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Hello Mobile Reviews in 2021

Hello Mobile customer service ratings

Hello Mobile
Average Customer Rating 300 User Reviews
User Rating Distribution
5 Stars 21
4 Stars 6
3 Stars 7
2 Stars 14
1 Star 252
Plans starting at: $10/mo
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 300 Hello Mobile user reviews

hello mobile is the worst

i had paid for the unlimited plan for $25. and my service stopped on the 3rd week. it came back on after 1 week, but i had lost a week of service. when i called them about it, they had me go through some robotic rituals. they had me read them the long sim, and imei numbers. you know how long those are. anyway, after hours on the phone with tech support, they offered me no help, and that was it. needless to say, i am going to switch services. their speeds are also quite slow. if you watch videos, it will come out like it was 2g. they say 4g, but i dont feel the speeds. although their service also does have intl calling, it does NOT allow international texting. i wouldnt recomend them to anyone

Do not even think about going to Hello Mobile!!!!

Do not even think about going to Hello Mobile!!!! Absolutely the worst company I have ever deal with. Customer service is a real joke. They are asking the same stupid question again and again. It is so annoying. Also, the same story all agents will tell you; like we have maintenance or tower outage please call back in 72 hours. Never think about switching to this company! Last month I had a problem with data and this month, it is more than 10 days since my internet not working again. They promised to fix it but no response again. So stupid

Cheap plan with no support

I had two lines, and both phone can make local and international call without any problem. Starting from Sep 1, 2021 international call is no longer work. When I called, it's give the message " you have insufficient fund to make this call". Try to contact customer service, no luck. I used live chat with them, they just asked me to gone thru my information, reset the phone, setup APN. Try to explain to them that I try both phone and still got the same message. They still go to their protocol which is copy and paste many information to me. Finally they told me to wait 72 hours since they said the tower in my area is down. I told them I am not in my area, it did not work either. They still tell me to wait 72 hours. Same protocol. Luckily I have them as a backup phone. Will cancel soon.

Poor connection

Poor connection after replace with new SIM

Non stop roaming

My phone is non stop in roaming mode, I was contact with Hello, they was not resolve my problem, I will change provider, I will not pay for something what I can't use.

No problem before the new SIM were sent out.

Before the new SIM cards, I could get on average 150 Mbps and didn't have any issues with the cell service. However, afterward, I couldn't get more than 1 Mbps. After hours with customer service and tech support, no solution was found.

They charge the line without activation.

I have ordered a SIM. They initially said it will be reached by 5 days. And they started the billing for the new line. After 1 month they could not able to send the SIM. When I asked to revert the bill for which they have not shipped the SIM then they said they don't have any refund policy. Even if they could not able to send the SIM it is OK as I have paid the bill.. So interesting and an innovative way to make the money. So take your steps carefully.

Terrible customer service

I became a new customer in June. It took me almost a month to port the number because of the poor, non-sense customer support they have. After my ported number was working, my service started getting worse, like if I was being throttled down on my unlimited plan. 5 calls to customer service, 5! And on each one, a different story. First it was my local cell tower, then my sim card and my favorite...I needed a new phone! (I have the latest Samsung Note). I cancelled my service. For real, use ANY other company but not Hello Mobile. It feels like they run their business out of a garage!

havent received sim card after 2 weeks

i wouldn't even want their service anymore after reading the reviews. i trusted them cause they gave me the option to pay thru amazon. im dumb for not doing a bit more research. will be asking for refund immediately or taking it to my bank. how is this sham service still running?

One of the worst mobile service your get in USA

I ordered the sims on Jun 24 2021 using my credit card information , I have not received the sim cards even after a month and they started charging on my credite card. Please note I have not received the sim cards and that means I have not activated their mobile services. They do not have any SLA's defined for anything lieterally. Now I am not able to delete my payment information and close the account.

When I called the customer service and explanied the situation they are saying you will be charged as your sim shipping labels are created. I asked them to cancel the payment and cancel the account. They do not have any information handy with them and no one is sure how many business days it will take to get my credit back.

Hello Mobile pros and cons

Pros

  • Very affordable rates

  • Unlimited talk and text

  • Good plan selection

  • Unlimited data plan option

  • 24/7 chat support

Cons

  • Newer carrier with unproven reputation

  • No WiFi calling options

  • Hotspot only available as an add-on

Hello Mobile cell phone plans

Plan

Network

Minutes

Texts

Data

Price

1GB Data

T-Mobile

Unltd

Unltd

1GB

$10

4GB Data

T-Mobile

Unltd

Unltd

4GB

$15

5GB Data

T-Mobile

Unltd

Unltd

5GB

$20

Unlimited Data

T-Mobile

Unltd

Unltd

Unltd

$25

T-Mobile vs Hello Mobile Plan Comparison

Keep your T-Mobile phone, number & coverage: Save $660 per year

Carrier

Network Coverage

4G LTE Data

Price

Annual Cost

T-Mobile

T-Mobile 4G LTE

Unltd*

$70/mo

$840/yr

Hello Mobile

T-Mobile 4G LTE

4GB

$15/mo

$180/yr

*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$55/mo$660/yr

Hello Mobile Specs

Network:

Sprint

Technology:

CDMA

3G Bands:

WiFi

Bring Your Phone:

Yes

Keep Your Number:

Yes

Contract:

Yes

Credit Check:

No

5G:

No

Prepaid:

Yes

Taxes/fees included:

Yes

VoLTE:

Yes

WiFi Calling:

Yes

Visual Voicemail:

No

Multi-line Discounts:

Yes

Multi-month Discounts:

No

International Roaming:

Yes

Hello Mobile FAQs

What is Hello Mobile?

Hello Mobile is an MVNO that offers cheap prepaid cell phone plans.

Is any good?

If you're looking for cheap cell phone service without compromising coverage, Hello Mobile will help you cut your phone bill significantly.

What cell towers does Hello Mobile use?

Hello Mobile operates on the nationwide T-Mobile 4G LTE & 5G network.

How much does Hello Mobile cost?

Hello Mobile offers a range of cheap cell phone plans starting at $10 per month.

Hello Mobile Info

Founded:

2019

Headquarters:

499 E Sheridan St #400, Dania Beach, FL 33004

Employees:

201 - 500

Customer Service:

(888) 95-HELLO

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Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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