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Metro by T-Mobile Reviews in 2021

Metro by T-Mobile customer service ratings

Metro by T-Mobile
Average Customer Rating19 User Reviews
User Rating Distribution
5 Stars3
4 Stars2
3 Stars0
2 Stars1
1 Star13
Plans starting at:$30/mo
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 19 Metro by T-Mobile user reviews

Bad customer service

I brought my phone for about a month and a half ago and they told me it's going to be $50 for unlimited plan and by the second month I see I have to pay $90 I went to the store they told me call the customer service I called the customer service they told me go to the store I go to the store they told me call the customer service I did it like five six times and nobody helped me In mean while I'm paying $90 a month because no one can help me

They made mistakes you pay the price

Plain and simple had Metro for 6 years never had a problem with the insurance what some expensive phones all of a sudden I had no insurance and they can't give me any answers

Dishonest company

Switched from Boost Mobile. Metro DID NOT apply their advertised promotion for Boost Customers switching to Metro. Charged me over $60.00 for first month's service instead of the $25.00 per month for the next 24 months. I went to several stores. The first two never even heard of this promotion. I get home and can't sustain a data connection. After 10 days of this, I called to cancel my account but couldn't because of the 2 week policy by Metro that new plans have to wait two weeks before they can be changed. Very BAD experience.


Metro pcs had just gotten reliable with dependable coverage and signal and of course affordable,than the Day T mobile took over ,metro pcs coverage,internet speed and overall service became the slowest worse cellphone service I've ever had.hands down.

TMobile ruined a good thing

I was so happy with my MetroPCS service, never had any issues. That is until TMobile took over. It's been a nightmare ever since. I can hardly even text half the time (the main reason I use a phone) or send photos. The service went massively downhill. I've tried adjusting my phone and doing anything I can to improve my experience but nothing has worked. It's absolutely frustrating and ridiculous that in 2021 I would feel like I'm living in the early 2000s. Because I had TMobile back then and it certainly seems like nothing has improved since then! Sad!

it is bad service

very slow speed and sold me a phone that updated two days later and was slow too.

Worst company ever

They are a con artist do r give you the $100 gift cards they promise you it’s a scam

Since T-mo stepped in they throttle me to death!

6 yrs prior to Tmo getting Metro I never had 1 issue. My LTE speeds were consistent at 65-95mbps DL & 25-30mbps UP. I always had LTE. Since Tmo I now have 5-10 mbps DL & 3-4mbps up & no data at all much of the time! I'm forced to toggle airplane mode to reset my radios and force Tmo to activate my LTE. Tmo ruined a great carrier! Metro was always better than Tmo. Now Tmo made them same. I'm leaving in 2 weeks.

Breach of warranty

January 6, 2021

URGENT MESSAGE TO METRO BY T-MOBILE: I was sold a LG Stylo4 phone in Vero Beach that is a fire hazard and suffers from numerous other defects. Within the warranty period, I called both Metro PCS and LG to inform them that it is a fire hazard, is overheating, the battery is expanding and pushing the back cover off, not charging properly, arbitrarily changing the system language from English to Russian and Spanish, and does not respond to many touch commands. After nine phone calls and seven emails, your sales staff in Vero Beach and your corporate office in Port St. Lucie refuses to help me. Before I alert the media, file a class action suit, and file a criminal complaint with the FTC for deceptive sales practices, breach of warranty, and knowingly selling defective phones, I'd like to talk to a Metro PCS corporate manager for a mutually agreeable solution.

Most sincerely, Alan W.

Customer Support

I knew I wouldn't have signal where I live, but I have wifi at my home. I've never had a bad experience in stores, and the people have always been super friendly. They have free phones all the time, and it's never a hassle to get support whether it be through the phone or in store.

Metro by T-Mobile pros and cons


  • Good value for heavier users

  • Taxes and fees included in upfront pricing

  • Amazon Prime membership included in unlimited plan

  • Family plan option

  • Retail stores available nationwide


  • Plans not as flexible as some MVNOs

  • No option to sign up online

Metro by T-Mobile cell phone plans

2GB DataT-MobileUnltdUnltd2GB$30
10GB DataT-MobileUnltdUnltd10GB$40
Unlimited DataT-MobileUnltdUnltdUnltd$50

T-Mobile vs Metro by T-Mobile Plan Comparison

Keep your T-Mobile phone, number & coverage: Save $360 per year

CarrierNetwork Coverage4G LTE DataPriceAnnual Cost
T-MobileT-Mobile 4G LTEUnltd*$70/mo$840/yr
Metro by T-MobileT-Mobile 4G LTE10GB$40/mo$480/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$30/mo$360/yr

Metro by T-Mobile Specs

3G Bands:800, 1900Mhz
4G LTE Bands:700 MHz
Bring Your Phone:Yes
Keep Your Number:Yes
Credit Check:No
Taxes/fees included:Yes
WiFi Calling:Yes
Visual Voicemail:Yes
Multi-line Discounts:Yes
Multi-month Discounts:No
International Roaming:No

Metro by T-Mobile FAQs

What is Metro by T-Mobile?

Metro by T-Mobile is an MVNO that offers cheap prepaid cell phone plans.

Is Metro by T-Mobile any good?

If you're looking for cheap cell phone service without compromising coverage, Metro by T-Mobile will help you cut your phone bill significantly.

What cell towers does Metro by T-Mobile use?

Metro by T-Mobile operates on the nationwide T-Mobile 4G LTE & 5G network.

How much does Metro by T-Mobile cost?

Metro by T-Mobile offers a range of cheap cell phone plans starting at $30 per month.

Metro by T-Mobile Info

Headquarters:2250 Lakeside Blvd Richardson, TX 75082
Customer Service:(888) 863-8768
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