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Gen Mobile Reviews & Ratings

Gen Mobile customer ratings in 2021

Gen Mobile
Average Customer Rating20 User Reviews
User Rating Distribution
5 Stars11
4 Stars4
3 Stars3
2 Stars1
1 Star1
Plans starting at:$9/mo*
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Read 20 Gen Mobile user reviews

Great plans, better customer service

Got a great plan with no issues. Customer service is very prompt and helpful. Recommended Gen Mobile to my friends.

Getting what you pay for

No strings attached service that's really affordable. Great for those on a budget.

No issues with service.

I'm having no issues with Gen Mobile. Overall a very good service.

Poor service

Used Gen Mobile for about a year and everything was going smoothly until a couple of months ago. Data no longer came in, but the customer service team was helpful fixing the issue. Unfortunately, it happened again a couple weeks ago. No longer will be using the service.

Sometimes don't get SMS...

The service when it works works well. Sometimes I don't get texts or pictures on my phone though. Wish that would be fixed.

Good price

Good price all around

Worth the price.

Great customer service and great service. Transfer process is really easy. Worth every penny.

Best Service

The signal in my area is so much better compared to other companies. Very pleased with the service.

Coverage isn't the best

The overall coverage could be improved. Sometimes my calls aren't clear enough. Still, the price is really good and can't really be beat.

Service is meh.

Data strength is unreliable. It takes a long while to receive texts.

Helpful and kind customer support

Sometimes Gen Mobile made mistakes but they're always quick to correct them. One time I got a bad phone from them but they sent a new one quickly.

Works as advertised!

Service is great, customer service team is fantastic, even calling me after I bought a plan and making sure the process has gone smoothly. Highly recommended.

Fantastic service!

This is a great service for my child! Affordable, great customer service. However, the transfer and renewal process could have been a bit better.

Really good choice for kids!

Got Gen Mobile for my daughter, and so far she's been really happy with it. She can use social media and watch videos with the data we purchased. Definitely considering using the service myself.

Customer service is amazing.

Have talked to all the reps and they are awesome, except for Bryan, he sucks.

I was waiting for a resolution from corporate, and they took more than 72 hours to reply.

Customer service team

I spoke with Hugo, he was awesome, same as Bianca and Haylin, Bryan sucks.

I've enjoyed the experience and like the prices.

Purchased the LG large size smartphone for my mom along with the month to month unlimited calling plan. Basically cost me $79 for phone and first month. I called in to activate. Only small hiccup was I was on the call for about 1/2 hour sorting it out but to be fair their customer service guy was very patient with me. If you want something cheap but good these guys are perfect for you.

Great Value

gen mobile's a great value but not a lot of phone choices. no iphone x!


Great company and super cheap

Fair Prices

So far so good. Been with Gen Mobile for a month, and they have been fair with pricing and service

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Gen Mobile Network Specs

Bring Your Phone:Yes
Keep Your Number:Yes
Credit Check:No
Taxes/fees included:No
WiFi Calling:Yes
Visual Voicemail:Yes
Multi-line Discounts:No
Multi-month Discounts:Yes
International Roaming:No

Gen Mobile Company Info

Headquarters:2627 Manhattan Beach Blvd., Suite 210, Redondo Beach, California 90278
Customer Service:(833) 528-1380
Support:Email Support
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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