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Optimum Mobile Reviews

Optimum Mobile customer reviews & complaints

Optimum Mobile
Average Customer Rating79 User Reviews
User Rating Distribution
5 Stars14
4 Stars4
3 Stars1
2 Stars2
1 Star58
0 Stars0
Plans starting at:$14/mo
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Reviews of Optimum Mobile in 2022

Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 79 user reviews


I got two phones on my plan here in Amarillo. The internet and texting is fine, only a slight delay. However, we can NOT have a phone conversation on either phone. I can hear the other person, but they hear less than half what I say to them! If it was an emergency, I would be dead already. I tried to get help from customer service. They always say there is an issue in my area. Seriously, this has been going on for months. I can't cancel the service without paying off the phones. I can't keep paying the phones without the service. This is a total rip off trap!

Cheap if Grandfathered in!

I signed up in Jan. 2020 under Altice for $20 per month for life. It was awful at first starting with customer service to extremely slow service to no service. It was so bad, I almost went back to Verizon. I stick it out…..and glad I did. The customer service is not great…..but much better now. Actually, I haven’t needed customer service since I first joined. The phone service has improved greatly since they run T-Mobile now. Everyone’s experiences are different…..mine went from terrible to completely satisfied especially since it’s only $20.

Poor service reception and customer service

delayed transmission making conversations hard, poor service reception. billed for entire billing cycle for 2 days service.

Didn't get promised service and still charged

was signed up by Suddenlink without my knowledge for a service i did not agree to. Was charged for service I did not receive. Was charged a restock fee for a device I did not order. Cost me over $100 for nothing and would not refund any of the money. Customer service was rude.

Excellent price to performance

have had the service for 5 years w/o complaints

Very bad, pay for service you don't get.

Worst experience in Mobile ever, I don't know why they get Into something they don't know about. Horrible experience!!!!


I got charged for 2 months of service without ever even receiving a SIM card to activate service.

Optimum mobile lies about their speeds

The speed i get is about .3 download and .6 upload and 60 ping. The mobile hotspot is awful and I do not recommend. Also on the phone the worker was telling me that it’s good and my area has amazing coverage and I get it and I can’t even play a game without having 120 ping

Worst experience I have ever had

Thought I was getting internet and they sent me a phone instead. Told them I didn’t want a phone and canceled the service. Now 3 months later I am still getting charged for service that I canceled. Customer service is a joke. They just straight up lie and tell you it’s taking care. Can’t stress enough do not do business with this company. It’s been a nightmare


Optimum is the worst company I have ever had to deal with their customer services so horrid and basically nonexistent. I had the service for not even 30 days and couldn’t have gone worse. They canceled my plan for absolutely no reason and claim it was me who requested it to be canceled I am 100% up to date with payments and it is impossible to reach anyone with any kind of knowledge on customer service with this company. I have been without service for a full week going back and forth waiting to get my service back to give them the benefit of the doubt only to find out that they decided to cancel my service indefinitely. They also swiped my number so when I switch to another company I won’t be able to use my original phone number. they tell you they’ll reach out via email or text with updates and not once within the 10 times I reached out did they reach out with updates. I would never wish this upon even my worst enemy DONT do it it is genuinely the worst experience of my life. I’d rather pay 15 bucks more for an fully and entirely better service. They say risk free but that’s all it isn’t. It’s fully a risk I’ve lost too much and suffered and you know what they told me? Just wait til out. NEVER AGAIN

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