you forget to manually renew your free plan, you can call customer service and they will reset it for you.

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1 Star2 Star3 Star4 Star5 StarRecommendedFantastic! and totally freenothing

Yes data is severely limited on th totally free plan, but what do you expect? Call quality is great, I always get my texts and Customer Service reps are exceedingly nice and helpful. All-in all I am very impressed. My unlocked Samsung Galaxy works with their sim and I will be ordering a second sim to put a second unlocked Samsung on it. I am more than pleased with Free-Up.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedAbsolutely the worst!Everything, but especially their tech support.

It's just been a nightmare since I switched over. I was with them just a few hours, and I already had had such a horrible experience that I wanted to cancel them on the spot.

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1 Star2 Star3 Star4 Star5 StarRecommendedNever pay too much for cell phone coverage again.Building up rewards can be time consuming

Free Up has already saved us $650 over the course of 10 months after switching from AT&T. We used to have the most basic AT&T 1GB shared data between two phones, paying $95/month. Now we each have 1GB and are paying a maximum of $40/month before applying reward discounts. I don't drop calls, text messages go through, and the service has been just as good as AT&T, but at a fraction of the price.

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1 Star2 Star3 Star4 Star5 StarRecommendednever had any problems with servicenothing

easy to use

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1 Star2 Star3 Star4 Star5 StarNot RecommendedAbsolutely nothing.Everything. It's completely unreliable.

I wouldn't recommend switching to FreeUp Mobile to ANYONE. You will certainly regret it, as I did. More than 99% of the time, my phone couldn't make or receive calls or text messages. When I attempted to switch to another carrier, I was without a phone for several hours because FreeUp Mobile chose NOT TO RESPOND TO THE PORT REQUEST from the other carrier. I have never seen such an atrocity in workmanship, reliability and customer service in my life.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedEasy to set upThe Free Plan is totally useless.

The Free Plan may sound attractive. However, it simply would not work. You will end up receiving tons of spam calls and spam texts. That will eat up your 500 text messages easily.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNoneCompatibility Issues

FreeUp customer service keep suggesting the same solutions even if they don't work and the service isn't compatible with every unlocked GSM phone. It doesn't work with my Note 4! Don't recommend.

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1 Star2 Star3 Star4 Star5 StarRecommendedFantastic Rewards AppNone

Setup's easy and activation is fast. The rewards app is also great! You can use it when waiting for an appointment and the rewards will net you more credits for your phone bill.

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FreeUP Mobile Network Specs & Info

FreeUP Mobile Network Specs

Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

FreeUP Mobile Company Info

Headquarters:23 Corporate Drive, Suite 15, Newport Beach, CA 92660
Customer Service:(888) 316-0686

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