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I've been trying to get hold of metro for 2 days to find out why my data isn't working. The customer service automated line literally hung up on me. Finally reached a rep, his first suggestion was to switch to a new plan that was $40 higher. Then he told me to go to a local store (we have 2 in town). They both closed 45 minutes early, apparently. Instead of paying my bill next month I'm going to rent a billboard to earn everyone to stay away from Metro by T-Mobile. And icing on the cake...got home from wasted trip to their stores to find a promotional offer in my mail. From T Mobile. Trying to steal their own customers?
I have been a loyal Metro Pcs customer since 2013. I decided to buy my Husband a new phone for Father's day. I went on Metro's website and purchased a $150 phone, screen protector, and case totaling $200. I received a confirmation email with an order number. It said if I ordered the phone before 3pm I would get the phone the next day. If i ordered after 3pm, i would get the phone the following day. It said i should expect a email once the phone has been shipped. 6/16 no email. 6/17 I decide to call Metro. The representative told me to respond to the email I received. I told her that I could not respond. She put me on a brief hold and when she came back she said your phone will be delivered via ups by 3pm tomorrow. I said great. 6/18 no delivery. 6/19. I call metro and speak to another representative. He basically calls me a liar because there is no way that the previous rep could give me the ups information . I asked for the Previous customer service reps name and ID number. He was very reluctant to give to me. He gave me her Id number only. He told me the only thing I could do was WRITE to Metro and explain my situation. In the meantime my phone may or may not come. I was obviously upset and asked to speak to a manager. He put me on hold. Got back on the phone and said "hello mam" I said yes.. He then hung up on me. No we did not get disconnected. This is a huge company and this is how I get treated! I have no one to contact but scripted customer service reps. The $200 was taking out of my account but I have to WRITE to a major company in 2020 to get my phone or money back is unacceptable!
I've been with MetroPCS for about 4 months and have had several interactions with Customer Service. They have been very good and I would give 5 stars but too often my phone doesn't ring when calls come in at home and I don't know about them unless they leave voice mail. I'm near the Gulf of Mexico and maybe it's simply a coverage problem. It's enough to send me to another carrier, though.
MetroPCS is A-OK with me! Even though other people walk around with these expensive iphones I still have my cheap little LG Leopn LTE that I got from Metro for around $50 about a year ago and it holding up just fine, functions great, and is more durable than those high-priced ones
i've been a completely loyal customer to MetroPCS for at least 10 years.
i've been a faithful Metro pcs user for over a year since early march last year. I signed on because of one of their many promotions on cell phones, and their phone plan prices. where else can i get unlimited talk text and data for as little as $40 and a cellphone that has instant saving, and rebate offers?
After 2 phones in four months and finding the identical cellphones $30 cheaper i'm going to find a new provider !
Listing 1 - 7 of 7 User Reviews
Switching to Metro by T-Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Metro by T-Mobile. You can keep your old number. All you need to do is order a Metro by T-Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.
Yes! It's easy to port your existing phone number to Metro by T-Mobile during the activation process.
Yes! Most unlocked smartphones that have a SIM card slot will work with Metro by T-Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.
You can check your devices compatibility on the Metro by T-Mobile website before you signup.
No. Metro by T-Mobile works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.
Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Metro by T-Mobile plan and only pay for the data you actually use.
Metro by T-Mobile plans are already extremely low-cost, so they do not offer further discounts for families.
Metro by T-Mobile plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Metro by T-Mobile allows AutoPay to ensure you automatically renew your plan every 30 days.
Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.
Yes, Metro by T-Mobile allows tethering but it may depend on the plan you select, so you will need to check on the Metro by T-Mobile website.
Yes, Metro by T-Mobile includes calls to international countries, more information can be found on the Metro by T-Mobile website before you sign up.
Metro by T-Mobile offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Metro by T-Mobile website.
Metro by T-Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.
|3G Bands:||800, 1900Mhz|
|4G LTE Bands:||700 MHz||Bring Your Phone:||Yes|
|Keep Your Number:||Yes|
|Contract:||No - prepaid|