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Gen Mobile Reviews in 2021

Gen Mobile customer service ratings

Gen Mobile
Average Customer Rating20 User Reviews
User Rating Distribution
5 Stars11
4 Stars4
3 Stars3
2 Stars1
1 Star1
Plans starting at:$10/mo*
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Read 20 Gen Mobile user reviews

Helpful and kind customer support

Sometimes Gen Mobile made mistakes but they're always quick to correct them. One time I got a bad phone from them but they sent a new one quickly.

Works as advertised!

Service is great, customer service team is fantastic, even calling me after I bought a plan and making sure the process has gone smoothly. Highly recommended.

Fantastic service!

This is a great service for my child! Affordable, great customer service. However, the transfer and renewal process could have been a bit better.

Really good choice for kids!

Got Gen Mobile for my daughter, and so far she's been really happy with it. She can use social media and watch videos with the data we purchased. Definitely considering using the service myself.

Customer service is amazing.

Have talked to all the reps and they are awesome, except for Bryan, he sucks.

I was waiting for a resolution from corporate, and they took more than 72 hours to reply.

Customer service team

I spoke with Hugo, he was awesome, same as Bianca and Haylin, Bryan sucks.

I've enjoyed the experience and like the prices.

Purchased the LG large size smartphone for my mom along with the month to month unlimited calling plan. Basically cost me $79 for phone and first month. I called in to activate. Only small hiccup was I was on the call for about 1/2 hour sorting it out but to be fair their customer service guy was very patient with me. If you want something cheap but good these guys are perfect for you.

Great Value

gen mobile's a great value but not a lot of phone choices. no iphone x!


Great company and super cheap

Fair Prices

So far so good. Been with Gen Mobile for a month, and they have been fair with pricing and service

Best carrier user ratings
RankCarrierNetwork(s)Avg. rating
1stReach MobileVerizon4.5
2ndGen MobileT-Mobile4.2
3rdUS MobileVerizon & T-Mobile4.1
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8thh2o WirelessAT&T3.4
9thGood2Go MobileAT&T & T-Mobile3.4
10thMint MobileT-Mobile3.2