Reviews of Optimum Mobile in 2022
Read 80 user reviews
During Covid no exceptions to paying bill automatically disconnect you on day due and they takes 4-6 hrs to reconnect can’t speak to anyone won’t lower your rate horrible I’m so upset that I had chose them to be my provider
Stay away don’t do it customer service sucks ass
Horrible customer service
Wall away from their deal not worth it the customer service is terrible. I tried to sign into my account for 2 weeks and I couldn’t get in. Service kept telling me I was a priority and would hear back from someone within 24 hours but I never heard from anyone only to text a 5th time and find out my account was cancelled
I have switched from Verizon to Altice and saved myself a ton of money. They offer a nice selection of phones, they’re tasted are far better their fellow carriers.
everything else is garbage. No customer service.
I never had a chance to get any customer service at all. no phone answer, no email respond. Is tike there is nobody on the other side. The signal drops in many places. Sending any type on messages isa gambling.
They offer an unlimited talk, text & data for $40
Since subscribing to the service I’ve had to contact them twice. Each time through text
customer service and backend is horrible.
I set up a phone line and 3 days later I still cannot see my account
Lack of coverage
Used them for 2 months. Virtually zero service regularly. The primary network is Sprint, and when you can connect its great. But if you hit a dead zone you switch to ATT 2G, NOTHING above. 600mb if you're lucky, usually under 200mb. Also what they don't tell you is using your device as a Hotspot is limited to 600mb/s. If you need minimal service and live in a populated area it may work for you, but if you're 10mins out of a town don't count on it. No, I wouldn't recommend to my worst enemy.
Our service has been good
Been positive. I recommend them.