Metro by T-Mobile Customer Reviews

Always throttling your speeds towards the end of the month to were you have to keep restarting your phones to get a bit better speeds. Tonight's test (download kbps speed 0. Upload kbps speed 0. latency 715.) Horrible useless internet. 2 nd test after restarting the phone download kbps speed 715. Upload kbps speed 5. Latency 118. Better but still not 4LTE. 2 bars. I have towers all around our home and business. It's T-Mobile Metros game

Ruby is the best representative I had to deal with since I moved to Florida a year ago. She was very patient and help me to understand all my enquires. I got a modem too and she sets it up. Walk me through all the steps to ensure that I understand what to do when I get home. She went above and beyond today to ensure that I was satisfied 100%.

If you go to Metro at Lehigh Town Centre, Homestead Road you better ask for her by name.

Thank you for all you do, Ruby.

I bought a phone from Metro but when I got home and tried to charge it the phone would not charge. So I took it back and they could not get it to charge either. They would only call the insurance company for me and thats it. They said all sales are final.So now it won't have a phone for a week after just buying one from Metro byT-mobile.

The sales person Eva was great, I told her what I was looking for and she set me up with a great phone quick. Love my new phone

I love Metro By T-Mobile I had left metro and went to Xfinity for about 5 months big mistake I just came back to Metro on 4/8/22 I had been with Metro for about 3 or 4 years before I left, I will not be leaving ever again

It does use t-mobile network, but the unlimited data is strictly limited by throttling to the extremely slow 3G uplink speed after 35 GB. I might go back to t-mobile because even with the $30 discount from the Affordable Connectivity Program, I can't stand the slow speed.

I switched to Metro by T-Mobile back in July 2021. They sold me on a plan that apparently does not exist. I was told that my plan included 4 lines for $30 a month each and each line had access to Google 1, Amazon Prime and 15 gigs of high speed hotspot, for a total of $120 a month. Then they sold me on their "monthly autopay discount" of $5 per line, making my monthly bill $100! So heck yeah! I signed up for that as well. **Nobody ever mentioned it was only available on select plans** I have called every month because I receive 2 text messages, one stating my amount due before the autopay discount is $120 and one saying "thank you for your payment of $120." Where is the discount for auto pay? I have spoken to some really amazing customer service reps and a couple managers, however nobody has fixed the problem.. (Today March 8th 2022) I spoke with a CSR, her manager and his manager as well. She was friendly and transferred me as soon as she realized she couldn't fix it. Her manager was also polite as he explained that Metro by T-Mobile has misled me this entire time. His manager also took my call and was equally friendly. I'll give it to 'em, their Customer service has been friendly even when I am not so friendly. However, they have all lied to me, or the 2 I spoke to today are lying to me.. Either way, I'll be switching my service back to my previous carrier. I do not appreciate the employees of Metro by T-Mobile misrepresenting their services. Get it together over there guys! Let the authorized dealers know the specifics so they can properly represent your company or educate the Customer services management know. Either way, they have conflicting information..

My phone is suspended even tho I paid five days ago and the money was taken from my account I spoke to three supervisors and nobody was able to come up with a solution and I still don’t have a phone , and if you live in lakemary or Sanford or Altamonte or Daytona or debary don’t expect any cell reception

Sales rep got angry. Refused to help me because I was asking "stupid" questions. Rep was unrelentless in degrading me

Bad internet. Always offering promotional deals to get new customers but nothing for people who have been their customers for years. I'm switching. New company will give me a deal.