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I purchased a phone back in may of this year, went home added minutes. Complete all updates sim cards showed to be locked. Call customer service had to wait 7 days for a PUK# then customer service told me I had a New number. Got feed up put the phone in my desk. It stayed there for 2 months. My mother in law birthday was coming up she's 70 and all alone. Thinking that this would be a nice gift. So I start working on this on a Friday. And my Monday the care support team got the phone up and running. And I got my mother in law texting now. And she has discovered Pinterest. So I'm giving them a 5 stars. And I must say completing this task was done though email and text. :)
Kroger Wireless draws people in with cheap phones and cheap service. Ever hear "you get what you pay for"?. This is the sadest excuse of a company I've seen. Not only are the phones a piece of junk, you'll lose service 3/4 of the time!
Don't even try to call customer service because their as helpful as a blind traffic conductor. If you think I'm being too harsh, than go ahead and buy a phone and service from them and see for yourself.
Kroger Wireless is one of the worst scams I've seen in about a decade. Shame on Kroger.
I bought a ZTE Blade Force phone at the Kroger on Studemont St,Houston Tx. on
May 29th 2020.
The Customer Service lady acted irritated that I was buying a phone.
I also bought an Unlimited Data Plan.
Worst mistake I ever made but seemed like a great store where I'd been a customer for 2 years.
First off when the phone was taken out of the box I noticed a damaged corner.
I pointed this out to the agent.She glanced up and snapped,"All sales final on phones."
That conversation continued,but suffice it to say she wasn't budging.
Talked to a Asst Manager the next day about the damaged phone and difficulty activating the data.
She was a bit rude and unwilling to assist me.
Coming back later the head manager refused to talk to me citing Corporate Office orders not to exchange or refund due to Covid-19.
This after a Customer Service agent at krogerwireless told me during a phone call to take it back to the store.
In summary it took 2 weeks to activate the data plan.
The phone never worked properly and quit working altogether on June 27th.
Just a wasted and very troublesome app.$100.
Losing the money from my wallet would have been preferable.
The lesson is you don't buy your baloney at T-Mobile,and
don't buy your phones at Kroger.
Their favorite solution is factory reset and they don't keep notes in your account to go back and see where the issues are they don't even try to fix your issues they really don't know how
Poor customer care in providing useful answers
Worst service ever
You keep erasing my review Your company is the worst cellphone company ever!!!!
Value right from the start. Quality service at your fingertips. Phone is great, and so is the network.
Every month when my payment is due they turn off my phone at 7:17 pm they have ripped me off for 5 hours of service every month. I went today to switch my phone to Cricket these no good pieces of crap at Kroger Wireless would not unlock the Sim card so I could switch companies it's my phone I paid for it but they told me they wouldn't let me take it to another company!! I had to buy a new phone!! You can't hold people hostage!! I pray they go out of business!! And they haven't heard the last from me!!
Every since Kroger Wireless took over my service is turned off at 7:17 pm On my due date I have made plenty of complaints about this and was assured it wouldn't happen again so I waited to pay this month and sure enough at 7:17pm my service was turned off!! You have stolen 5 hours of service since you took over!! I never had that problem with I Wireless!! I have been a customer for over 4 years but I'm done!!
Happy with Kroger Wireless. I shop at Kroger, so whenever I need to credit my account, I can just purchase a card when I get my groceries.
Listing 1 - 11 of 11 User Reviews
Switching to Kroger Wireless is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Kroger Wireless. You can keep your old number. All you need to do is order a Kroger Wireless SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.
Yes! It's easy to port your existing phone number to Kroger Wireless during the activation process.
Yes! Most unlocked smartphones that have a SIM card slot will work with Kroger Wireless. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.
You can check your devices compatibility on the Kroger Wireless website before you signup.
No. Kroger Wireless works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.
Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Kroger Wireless plan and only pay for the data you actually use.
Kroger Wireless plans are already extremely low-cost, so they do not offer further discounts for families.
Kroger Wireless plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Kroger Wireless allows AutoPay to ensure you automatically renew your plan every 30 days.
Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.
Yes, Kroger Wireless allows tethering but it may depend on the plan you select, so you will need to check on the Kroger Wireless website.
Yes, Kroger Wireless includes calls to international countries, more information can be found on the Kroger Wireless website before you sign up.
Kroger Wireless offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Kroger Wireless website.
Kroger Wireless are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.
|3G Bands:||800 MHz, 1900 MHz|
|4G LTE Bands:||1900 MHz, 850 MHz, 2500 MHz||Bring Your Phone:||Yes|
|Keep Your Number:||Yes|
|Contract:||No - prepaid|