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Kroger Wireless Reviews

Kroger Wireless user ratings in 2020

Kroger Wireless
Average Customer Rating13 User Reviews
User Rating Distribution
5 Stars4
4 Stars0
3 Stars0
2 Stars0
1 Star9
0 Stars0
Plans starting at:$25/mo
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Kroger Wireless User Reviews

Not RecommendedI get free minutes for Kroger purchasesNo customer service

I bought a Samsung A20 off their website, but the phone cannot be activated because it isn't compatible with their network. Called and they said the issue would be resolved in 24 hours. 3 days later and nothing. I called again and they said they had no record of my call. Still waiting and still no phone activation.

Not RecommendedPiece of shit (worst phone I've ever had, period.It's a colossal piece of fuckin' excrement.

It doesn't but perhaps 20% of the time even load chrome, and when it does, it takes ten minutes to do whatever other phone takes 4 seconds (no hyperbole). It's such a piece of garbage that I find myself wanting to snap it every hour of the day. I fuckin' hate Kroger now for ripping me the Fuck off when I could have gotten a better phone for less money. Go figure, Fuck them like royally!

Recommendedcare support team (tech) these guys are AWESOMECustomer Service Dept. does need to step it up .

I purchased a phone back in may of this year, went home added minutes. Complete all updates sim cards showed to be locked. Call customer service had to wait 7 days for a PUK# then customer service told me I had a New number. Got feed up put the phone in my desk. It stayed there for 2 months. My mother in law birthday was coming up she's 70 and all alone. Thinking that this would be a nice gift. So I start working on this on a Friday. And my Monday the care support team got the phone up and running. And I got my mother in law texting now. And she has discovered Pinterest. So I'm giving them a 5 stars. And I must say completing this task was done though email and text. :)

Not RecommendedAbsolutely NothingEverything Is Wrong

Kroger Wireless draws people in with cheap phones and cheap service. Ever hear "you get what you pay for"?. This is the sadest excuse of a company I've seen. Not only are the phones a piece of junk, you'll lose service 3/4 of the time!

Don't even try to call customer service because their as helpful as a blind traffic conductor. If you think I'm being too harsh, than go ahead and buy a phone and service from them and see for yourself.

Kroger Wireless is one of the worst scams I've seen in about a decade. Shame on Kroger.

Not Recommended It doesn't have a monopoly on phone service It's in business as a clip joint

I bought a ZTE Blade Force phone at the Kroger on Studemont St,Houston Tx. on

May 29th 2020.

The Customer Service lady acted irritated that I was buying a phone.

I also bought an Unlimited Data Plan.

Worst mistake I ever made but seemed like a great store where I'd been a customer for 2 years.

First off when the phone was taken out of the box I noticed a damaged corner.

I pointed this out to the agent.She glanced up and snapped,"All sales final on phones."

That conversation continued,but suffice it to say she wasn't budging.

Talked to a Asst Manager the next day about the damaged phone and difficulty activating the data.

She was a bit rude and unwilling to assist me.

Coming back later the head manager refused to talk to me citing Corporate Office orders not to exchange or refund due to Covid-19.

This after a Customer Service agent at krogerwireless told me during a phone call to take it back to the store.

In summary it took 2 weeks to activate the data plan.

The phone never worked properly and quit working altogether on June 27th.

Just a wasted and very troublesome app.$100.

Losing the money from my wallet would have been preferable.

The lesson is you don't buy your baloney at T-Mobile,and

don't buy your phones at Kroger.

Not RecommendedNot a damn thingTheir whole operation

Their favorite solution is factory reset and they don't keep notes in your account to go back and see where the issues are they don't even try to fix your issues they really don't know how

Not RecommendedNothingCant get straight answers to technical, uasage ?

Poor customer care in providing useful answers

RecommendedKroger wireless sucks! Bad serviceEverything

Worst service ever

Not RecommendedI'm no longer a customerKroger Wireless

You keep erasing my review Your company is the worst cellphone company ever!!!!

RecommendedConvince, easy, and fast.None

Value right from the start. Quality service at your fingertips. Phone is great, and so is the network.

Not RecommendedI'm no longer a customer!!Everything!!

Every month when my payment is due they turn off my phone at 7:17 pm they have ripped me off for 5 hours of service every month. I went today to switch my phone to Cricket these no good pieces of crap at Kroger Wireless would not unlock the Sim card so I could switch companies it's my phone I paid for it but they told me they wouldn't let me take it to another company!! I had to buy a new phone!! You can't hold people hostage!! I pray they go out of business!! And they haven't heard the last from me!!

Not RecommendedI will no longer be a customerOn my due date they turn my phone off at 7:17 pm !

Every since Kroger Wireless took over my service is turned off at 7:17 pm On my due date I have made plenty of complaints about this and was assured it wouldn't happen again so I waited to pay this month and sure enough at 7:17pm my service was turned off!! You have stolen 5 hours of service since you took over!! I never had that problem with I Wireless!! I have been a customer for over 4 years but I'm done!!

RecommendedGreat coverage/ConvenienceNone

Happy with Kroger Wireless. I shop at Kroger, so whenever I need to credit my account, I can just purchase a card when I get my groceries.

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Kroger Wireless FAQs

How do I switch to Kroger Wireless?

Switching to Kroger Wireless is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Kroger Wireless. You can keep your old number. All you need to do is order a Kroger Wireless SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Kroger Wireless have network coverage in my area?

Kroger Wireless is powered by Sprint, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to Sprint directly.

Can I keep my phone number when I switch to Kroger Wireless?

Yes! It's easy to port your existing phone number to Kroger Wireless during the activation process.

Can I bring my phone to Kroger Wireless?

Yes! Most unlocked smartphones that have a SIM card slot will work with Kroger Wireless. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Kroger Wireless?

You can check your devices compatibility on the Kroger Wireless website before you signup.

Is there a contract or credit check with Kroger Wireless?

No. Kroger Wireless works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Kroger Wireless offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Kroger Wireless plan and only pay for the data you actually use.

Does Kroger Wireless offer family plans?

Kroger Wireless plans are already extremely low-cost, so they do not offer further discounts for families.

How does Kroger Wireless billing work?

Kroger Wireless plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Kroger Wireless allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Kroger Wireless plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Kroger Wireless allow tethering?

Yes, Kroger Wireless allows tethering but it may depend on the plan you select, so you will need to check on the Kroger Wireless website.

Does Kroger Wireless offer international calling?

Yes, Kroger Wireless includes calls to international countries, more information can be found on the Kroger Wireless website before you sign up.

Does Kroger Wireless have a refund policy?

Kroger Wireless offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Kroger Wireless website.

Who should switch to Kroger Wireless?

Kroger Wireless are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

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Kroger Wireless Network Specs

3G Bands:800 MHz, 1900 MHz
4G LTE Bands:1900 MHz, 850 MHz, 2500 MHz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Kroger Wireless Company Info

Founded:2005 (as i-wireless)
Headquarters:1 Levee Way Suite 3104. Newport KY 41071
Customer Service:(866) 434-7796
Support:Email Support
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
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