Hello Mobile phone service in 2021
Pros
- Very affordable rates
- Unlimited talk and text
- Good plan selection
- Unlimited data plan option
- 24/7 chat support
Cons
- Newer carrier with unproven reputation
- Some details unclear, like mobile hotspot use
Hello Mobile is a Mobile Virtual Network Operator, MVNO for short. Powered by T-Mobile, they're able to offer the same service at a fraction of the price.
In fact, switching to an alternative carrier like Hello Mobile could save you $600 per line, per year.
Want to find out if this is the right carrier for you? Read on.
Hello Mobile plans & pricing
| Plan | Network | Data | Price |
|---|---|---|---|
| 500MB Data | T-Mobile | 0.5GB | $5 |
| 2GB Data | T-Mobile | 2GB | $14 |
| 4GB Data | T-Mobile | 4GB | $15 |
| 5GB Data | T-Mobile | 5GB | $20 |
| Unlimited Data | T-Mobile | Unltd | $25 |
From super basic to unlimited everything, Hello Mobile have a great range of plans. Select the plan type, then easily add more lines if you're switching more than one over to this carrier.
Apart from their super-basic plan, all others come with unlimited talk and text as standard. You can use your minutes to call 70 countries within the US. Mobile hotspot is available as an add-on and unfortunately WiFi calling is not supported by this carrier.
Savings comparison
T-Mobile vs Hello Mobile Plan Comparison
Keep your T-Mobile phone, number & coverage: Save $540 per year
| Carrier | Network Coverage | 4G LTE Data | Price | Annual Cost |
|---|---|---|---|---|
| T-Mobile | T-Mobile 4G LTE | Unltd* | $70/mo | $840/yr |
| Hello Mobile | T-Mobile 4G LTE | Unltd | $25/mo | $300/yr |
| *Don't waste money on unlimited data - Avg. data usage is only 3-5GB | Savings | $45/mo | $540/yr | |
Hello Mobile benefits
- Same quality coverage: powered by T-Mobile, Hello Mobile provides you with the same quality coverage you can rely on.
- Lower prices: a low cost carrier plan typically costs between $10-$45 a month. With a traditional cell phone plan it's more like $80 a month.
- Simple switching process: you'll be up and running with your new plan within a few days. You can even keep your phone number.
- Customize your plan: flexibility is key, most plans come with unlimited talk and text. You can choose the data to suit your needs and adjust your plan as often as you like.
- No commitment: there are no contracts with alternative carriers. You can switch at any time to find a better deal if your needs change.
- Buy online: choose and buy your plan quickly and easily online.
Hello Mobile coverage
With Hello Mobile, your coverage is powered by T-Mobile's network. So you can rely on the same coast-to-coast coverage. Take a look at our Hello Mobile coverage map to check how it will work for you.
What networks does Hello Mobile use?
Hello Mobile piggybacks on the T-Mobile network, so it can serve you great coverage at a much better price.
Network coverage ratings
| NETWORK | ROOTMETRICS | OPENSIGNAL | OOKLA |
|---|---|---|---|
| Verizon network | 95 | 9.8 | 74% |
| AT&T network | 93 | 9.5 | 80% |
| T-Mobile network | 87 | 88 | 79% |
Sources: RootMetrics, OpenSignal, and Ookla.
Hello Mobile data speeds
Hello Mobile is on the T-Mobile network, meaning if your device is compatible and you're in an area served by 5G, your data allowance will run at this speed. The rest of the time, you'll enjoy 4G LTE.
Some carriers slow your service down when data runs out, Hello Mobile don't. When your data runs out, your device won't work to get online. Their unlimited data plan however will give you unlimited high-speed data. To keep you from burning through your data, Hello Mobile also provide hotspots around the US for you to use.
Hello Mobile data plans
Their most basic plan comes with a small amount of data, then there's a series of set-data options and an unlimited plan for you to choose from.
Keep in mind that most of us are only using around 5GB of data a month. Before opting to pay a premium, use our data calculator. You can save more money with a set-data plan.
Hello Mobile features
5G coverage
Because Hello Mobile is powered by T-Mobile, customers get to enjoy the largest 5G network in the US.
International calling
All of Hello Mobile's plans come with free international calling to 70 countries, and for the countries not included you can get an add-on.
