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h2o Wireless Reviews

h2o Wireless user reviews & ratings

h2o Wireless User Reviews

Not RecommendedNoneCustomer service

There's virtually no customer support at h2o wireless. There only seems to be bots there. I talked to 2 agents to help me solve my connectivity issues but they couldn't help me outside of offering the most basic, obvious solutions like "did you restart your phone?" A very frustrating experience.

Not RecommendedCheapInflexible

H20 wireless treats its customers like they're scum! You get what you pay for when you go with them! They're cheap but they are very inflexible. I couldn't change my plan after it was up unless I agreed to eat the autopay charge they billed me earlier this morning! I shouldn't be paying for that especially when I called on the day of my renewal to change my plan!

RecommendedExcellent serviceSometimes data and signal issues

Excellent service from H20 Wireless. I've been with them for a few years and they've been good to me. Sometimes I have connection and data issues but that is like any other provider.

Not RecommendedInexpensiveHotspot, reception, customer service

It's inexpensive when it comes to its plans but I do get some problems like I can't use hotspot with my iPhone. I also have issues with reception in my neighborhood.Customer service leaves much to be desired.

Not RecommendedNoneCustomer support

I'm extremely disappointed in H2O's customer service. It takes forever to reach someone and even then I get misinformation when speaking to both agents and their supervisors. These people need more training!

Not RecommendedI had the severe misfortune...Rude and Condescending

I had the severe misfortune to have to call into customer support this morning. After being yelled at, condescended to, disrespected, and hung up on (at least 8 times). I was placed on hold for more than an hour by one associate before they hung up on me. After calling back another 14 times, and spending another 40 minutes on hold, being hung up on; calling back and getting placed on hold again... After 2.5 hours of this horrific experience from their "customer service" team, I was FINALLY able to speak to a manager in the billing department.

This is all after I spent money on the SIM card, spent money on the service, only to find out that the SIM card was invalid. I had cancelled the service and was promised that I would not be charged. Then I was charged, and my already poor experience with H2O Wireless got oh so unimaginably worse.

RecommendedCustomer service, networkNeeds better value

H2O has been great to me. I wish the plans included more data for the prices they're charging but you can refill your data at any time. Network is AT&T so I've been having good call and text connections whereever I went.

Not RecommendedNoneCustomer service

H2o wireless rips off its customers! I was supposed to get 50% off the 1st month but they didn't honor the deal. Worst customer service ever. Don't bother wasting your money on them, you'll only regret it.

Recommendedvery low cost w/o taxes - even lower if auto payyou cannot use the service for wifi hotspot

I've used H20 for about 5 years and have had no problem at all. Their service reps were very quick and helpful when I switched from pay-as-you-go to monthly pre-paid

Not RecommendedLow cost plansAbsolutely terrible billing and customer service

H2O has pretty good coverage since they piggyback off of AT&T network. But their billing is absolutely horrible. I got double charged in my first month but was refused a refund because their mistake had to be reported within 48 hours. I'm shocked by such a strict policy, especially when it's their own mistake. In addition, their auto-recharge feature does not function correctly, and I kept getting my service cancelled at the end of the month. Never had such bad service from a wireless carrier in my life.

RecommendedAffordableRural Area Coverage

If you don't want a phone thats locked to one of the major carriers you should definetely consider getting an unlocked phone and picking up an H20 SIM. It's perfect for international calling and the pricing is really affordable. Only problem is that it doesn't cover rural areas well

RecommendedGreat CoverageNone

H2O is a great carrier to grab as it works on AT&T's signals and gives great coverage in most areas. It was very easy to set up and the low prices made it well worth the money for me. When you're on a budget, Why pay extra for coverage?

RecommendedGreat SignalNone

I got coverage in my area, Great signal and low price. I have no complaints about it. Picked up from my local best buy because i was tired of using phone cards.

RecommendedEasy to SetupNone

Quick and easy to set up. It only took me about 20 minute or so to get my unlocked Galaxy phone up and running. I would recommend h2o to anybody who want's more control of their phone.

h2o Wireless FAQs

How do I switch to h2o Wireless?

Switching to h2o Wireless is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to h2o Wireless. You can keep your old number. All you need to do is order a h2o Wireless SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does h2o Wireless have network coverage in my area?

h2o Wireless is powered by AT&T, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to AT&T directly.

Can I keep my phone number when I switch to h2o Wireless?

Yes! It's easy to port your existing phone number to h2o Wireless during the activation process.

Can I bring my phone to h2o Wireless?

Yes! Most unlocked smartphones that have a SIM card slot will work with h2o Wireless. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with h2o Wireless?

You can check your devices compatibility on the h2o Wireless website before you signup.

Is there a contract or credit check with h2o Wireless?

No. h2o Wireless works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does h2o Wireless offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized h2o Wireless plan and only pay for the data you actually use.

Does h2o Wireless offer family plans?

h2o Wireless plans are already extremely low-cost, so they do not offer further discounts for families.

How does h2o Wireless billing work?

h2o Wireless plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. h2o Wireless allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my h2o Wireless plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does h2o Wireless allow tethering?

Yes, h2o Wireless allows tethering but it may depend on the plan you select, so you will need to check on the h2o Wireless website.

Does h2o Wireless offer international calling?

Yes, h2o Wireless includes calls to international countries, more information can be found on the h2o Wireless website before you sign up.

Does h2o Wireless have a refund policy?

h2o Wireless offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the h2o Wireless website.

Who should switch to h2o Wireless?

h2o Wireless are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

h2o Wireless Network Specs

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Network:AT&T
Technology:GSM
3G Bands:850, 1700/2100, 1900MHz
4G LTE Bands:700, 850, 1700/2100, 1900MHz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

h2o Wireless Company Info

Founded:2005
Headquarters:2200 Fletcher Avenue, 6th Floor, Fort Lee, NJ 07024
Employees:201 - 500
Customer Service:(800) 643-4926
Support:Email Support
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
The Best Prices on the Best NetworksAll low-cost carriers are powered by the major US networks
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