Metro by T-Mobile reviews: Read 55 customer service ratings

They are a con artist do r give you the $100 gift cards they promise you it’s a scam

6 yrs prior to Tmo getting Metro I never had 1 issue. My LTE speeds were consistent at 65-95mbps DL & 25-30mbps UP. I always had LTE. Since Tmo I now have 5-10 mbps DL & 3-4mbps up & no data at all much of the time! I'm forced to toggle airplane mode to reset my radios and force Tmo to activate my LTE. Tmo ruined a great carrier! Metro was always better than Tmo. Now Tmo made them same. I'm leaving in 2 weeks.

January 6, 2021 URGENT MESSAGE TO METRO BY T-MOBILE: I was sold a LG Stylo4 phone in Vero Beach that is a fire hazard and suffers from numerous other defects. Within the warranty period, I called both Metro PCS and LG to inform them that it is a fire hazard, is overheating, the battery is expanding and pushing the back cover off, not charging properly, arbitrarily changing the system language from English to Russian and Spanish, and does not respond to many touch commands. After nine phone call…s and seven emails, your sales staff in Vero Beach and your corporate office in Port St. Lucie refuses to help me. Before I alert the media, file a class action suit, and file a criminal complaint with the FTC for deceptive sales practices, breach of warranty, and knowingly selling defective phones, I'd like to talk to a Metro PCS corporate manager for a mutually agreeable solution. Most sincerely, Alan W.Show more

I knew I wouldn't have signal where I live, but I have wifi at my home. I've never had a bad experience in stores, and the people have always been super friendly. They have free phones all the time, and it's never a hassle to get support whether it be through the phone or in store.

This is the worst company you can choose. They have a new policy where you have to pay $20 for changing your microchip to a new phone, even if the new phone is unlocked. Seems their new policies are for overcharging their service.

I was loyal to MetroPCS for 12 years. They rise my account without any explanation and when i tried to find out everybody gave me a different explanation and treat me horrible ,at the end they told me that I have to pay more than they send me in my original payment and they are going to cut my account for 7.20 dollars. I was a client f them all that time and they never value me for discounts and now they rise my account without explanation and everybody gave me a different explanation. They don&…#039;t value me as a loyal client. I don't value them either.Show more

I've been trying to get hold of metro for 2 days to find out why my data isn't working. The customer service automated line literally hung up on me. Finally reached a rep, his first suggestion was to switch to a new plan that was $40 higher. Then he told me to go to a local store (we have 2 in town). They both closed 45 minutes early, apparently. Instead of paying my bill next month I'm going to rent a billboard to earn everyone to stay away from Metro by T-Mobile. And icing on …the cake...got home from wasted trip to their stores to find a promotional offer in my mail. From T Mobile. Trying to steal their own customers?Show more

I have been a loyal Metro Pcs customer since 2013. I decided to buy my Husband a new phone for Father's day. I went on Metro's website and purchased a $150 phone, screen protector, and case totaling $200. I received a confirmation email with an order number. It said if I ordered the phone before 3pm I would get the phone the next day. If i ordered after 3pm, i would get the phone the following day. It said i should expect a email once the phone has been shipped. 6/16 no email. 6/17 I d…ecide to call Metro. The representative told me to respond to the email I received. I told her that I could not respond. She put me on a brief hold and when she came back she said your phone will be delivered via ups by 3pm tomorrow. I said great. 6/18 no delivery. 6/19. I call metro and speak to another representative. He basically calls me a liar because there is no way that the previous rep could give me the ups information . I asked for the Previous customer service reps name and ID number. He was very reluctant to give to me. He gave me her Id number only. He told me the only thing I could do was WRITE to Metro and explain my situation. In the meantime my phone may or may not come. I was obviously upset and asked to speak to a manager. He put me on hold. Got back on the phone and said "hello mam" I said yes.. He then hung up on me. No we did not get disconnected. This is a huge company and this is how I get treated! I have no one to contact but scripted customer service reps. The $200 was taking out of my account but I have to WRITE to a major company in 2020 to get my phone or money back is unacceptable!Show more

This is a great phone. packed with many features but the camera is pretty poor.

The battery is shorter on the G7 compared to the 6. Pretty disappointed.

I've been with MetroPCS for about 4 months and have had several interactions with Customer Service. They have been very good and I would give 5 stars but too often my phone doesn't ring when calls come in at home and I don't know about them unless they leave voice mail. I'm near the Gulf of Mexico and maybe it's simply a coverage problem. It's enough to send me to another carrier, though.

MetroPCS is A-OK with me! Even though other people walk around with these expensive iphones I still have my cheap little LG Leopn LTE that I got from Metro for around $50 about a year ago and it holding up just fine, functions great, and is more durable than those high-priced ones

i've been a completely loyal customer to MetroPCS for at least 10 years.

i've been a faithful Metro pcs user for over a year since early march last year. I signed on because of one of their many promotions on cell phones, and their phone plan prices. where else can i get unlimited talk text and data for as little as $40 and a cellphone that has instant saving, and rebate offers?

After 2 phones in four months and finding the identical cellphones $30 cheaper i'm going to find a new provider !