Metro by T-Mobile Reviews

I've been trying to get hold of metro for 2 days to find out why my data isn't working. The customer service automated line literally hung up on me. Finally reached a rep, his first suggestion was to switch to a new plan that was $40 higher. Then he told me to go to a local store (we have 2 in town). They both closed 45 minutes early, apparently. Instead of paying my bill next month I'm going to rent a billboard to earn everyone to stay away from Metro by T-Mobile. And icing on the cake...got home from wasted trip to their stores to find a promotional offer in my mail. From T Mobile. Trying to steal their own customers?

I have been a loyal Metro Pcs customer since 2013. I decided to buy my Husband a new phone for Father's day. I went on Metro's website and purchased a $150 phone, screen protector, and case totaling $200. I received a confirmation email with an order number. It said if I ordered the phone before 3pm I would get the phone the next day. If i ordered after 3pm, i would get the phone the following day. It said i should expect a email once the phone has been shipped. 6/16 no email. 6/17 I decide to call Metro. The representative told me to respond to the email I received. I told her that I could not respond. She put me on a brief hold and when she came back she said your phone will be delivered via ups by 3pm tomorrow. I said great. 6/18 no delivery. 6/19. I call metro and speak to another representative. He basically calls me a liar because there is no way that the previous rep could give me the ups information . I asked for the Previous customer service reps name and ID number. He was very reluctant to give to me. He gave me her Id number only. He told me the only thing I could do was WRITE to Metro and explain my situation. In the meantime my phone may or may not come. I was obviously upset and asked to speak to a manager. He put me on hold. Got back on the phone and said "hello mam" I said yes.. He then hung up on me. No we did not get disconnected. This is a huge company and this is how I get treated! I have no one to contact but scripted customer service reps. The $200 was taking out of my account but I have to WRITE to a major company in 2020 to get my phone or money back is unacceptable!

I've been with MetroPCS for about 4 months and have had several interactions with Customer Service. They have been very good and I would give 5 stars but too often my phone doesn't ring when calls come in at home and I don't know about them unless they leave voice mail. I'm near the Gulf of Mexico and maybe it's simply a coverage problem. It's enough to send me to another carrier, though.

MetroPCS is A-OK with me! Even though other people walk around with these expensive iphones I still have my cheap little LG Leopn LTE that I got from Metro for around $50 about a year ago and it holding up just fine, functions great, and is more durable than those high-priced ones

i've been a completely loyal customer to MetroPCS for at least 10 years.

i've been a faithful Metro pcs user for over a year since early march last year. I signed on because of one of their many promotions on cell phones, and their phone plan prices. where else can i get unlimited talk text and data for as little as $40 and a cellphone that has instant saving, and rebate offers?

After 2 phones in four months and finding the identical cellphones $30 cheaper i'm going to find a new provider !