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Magenta - $70/mo
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Average monthly data usage is only between 3-5GB
Avg. user rating

    Optimum Mobile Reviews

    Optimum Mobile customer reviews & complaints

    Optimum Mobile
    Average Customer Rating80 User Reviews
    User Rating Distribution
    5 Stars14
    4 Stars4
    3 Stars1
    2 Stars2
    1 Star59
    0 Stars0
    Plans starting at:$14/mo
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    Reviews of Optimum Mobile in 2022

    Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

    Read 80 user reviews

    Simply horrible

    This service is horrible but not as horriable as the customer service you will receive. I was charge twice for the service of April because of a system failure with autopay. I have send paid documentation that reflects on my bank account and it took 3weeks of ongoing calls to customer service to get my money back. When they decided to return my money they issued a credit for the optimum bill instead of a credit back to my bank account. This was soooo horrible so once again am calling going on call #12 to have my service cancel and my money refunded THIS service is pure garbage you barely get any bars to make a phone call and the customer service is HORRIBLE please go elsewhere for your mobile service is not worth to agony


    I got two phones on my plan here in Amarillo. The internet and texting is fine, only a slight delay. However, we can NOT have a phone conversation on either phone. I can hear the other person, but they hear less than half what I say to them! If it was an emergency, I would be dead already. I tried to get help from customer service. They always say there is an issue in my area. Seriously, this has been going on for months. I can't cancel the service without paying off the phones. I can't keep paying the phones without the service. This is a total rip off trap!

    Cheap if Grandfathered in!

    I signed up in Jan. 2020 under Altice for $20 per month for life. It was awful at first starting with customer service to extremely slow service to no service. It was so bad, I almost went back to Verizon. I stick it out…..and glad I did. The customer service is not great…..but much better now. Actually, I haven’t needed customer service since I first joined. The phone service has improved greatly since they run T-Mobile now. Everyone’s experiences are different…..mine went from terrible to completely satisfied especially since it’s only $20.

    Poor service reception and customer service

    delayed transmission making conversations hard, poor service reception. billed for entire billing cycle for 2 days service.

    Didn't get promised service and still charged

    was signed up by Suddenlink without my knowledge for a service i did not agree to. Was charged for service I did not receive. Was charged a restock fee for a device I did not order. Cost me over $100 for nothing and would not refund any of the money. Customer service was rude.

    Excellent price to performance

    have had the service for 5 years w/o complaints

    Very bad, pay for service you don't get.

    Worst experience in Mobile ever, I don't know why they get Into something they don't know about. Horrible experience!!!!


    I got charged for 2 months of service without ever even receiving a SIM card to activate service.

    Optimum mobile lies about their speeds

    The speed i get is about .3 download and .6 upload and 60 ping. The mobile hotspot is awful and I do not recommend. Also on the phone the worker was telling me that it’s good and my area has amazing coverage and I get it and I can’t even play a game without having 120 ping

    Worst experience I have ever had

    Thought I was getting internet and they sent me a phone instead. Told them I didn’t want a phone and canceled the service. Now 3 months later I am still getting charged for service that I canceled. Customer service is a joke. They just straight up lie and tell you it’s taking care. Can’t stress enough do not do business with this company. It’s been a nightmare

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