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Gen Mobile Reviews

Gen Mobile user ratings in 2020

Gen Mobile
Average Customer Rating6 User Reviews
User Rating Distribution
5 Stars4
4 Stars1
3 Stars1
2 Stars0
1 Star0
0 Stars0
Plans starting at:$10/mo
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Gen Mobile User Reviews

RecommendedCustomer service is amazing.Corporate response time.

Have talked to all the reps and they are awesome, except for Bryan, he sucks.

I was waiting for a resolution from corporate, and they took more than 72 hours to reply.

RecommendedCustomer service teamCorporate team

I spoke with Hugo, he was awesome, same as Bianca and Haylin, Bryan sucks.

RecommendedI've enjoyed the experience and like the prices.Need more phones.

Purchased the LG large size smartphone for my mom along with the month to month unlimited calling plan. Basically cost me $79 for phone and first month. I called in to activate. Only small hiccup was I was on the call for about 1/2 hour sorting it out but to be fair their customer service guy was very patient with me. If you want something cheap but good these guys are perfect for you.

RecommendedGreat ValueFew Options

gen mobile's a great value but not a lot of phone choices. no iphone x!

RecommendedCheapNone

Great company and super cheap

RecommendedFair PricesNone

So far so good. Been with Gen Mobile for a month, and they have been fair with pricing and service

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Gen Mobile FAQs

How do I switch to Gen Mobile?

Switching to Gen Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Gen Mobile. You can keep your old number. All you need to do is order a Gen Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Gen Mobile have network coverage in my area?

Gen Mobile is powered by Sprint, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to Sprint directly.

Can I keep my phone number when I switch to Gen Mobile?

Yes! It's easy to port your existing phone number to Gen Mobile during the activation process.

Can I bring my phone to Gen Mobile?

Yes! Most unlocked smartphones that have a SIM card slot will work with Gen Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Gen Mobile?

You can check your devices compatibility on the Gen Mobile website before you signup.

Is there a contract or credit check with Gen Mobile?

No. Gen Mobile works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Gen Mobile offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Gen Mobile plan and only pay for the data you actually use.

Does Gen Mobile offer family plans?

Gen Mobile plans are already extremely low-cost, so they do not offer further discounts for families.

How does Gen Mobile billing work?

Gen Mobile plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Gen Mobile allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Gen Mobile plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Gen Mobile allow tethering?

Yes, Gen Mobile allows tethering but it may depend on the plan you select, so you will need to check on the Gen Mobile website.

Does Gen Mobile offer international calling?

Yes, Gen Mobile includes calls to international countries, more information can be found on the Gen Mobile website before you sign up.

Does Gen Mobile have a refund policy?

Gen Mobile offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Gen Mobile website.

Who should switch to Gen Mobile?

Gen Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

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Gen Mobile Network Specs

Network:Sprint
Technology:CDMA
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Gen Mobile Company Info

Founded:2018
Headquarters:2627 Manhattan Beach Blvd., Suite 210, Redondo Beach, California 90278
Employees:11-50
Customer Service:(833) 528-1380
Support:Email Support
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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