Patriot Mobile Customer Reviews

Switched to them a year ago because big cell company service was bad in our area. We liked Patriot Mobile's values. Setup was great but recently having coverage issues and dropped calls. For weeks tried to get someone to answer the phone - nothing. Left dozens of calls with a salesman Dan explaining issues but no return call. Tried emailing Ruben who originally helped us but no response. Service was so bad we had to transfer to Verizon. Stay away from third party cell providers is my advice. We have two military family members that need consistent service so big cell is the way to go. When you have problems you have to be able to get help. After setup there is no help.

My phone i got is defective, I tried for a week now to get a hold of someone to help me, but keep get the "overflow" person. They say someone will call back, but no has called back yet. And there's no other way to cancel the service.

I have spent the last three days trying to use the patriot site to sign up for their service. It is very error prone and looks like it was made by an elementary school project. I am very disappointed because I was looking forward to joining a company with the same beliefs as me.

I have had very good service with Patriot Mobile. My charges were cut in half from what I paid ATT. My only complaint is when on vacation, I do not have cell service in remote areas.

Amara was great. Very professional, great sense of humor. Very helpful. Would recommend to anyone. Any company who donates money going to causes that represent of freedom, liberty, limited government and traditional American values. God Bless.

Have yet to get 15% discount from promo code. Requested to keep my number, they gave me a new one. Activated phone and got a text message that I am restricted due to non-payment, but yet I am already paid at the outset. Called support, they had no clue. Said member services would call, still waiting.

I have never written a review before, that is how bad my experience was with Patriot Mobile.

I moved from one city to another and transferred my cell phone service to the new city. The coverage in the new city was poor so I was looking for an alternative cell phone carrier. I have an iPhone 6 I am happy with so I called Patriot Mobile because they advertise on all the right-wing programs I listen to on talk radio.

I was helped by a guy named Derek who gave me his personal number and extension to call him since one of the problems I identified as being unacceptable with my current cell phone carrier was there was no way to reach anyone by phone, and the toll-free number had me on hold for over an hour sometimes. Derek set me up on an inexpensive plan and told me they would be shipping me a SIM card explaining that I would just replace the SIM card currently in my iPhone with the one from Patriot Mobile.

Four days later I received the SIM card and a simple 4”x6” “How-To” card with instructions. The instructions were simple and numbered 1 through 5. I completed all 5 steps, and tossed the SIM card that was currently in my iPhone into the kitchen trashcan between steps 2 and 3. Once completing the steps, the card instructs you to “ACTIVATE YOUR SERVICE” by calling 1-877-367-7524. I dialed the number and heard an error message telling me I had no service because the phone was not activated. I couldn’t activate the phone because the phone was not activated. This pissed me off because I needed the phone for my work. I went online with my laptop and sent an urgent email message to Patriot Mobile Customer Service and got an automated email reply stating that they had gotten my message. After 3 hours I still had no instructions from Patriot Mobile sent to my email and sent them another urgent message telling them I had no alternative phone to call them from. I was brand new in the city and didn’t even know anyone to ask to use their phone to call Patriot Mobile.

The entire day went by and I was unable to use my phone. The only solution I could think of was to pull the kitchen trash and search for the previous SIM card. The super small size of what I was looking for required me to sift through the waste with a fine tooth comb and a flashlight in order to locate it. I wiped it off and put it back in my iPhone and had cellular service once more.

I called Derek at the personal number he provided me and got his voice mail. I explained what had happened and that I was pretty upset and asked him to call me back ASAP to talk me through the process of activating my phone. He did not return the call that day or the next and I left him another message telling him I wanted a refund for the prepaid charges because I was going to cancel Patriot Mobile. Derek never returned either of my calls.

At this point I called the main Patriot Mobile number (972-PATRIOT) and stayed on hold for a good while before being connected to someone who told me he could activate the SIM card without me even putting it into my iPhone.

I was absolutely gob smacked! If that was the case, why did the card instruct me to insert the new SIM card and THEN call to activate it? In fact, the “How-To” card is sent to all people who sign up with Patriot Mobile who bring their own device. So, ALL new BYOD customers receive the same instruction card and in all likelihood, I was not the first person to experience this Catch-22 activation issue. So the biggest question becomes: Why have they not rectified the situation? Why are they sending out these cards when it is clear there is a problem with the instructions assuming that the vast majority of customers do not have a second phone or landline?

very helpful agents

Again so far so good

signing up was easy. saving 50% than what i was paying with sprint