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4G/5G data
Same coverage - massive savings!YOU SAVE:
Magenta - $70/mo
Unlimited Extra - $75/mo
Play More Unlimited - $80/mo
Monthly cost
Average monthly data usage is only between 3-5GB
Avg. user rating

    Optimum Mobile Customer Reviews

    Is Optimum Mobile any good?

    User Rating Distribution
    5 Stars14
    4 Stars4
    3 Stars1
    2 Stars2
    1 Star64
    0 Stars0

    Read 85 Optimum Mobile reviews

    Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans


    I wish i could give 0 stars! I just cancelled because I signed a contract for $40 a month thru altice it went to optimum then jumped to $53 & I no longer had signal in my home!! Trash company and I do not recommened

    Absolutely terrible!!! Worst service ever.

    International service made impossible to navigate.

    Should have been a zero stars. Left after 9 days!!!

    I had no ability to call out but could receive calls. Could not resolve after 2 days.

    They’re horribleeeee!!! Please do not get them!

    They stole from me, and gave me no service and permanently turned off both my lines. The data is horrible! Could not FaceTime anyone due to consistent data loss. Nasty customer service, along with you having to deal with Optimum mobile to permanently have my account removed due to a 61 dollar late payment? They’re are horrible people. They need to not do this mobile thing and stick to what they know best, television!!!!! That’s it!

    The customer service is horrible!

    Never have I had a worse experience with a customer service representative. They care nothing about customer loyalty.

    Simply horrible

    This service is horrible but not as horriable as the customer service you will receive. I was charge twice for the service of April because of a system failure with autopay. I have send paid documentation that reflects on my bank account and it took 3weeks of ongoing calls to customer service to get my money back. When they decided to return my money they issued a credit for the optimum bill instead of a credit back to my bank account. This was soooo horrible so once again am calling going on call #12 to have my service cancel and my money refunded THIS service is pure garbage you barely get any bars to make a phone call and the customer service is HORRIBLE please go elsewhere for your mobile service is not worth to agony


    I got two phones on my plan here in Amarillo. The internet and texting is fine, only a slight delay. However, we can NOT have a phone conversation on either phone. I can hear the other person, but they hear less than half what I say to them! If it was an emergency, I would be dead already. I tried to get help from customer service. They always say there is an issue in my area. Seriously, this has been going on for months. I can't cancel the service without paying off the phones. I can't keep paying the phones without the service. This is a total rip off trap!

    Cheap if Grandfathered in!

    I signed up in Jan. 2020 under Altice for $20 per month for life. It was awful at first starting with customer service to extremely slow service to no service. It was so bad, I almost went back to Verizon. I stick it out…..and glad I did. The customer service is not great…..but much better now. Actually, I haven’t needed customer service since I first joined. The phone service has improved greatly since they run T-Mobile now. Everyone’s experiences are different…..mine went from terrible to completely satisfied especially since it’s only $20.

    Poor service reception and customer service

    delayed transmission making conversations hard, poor service reception. billed for entire billing cycle for 2 days service.

    Didn't get promised service and still charged

    was signed up by Suddenlink without my knowledge for a service i did not agree to. Was charged for service I did not receive. Was charged a restock fee for a device I did not order. Cost me over $100 for nothing and would not refund any of the money. Customer service was rude.

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