User Rating Distribution
Trying to get in touch with customer service is impossible. You'll be put into a que citing the reason is because their products are so good that they're busy handling new customers.
Never had any problems with Great Call. Customer service response was quick
I love Great Call! I've had mine for 3 years and have had no problems. I can use my phone for 3 days without charging it. Maybe longer, I just do it every 3 days.
I've been with Great Call for 3+ years. I havent had to use customer service often but the reps were excellent when I needed them. My phone is long lasting. Conveniently fits in purse or pocket.
I've had my device for over 1 year now and ive been very satisfied with the product and the service. I usually use it at least twice a month. (I have MS, fall out of my wheelchair, or get it stuck in the yard.) The Five Star rep answers immediately. He or she gets the right 911 people. The rep stays on the line with me until the 911 people arrive.