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    Optimum Mobile Reviews

    Optimum Mobile customer reviews & complaints

    Optimum Mobile
    Average Customer Rating80 User Reviews
    User Rating Distribution
    5 Stars14
    4 Stars4
    3 Stars1
    2 Stars2
    1 Star59
    0 Stars0
    Plans starting at:$14/mo
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    Reviews of Optimum Mobile in 2022

    Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

    Read 80 user reviews


    Optimum is the worst company I have ever had to deal with their customer services so horrid and basically nonexistent. I had the service for not even 30 days and couldn’t have gone worse. They canceled my plan for absolutely no reason and claim it was me who requested it to be canceled I am 100% up to date with payments and it is impossible to reach anyone with any kind of knowledge on customer service with this company. I have been without service for a full week going back and forth waiting to get my service back to give them the benefit of the doubt only to find out that they decided to cancel my service indefinitely. They also swiped my number so when I switch to another company I won’t be able to use my original phone number. they tell you they’ll reach out via email or text with updates and not once within the 10 times I reached out did they reach out with updates. I would never wish this upon even my worst enemy DONT do it it is genuinely the worst experience of my life. I’d rather pay 15 bucks more for an fully and entirely better service. They say risk free but that’s all it isn’t. It’s fully a risk I’ve lost too much and suffered and you know what they told me? Just wait til out. NEVER AGAIN

    Worst service and customer support

    Initial reps gave me wrong information about plan and price, one didn't mention it at all. When trying to discuss again they passed wrong information and taking more charges.

    Will not suggest to choose this service.

    the worst plan in the world

    Awful everything. DO NOT USE

    The worst company ever!

    Liars liars!!! First of all I was mislead about the service by a representative, 1 hour after getting the service, I tried to cancel it which took me to a stressful 3 month dealing with the company. The refund amount supposed to be everything they charge from day 1 till cancelation of the account, at the end I received only the third part of the amount. They charge fees which they Did’t supposed to do and Promised all money back. I called few times a week, every representative were telling me different things. I rate “O” this company. They need to retrain their agents so everyone know exactly how to deal with situations like that

    Works well…..but customer service??

    I signed up when it was Altice and they were just getting started for $20 unlimited plan. At first, it was very difficult getting the phone to work. Customer service was non-existent. Once it worked….the phone would often switch to AT&T which was painfully slow. It was so bad, I considered going back to Verizon. I stayed with it and it gradually has improved to the point that I am satisfied. I get good coverage and speeds are fast enough to stream videos for $20 for life. If they would improve customer service….I’d give them 5 stars. For $20……I can’t gripe much.

    Horrible reception.

    Not only the reception is horrible. They told me of im not happy with the service they will refund me in full. They have no done that.

    Not only They have not refunded me, they are still sending me emails saying im passed due on my payments, even though I called for cancel my plan numerous times.

    It was awful

    I was transferred by Suddenlink Cable to Optimum Mobile because I was told if I signed up for a new phone that I also received a discount on my cable bill that turned into my worst nightmare ever after that. I can not take long enough to tell you the whole story after that so I will just say DO NOT TRUST anything these people tell you they will lie in anyway they can to sell this sorry mobile service and Suddenlink Cable did not do anything about it after they transferred me to them. At that time they claimed they were not the same. (After they transferred me to them) I am working on new cable and have canceled my service with the lying company. My rep was named Travis and he worked out of the Lubbock office and NO ONE WOULD HELP ME. Please do not trust anything this company or Suddenlink has to tell you. SCAM

    Service is horrible.

    No service more than service

    Reps don't care if they lose clients for Optimum

    Initial reps gave me wrong information about refund policy; one didn't mention it at all. When trying to obtain refund after not accepting Sim cards from Fedex;(as instructed by rep.) the Optimum moblie retention people refused to refund my activation fee. I could not change my first mobile providers as planned. Reps were rude, illogical and didn't care that I couldn't join their plan; they just continued harping on a sale. Optimum should be ashamed of themselves for hiring inconsiderate and ill prepared personnel. Optimum should worry they will lose more customers on their main service. "Dwayne Baker" rep., was obnoxious and rude. Where is client satisfaction and retaining considerations honored here? Optimum big business bull not interested in their clients at all.

    Don't switch

    About 60% of the time i don't get coverage i am a landscaper i don't get messages or phone calls.

    I live in the 11930 and surrounding areas , one of the worst decisions I've made.

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