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Hello Mobile Reviews in 2022

Hello Mobile customer service reviews

Hello Mobile
Average Customer Rating311 User Reviews
User Rating Distribution
5 Stars23
4 Stars7
3 Stars7
2 Stars14
1 Star260
Plans starting at:$10/mo
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 311 user reviews

Very bad tech and customer support

Getting issues on international texting. Never resolved since 11 months. Very bad tech support. Don't waste your time with Hello Mobile customer support.

Scam. Couldn't use service and wouldn't give me refund

Yeah they're cheap for a reason. When I tried to activate my service it wouldn't allow me to call or text even after following all the instructions. So I contact the customer service and they can't help me. Just said they don't know why it won't activate and can't do anything for me. After a couple days I call to just cancel the plan and get a refund bc I never even used the service. Apparently during the setup process I used 2 MB of data (wasn't able to actually load anything) and bc of that I couldn't get any kind of refund. Not even partial. Don't fall for the scam. I'll stick with straight talk.

There customer service is non existent

You guys really need to have refund policies for customers who were wronged by your service even if it's credited to the account. I like the price and you have descent cell service, but customer service is non-existent and needs work at actually helping customers, instead of saying or typing the same message over and over until I end the conversation.

Good price and works as it's supposed to.

No issue with transferring old number. All automated as long as you have the correct info and your phone is unlocked. Coverage is good. Haven't tried exceeding data yet.

Not happy.

No matter what I did, I couldn't get my phone number ported to Hello Mobile. So I chatted on-line with a rep. After giving him all the info required (twice) he said, "Unfortunately, company policy prohibits me from discussing secure account information with a 3rd party. This policy is meant to protect the privacy of all Hello Mobile customers. Thank you for understanding. Please have the account holder contact our Customer Support Team Toll-Free at 1 (888) 95-HELLO." I asked to chat with a manager but he said that he could not transfer me to a manager and to call the phone number. It's true that the number was being transferred from my son's account but the phone is mine and the Hello Mobile account was mine. So I called the number and told the rep I wanted a refund. After checking the account he said I used 2 minutes so no refund would be issued on either of the 2 lines I purchased since they were on the same account. I used 2 minutes trying to get the number ported and to test the phone. So I had him cancel both phones. Then I called my credit card company and they issued me a full refund.

great signal and valuable

Hello Mobile is great for people with low need of data, or for people who are switching to a lower-screen time lifestyle. Signal is excellent; I never had problems with phone calls. Best of all is that international calls are counted as domestic calls.

They throttle Data to unusable speeds

The service sucks

Huge savings

I switched 4 phones. I had no issues. $70 for 4 phones unlimited no extra charges. Probably are not as good in customer service but I'd rather save a couple hundred a month. Tmobile network.

BAD BAD

bad service, bad customer service never awnser or take over 45 minutes and never return you money i cancel before 25day bad service never work

Absolutely the worst company I have ever deal with

Worst service possible. Data speed very slow.

Very slow data. Complete waste of money. You will change to another carrier within days.

Hello Mobile review

Pros

  • Very affordable rates

  • Unlimited talk and text

  • Good plan selection

  • Unlimited data plan option

  • 24/7 chat support

Cons

  • Newer carrier with unproven reputation

  • No WiFi calling options

  • Hotspot only available as an add-on

Hello Mobile is an MVNO (Mobile Virtual Network Operator), which means that they are a cell phone carrier that is powered by the national T-Mobile network. Hello Mobile offers a variety of cheap prepaid plans to suit most needs.

Powered by the T-Mobile network, they provide access to the same network you're used to, but at half the price.

How does Hello Mobile work?

Hello Mobile is a low cost carrier that offers cheap prepaid cell phone plans to suit almost all your needs.

They are powered by the T-Mobile network and are able to offer cheap cell phone plans as they don't have the same cost as the big wireless companies.

Hello Mobile plans & prices

Hello Mobile 1GB data plan

Hello Mobile SIM Card - Hello Mobile 1GB data planHello Mobile SIM Card - Hello Mobile 1GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
1 GB
Price
$10/mo
Powered by:

Hello Mobile 1GB data includes unlimited mins, unlimited texts and 1GB data for only $10 per month. Hello Mobile prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Hello Mobile 4GB data plan

Hello Mobile SIM Card - Hello Mobile 4GB data planHello Mobile SIM Card - Hello Mobile 4GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
4 GB
Price
$15/mo
Powered by:

Hello Mobile 4GB data includes unlimited mins, unlimited texts and 4GB data for only $15 per month. Hello Mobile prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Hello Mobile 5GB data plan

Hello Mobile SIM Card - Hello Mobile 5GB data planHello Mobile SIM Card - Hello Mobile 5GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
5 GB
Price
$20/mo
Powered by:

Hello Mobile 5GB data includes unlimited mins, unlimited texts and 5GB data for only $20 per month. Hello Mobile prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Hello Mobile unlimited data plan

Hello Mobile SIM Card - Hello Mobile unlimited data planHello Mobile SIM Card - Hello Mobile unlimited data plan
Minutes
Unlimited
Texts
Unlimited
Data
Unlimited
Price
$25/mo
Powered by:

Hello Mobile unlimited data includes unlimited mins, unlimited texts and unlimited data for only $25 per month. Hello Mobile prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

T-Mobile vs Hello Mobile Plan Comparison

Keep your T-Mobile phone, number & coverage: Save $660 per year

CarrierNetwork Coverage4G/5G DataPriceAnnual Cost
T-MobileT-Mobile 4G & 5GUnltd*$70/mo$840/yr
Hello MobileT-Mobile 4G & 5G4GB$15/mo$180/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$55/mo$660/yr

What network does Hello Mobile use?

Hello Mobile is powered by T-Mobile 4G LTE network. Because T-Mobile offer customers 5G where available, it's something Hello Mobile customers can enjoy too.

Network coverage ratings

NETWORKROOTMETRICSOPENSIGNALOOKLA
Verizon network959.874%
AT&T network939.580%
T-Mobile network878879%

Sources: RootMetrics, OpenSignal, and Ookla.

Hello Mobile features

NetworkT-Mobile
Data Speed5G & 4G LTE
3G NetworkGSM
Mobile Hotspot
Bring Your Phone
Keep Your Number
Credit Check
Customer Service24/7
Money Back Guarantee
5G
PrepaidNo - prepaid
Taxes/fees included
VoLTE
WiFi Calling
Visual Voicemail
Multi-line Discounts
Multi-month Discounts
International Calls
International Roaming

Hello Mobile phone deals

PhoneStorageNetworkConditionPrice

Is Hello Mobile good?

Yes, Hello Mobile has consistently better customer service than Verizon, AT&T and T-Mobile.

CARRIERTRUSTPILOT USER RATING
Hello Mobile3.2
T-Mobile1.5
Verizon1.9
AT&T1.2

Hello Mobile FAQs

How much does Hello Mobile cost?

Hello Mobile phone plans start at only $10/mo.

Where can I buy Hello Mobile?

You can buy a Hello Mobile SIM card or Hello Mobile cell phone via their website.

Does Hello Mobile have 5G?

No, Hello Mobile is powered by the national T-Mobile 4G LTE wireless network.

Hello Mobile info

Founded2019
Headquarters499 E Sheridan St #400, Dania Beach, FL 33004
Employees201 - 500
Customer service(888) 95-HELLO
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