Mint Mobile reviews: Read 369 customer service ratings

Most calls go directly to voice mail. Called customer service twice and still have the problem. Where is the help Mint?

Below average service but cheap so it’s ok

Ad said it took longer to order a cup of coffee than it would take to transfer existing number and activate new service. After 3 days, still working on it. Haven't completely given up; but on-going effort will be the last try. Have no idea how service works after activation; not sure I'm ever going to get to that level. Concept is great and I'm a fan of the celebrity owner - and folks on the help line are friendly; but jeez o pete, its been like pulling your own teeth level of… pain.Show more

Terrible mobile service. Service randomly drops without warning in metropolitan areas, and presumably areas with worse coverage. Even though the signal bars are full, incoming and outgoing calls and texts are unreceived/sent. Furthermore, the customer service is overly scripted and generally unhelpful. You will repeat steps each time you contact them and each time they forget where you got to during the previous chat. Absolutely frustrating and unable to resolve the signal issues. It's be…en a month of spotty issues now.Show more

If I am on a call and I receive a text or an email, which means it uses the data , the call gets static or the voice is echoed....what else can we expect from a cheap service provider.

Not off to a great start with this company, ordered a sim website says when it should be delivered by. A few days pass with no updates so I reach out to CS, they tell me that my sim will deliver by x date on top of that am told that the delay is due to a promotion I missed by one day I ask if I can get the promotion am told they are sorry you missed the promotion. Then I receive an automated email letting me know my order has only been shipped by the day I was told I would receive it, and that s…ame email also includes a congratulations about the promotion (the one I missed so isn’t applied to my account). So, ultimately I do not have high hopes for this company and my continued journey with them. Update : mint customer care reached out I provided additional information and received yet another canned response. They offer nothing to mitigate dissatisfaction of customers. I’ve worked with customer service teams in varying capacities and it’s very easy to turn a bad review into a great one but this company has no interest in creating customer loyalty.Show more

WHY WASTE MORE TIME AND ENERGY

From the beginning I've had nothing but problems with Mint Mobile. The techs aren't familiar with the phones on the site so don't know which phones are/aren't compatible. I purchased a phone that I thought was compatible only to find out that it wasn't. It took going through numerous techs and ending up on the phone for over TWO HOURS because my calls kept getting dropped. I finally got a tech who told me that the problem was that the phone was not compatible so he told …me to go the T-Mobile site on Google and look through their list of phones to see which ones listed on the Mint Mobile site were compatible. I then purchased a phone that was compatible based on the information I was given, but there was some mix up from the phone company and they ended up refunding my money. That actually turned out to be a good thing as by this time I no longer wanted to continue with Mint Mobile. The first phone I had I attempted to return for a full refund, but they don't pay for return shipping and they charge a $10 shipping and handling fee for all refunded goods. They also charge a 20-50% restocking fee if the phone is not defective. THAT'S OUTRAGEOUS business practice! It costs me additional monies just to send this messed up phone back!!! It has been nothing, but a nightmare just trying to get my service started. I will end up eating the $45 dollars I paid to Mint Mobile for the 3 month service because I didn't cancel within the 7 day time frame. I just want to get rid of this carrier out of my life completely. Getting a cell service shouldn't be a hassle.Show more

I have had the best service and have saved so much money. I think that if you do not pay your bills and get cancel you may post a one star review. But really for 15 dollars a month or 30 for unlimited you cannot find a better price. And 5G does not cost extra. I live in Southern California so there is a lot of 5G service.

couldn't receive incoming calls and wasn't able to receive a refund either

Contacted them to get my Acc # and PIN # to port out. Told them i was not renewing. However, they charged me for 3 months. Called right away but was told to go to website. Went to website they said they will evaluate and let me know if they'd refund me in about 7-9 days.

Cheated on data and slow as dial up, missed texts just terrible terrible service, in Los Angeles and Boise ! DONT GET MINT

I was preparing to change service providers because of the many dropped calls...I called Mint because I was awaiting new iPhone 12 and was scheduled to receive it day 2 of what would be my new 3 month billing period. Agent said..,NO PROBLEM...pay the 3 months...don’t use the SIM card and I will get full refund..,phone arrived when expected snd guess what...no refund!!! I even had text messages during chats I screenshot telling me I’d get refund. All I can do is tell EVERYONE every time snd o…n every platform about this experience. A “manager” at Mint refused to refund service I never even used. Wow..what a horrible company!Show more

Calls had trouble connecting as well as being dropped. Only a 7 day return policy. REALLY. Avoid them like a plague.

Tried to activate using 2 gift cards. Was transferred to 3 people, took over an hour wait and they said, you have to cash in the two gift cards, get one gift card, then can activate.

Tried to call Customer Service multiple time. After waiting for more than 10 minutes all times, the call ends abruptly. So, my question is, if you are going to cancel my call automatically why don't you say anything about that?! Looks like their Customer Service is their very weak point.

Mint is absolutely the worst. If you are in an area in which T Mobile is popular, your service is absurdly bad. I got promises that it was a good service area, but unstead I have to walk a couple of blocks to get service. Then, when I try to leave, I get promises but they refuse to release the number. This is theft, pure and simply. Reynolds knows what he is doing, he just wants to grab new sign-ups and then refuses to let them walk away with their own number. He is a fraud, hopefully some U.…S. Attorney will take a look at this miserable service. Please, please do not sign with these people. They are phones, fakers and robbers.Show more

I’m sitting here with a phone and waiting over a week for a SIM card. Bad enough my phone was stolen, but bought a new phone. Card number one was activated mistakenly by them to my husband phone. Then the nightmare. Three reps later, no SIM card. Another rep lied and said he would overnight it, that was last Friday, next rep tells me, hmmm, the warehouse is closed on the weekends...I will expedite ANOTHER SIM card....guess what...no SIM card. Called for a supervisor last night around 6...oh… we are busy can you leave your number, he will call you back. Still waiting and looking for another serviceShow more

I had phone service from Mint Mobile snd had lots of dropped calls so wanted to switch providers...my end date for their service was 10/30. I was awaiting new iPhone and until I had new phone I couldn’t order new SIM card from new provider. This was all going to result in me needing to keep my mint mobile account active for approximately 2 days until the “new cycle”. FOUR agents told me to just sign up for 3 months and as long as I didnt use their SIM card during those first couple of days… I would be awaiting new SIM card, there would be no issue obtaining refund. Well...now mint mobile refuses to refund!! Do they really think I would pay for 3 months service to turn around and not even use?! Their agents are rude, untrained snd unprofessional. I dealt with one agent who actually said “what do you want me to do about it?” With so many providers to choose from...save yourself a headache and DONT choose Mint are simply the WORST!!!Show more

My dad died on Oct 1st bought plan two days before. No money back...