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H2O Wireless Reviews in 2022

H2O Wireless customer service reviews

h2o Wireless
Average Customer Rating46 User Reviews
User Rating Distribution
5 Stars17
4 Stars7
3 Stars7
2 Stars7
1 Star8
Plans starting at:$15/mo*
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 46 user reviews

14 years with them and enough is enough!

I know that after 14 years and dumping them this month, I have earned enough street cred for this review.

My dealings with them starting in 2018 have gone from difficult to impossible. For example: you cannot obtain your real account number without a multi-layer request and confirmation ending in a text message to your mobile number. Another example, they maintain no records of anything EXCEPT if you have made a payment transaction on one of their monthly plans. If you have a Minute Plan, they have no records. And, there are no records whatsoever of incoming or outgoing calls. I have an email from the CEO, from three years ago, stating they don't have to keep records for consumers. And, if I wanted records, I can file a lawsuit. Hold times for what passes as customer service varies from waiting 20 minutes on the phone, on average, to over an hour. Wait times on chat are longer. And, they are completely clueless for the most part - if you can understand their mostly broken English. Cancelling your account and moving ANYPLACE else, or never buying their services is the best we consumers can do to send a message. There are plenty of providers now with faster speeds and equal or lower monthly costs - especially on a 12 months advance purchase.

lost money could not reach them by phone, email

I got cheated out of money. I prepaid the first month of $10. The chip they send did not fit my iPhone 6. I did call once and I had to send the chip back at $4+ mailing cost. The new chip did not fit and I even took it to a wireless store to try. They said on the one phone call someone would be back to my the next day. They did not. I had to change my debt card and get a new one, they tried to bill the next month on the old card ! never contacted me aginscam.

Service, inexpensive

Can't complain about the service. Good for a prepaid service. Been using this company for a couple years now.

Unknown issues

Worked fine until it stopped working. Don't know what's wrong with it.

Easy to use, great value

This is the best value I've ever gotten for a cell phone plan. Was easy to install and use.

Customer service

Been with H2O for over 3 years now and while they have their ups and downs (service sometimes fails) they're largely a good company. Customer service is helpful and polite.

Cheaper, more data

Changed from AT&T to H2O just because it's much cheaper. And I get more data. And I can use the same phone that I got at AT&T. Good service.

Calling

Get dropped calls. Whenever I do contact my clients, my clients can never hear me. Tried to get a hold of customer service, but even unable to reach them. Sending and receiving texts work but calling is important to me too.

None

You'll waste money if you go with H2O!

MMS doesn't work

Unfortunately, MMS doesn't work if you're using an iPhone. Please fix this H2O!

H2O Wireless review

Pros

  • 4G LTE coverage

  • International talk and text

  • Affordable plans

Cons

  • Speeds may be slowed

  • Customer support

H2O Wireless is an MVNO (Mobile Virtual Network Operator), which means that they are a cell phone carrier that is powered by the national AT&T network. H2O Wireless offers a variety of cheap prepaid plans to suit most needs.

Powered by the AT&T network, they provide access to the same network you're used to, but at half the price.

How does H2O Wireless work?

H2O Wireless is a low cost carrier that offers cheap prepaid cell phone plans to suit almost all your needs.

They are powered by the AT&T network and are able to offer cheap cell phone plans as they don't have the same cost as the big wireless companies.

H2O Wireless plans & prices

H2O Wireless 2GB data plan

H2O Wireless SIM Card - H2O Wireless 2GB data planH2O Wireless SIM Card - H2O Wireless 2GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
2 GB
Price
$15/mo** 25% Off for 3 Months
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H2O Wireless 2GB data includes unlimited mins, unlimited texts and 2GB data for only $15 per month. H2O Wireless prepaid phone plans offer wireless coverage on the AT&T 4G LTE and 5G network.

H2O Wireless 6GB data plan

H2O Wireless SIM Card - H2O Wireless 6GB data planH2O Wireless SIM Card - H2O Wireless 6GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
6 GB
Price
$22.50/mo** 25% Off for 3 Months
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H2O Wireless 6GB data includes unlimited mins, unlimited texts and 6GB data for only $22.50 per month. H2O Wireless prepaid phone plans offer wireless coverage on the AT&T 4G LTE and 5G network.

H2O Wireless 15GB data plan

H2O Wireless SIM Card - H2O Wireless 15GB data planH2O Wireless SIM Card - H2O Wireless 15GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
15 GB
Price
$30/mo** 25% Off for 3 Months
Powered by:

H2O Wireless 15GB data includes unlimited mins, unlimited texts and 15GB data for only $30 per month. H2O Wireless prepaid phone plans offer wireless coverage on the AT&T 4G LTE and 5G network.

H2O Wireless unlimited data plan

H2O Wireless SIM Card - H2O Wireless unlimited data planH2O Wireless SIM Card - H2O Wireless unlimited data plan
Minutes
Unlimited
Texts
Unlimited
Data
Unlimited
Price
$37.50/mo** 25% Off for 3 Months
Powered by:

H2O Wireless unlimited data includes unlimited mins, unlimited texts and unlimited data for only $37.50 per month. H2O Wireless prepaid phone plans offer wireless coverage on the AT&T 4G LTE and 5G network.

AT&T vs H2O Wireless Plan Comparison

Keep your AT&T phone, number & coverage: Save $562 per year

CarrierNetwork Coverage4G/5G DataPriceAnnual Cost
AT&TAT&T 4G & 5GUnltd*$75/mo$900/yr
H2O WirelessAT&T 4G & 5G6GB$30/mo$338/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$45/mo$562/yr

What network does H2O Wireless use?

H2O Wireless is powered by AT&T 4G LTE network. Because AT&T offer customers 5G where available, it's something H2O Wireless customers can enjoy too.

Network coverage ratings

NETWORKROOTMETRICSOPENSIGNALOOKLA
Verizon network959.874%
AT&T network939.580%
T-Mobile network878879%

Sources: RootMetrics, OpenSignal, and Ookla.

H2O Wireless features

NetworkAT&T
Data Speed5G & 4G LTE
3G NetworkGSM
Mobile Hotspot
Bring Your Phone
Keep Your Number
Credit Check
Customer Service24/7
Money Back Guarantee
5G
PrepaidNo - prepaid
Taxes/fees included
VoLTE
WiFi Calling
Visual Voicemail
Multi-line Discounts
Multi-month Discounts
International Calls
International Roaming

H2O Wireless phone deals

PhoneStorageNetworkConditionPrice

Is H2O Wireless good?

Yes, H2O Wireless has consistently better customer service than Verizon, AT&T and T-Mobile.

CARRIERTRUSTPILOT USER RATING
H2O Wireless2
T-Mobile1.5
Verizon1.9
AT&T1.2

H2O Wireless FAQs

How much does H2O Wireless cost?

H2O Wireless phone plans start at only $20/mo.

Where can I buy H2O Wireless?

You can buy a H2O Wireless SIM card or H2O Wireless cell phone via their website.

Does H2O Wireless have 5G?

No, H2O Wireless is powered by the national AT&T 4G LTE wireless network.

H2O Wireless info

Founded2005
Headquarters2200 Fletcher Avenue, 6th Floor, Fort Lee, NJ 07024
Employees201 - 500
Customer service(800) 643-4926
Find Cheap Cell Phone Plans in Your Area
Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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