Family plans
You can manage up to five lines from one account with Hello Mobile. The more lines you add, the more you save.
VoLTE access
Enjoy clearer, more natural-sounding conversations and a generally smoother experience on your cell phone with Voice over LTE technology.
Hello Mobile phone deals
Hello Mobile mainly stock a range of cheaper devices for the budget minded. For more recent releases you'll need to purchase the device elsewhere, then bring it with you to a Hello Mobile plan.
Compare iPhone prices
| Phone | AT&T | Verizon | T-Mobile | Unlocked | iPhone 11 | $349 | $349 | $499 | $349 | iPhone 11 Pro | $649 | $799 | $799 | $649 | iPhone 11 Pro Max | $749 | $899 | $899 | $749 | iPhone 12 | $579 | $579 | $749 | $579 | iPhone 12 Mini | $479 | $479 | $479 | $529 | iPhone 12 Pro | $749 | $749 | $749 | $749 | iPhone 12 Pro Max | $949 | $1,149 | $849 | $849 | iPhone SE | $149 | $149 | $149 | $149 | iPhone XR | - | $499 | $499 | $499 |
|---|
Hello Mobile customer service
This comparison table shows how Hello Mobile user ratings compare to the big guys. As you can see, they outrank all the major networks.
| CARRIER | TRUSTPILOT USER RATING |
|---|---|
| Hello Mobile | 4.4 |
| T-Mobile | 1.5 |
| Verizon | 1.3 |
| AT&T | 1.2 |
Hello Mobile is a much cheaper option to the big guys, but cheap doesn't mean sacrificing customer care. If you run into any hitches or hurdles there's a well-stocked resource center on their website.
Need to talk to a human? Email them, or go through Facebook Messenger where they reply in moments. Or, you can give them a call.
Hello Mobile customer support number: 1 (888) 95-HELLO
How do Hello Mobile plans compare?
| Carrier | Network | Data | Price |
|---|---|---|---|
| Tello | T-Mobile | 1GB | $5** Half Price for 3 Months |
| Reach Mobile | Verizon | 3GB | $15** $15 Off for 3 Months |
| Pure Talk | AT&T | 4GB | $18.75** 25% Off for 3 Months |
| Mint Mobile | T-Mobile | 10GB | $20** $60 for 3 Months Service |
| Twigby | Verizon | 0GB | $6.50** 50% Off for 6 Months |
Switching to Hello Mobile
Switching to Hello Mobile is easy. Let's break it down into three simple steps.
- Choose a plan with Hello Mobile. Find a plan that will suit your cell phone usage.
- Prepare to make the switch. Make sure old bills are paid and your phone is unlocked if you're bringing it with you.
- Set up your new plan. Keep your current carrier account open till your number has ported. Once you're sure your new plan is running, cancel the old one. Decided to go for a new cell phone? It should come ready to go. If you're bringing your own phone, you'll need to follow the instructions that come with your new Hello Mobile SIM card. That'll come in the post.
Hello Mobile FAQs
What network does Hello Mobile use?
Hello Mobile is has migrated over to the T-Mobile network following the Sprint and T-Mobile merger in 2020.
Who owns Hello Mobile?
Previously known as Q Link Mobile, Hello Mobile is an independent MVNO that operates on the Sprint/T-Mobile network.
Is Hello Mobile really unlimited?
Hello Mobile does offer an unlimited talk, text, and data plan. However, data speeds can be slowed depending on the coverage in your area.
Does Hello Mobile have Wi-Fi calling?
No, at the time of writing this is not something Hello Mobile support.
Recap
If you're looking for a cheaper alternative to T-Mobile, this low cost carrier could be the one for you. Hello Mobile are so sure you'll love it they offer a 100% satisfaction guarantee. This means you get money back if you change your mind within the first 7 days.
On the lookout for a family plan or a plan covering you for international calls? This carrier would make a great fit. An added perk, your Hello Mobile phone will connect to over 10 million Wi-Fi locations nationwide with their app. So you can keep data usage in check.
It's worth mentioning that some features aren't supported, such as WiFi calling, or come with an add on, like mobile hotspot. If that's a dealbreaker, we've still got you covered. Check out some of the other great T-Mobile MVNOs out there.
