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Pure Talk Reviews in 2022

Pure Talk customer service reviews

Pure Talk
Average Customer Rating121 User Reviews
User Rating Distribution
5 Stars25
4 Stars13
3 Stars8
2 Stars14
1 Star61
Plans starting at:$20/mo
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Read 121 user reviews

Useless customer service

They do have good rates on plans, but if anything goes wrong with your service, they blame it on your phone's capabilities and give up trying to trouble shoot. My phone worked just fine with their old SIM card, but they told me it was old and need a new one for the Feb 2022 network shift so sent me a new one. After I installed it, my wifi calling and VoLTE options disappears. I called and sat on hold for an hour (4 times) for them to keep telling me the APN setting must not be right, then updating settings, resetting phone and having to call back and sit on hold again because this is my only phone. They wouldn't give me the direct number to tech support and wouldn't agree to call me back because they were so busy with the change over (4th call the regular customer service rep finally agreed to give it to me 1-800-768-4360 because I was so irate at the call sit on hold transfer sit on hold process) I am now going to cancel my service and go with another carrier that can make their claimed services work.

PureTalk does not take care of their customers

The phone PureTalk sent me didn't work right and I had to keep calling them to get new APN settings that were supposed to fix the problem. None of their new settings worked and they finally told me to send it back for replacement. I sent it back right away but they never sent me a new phone and I had to call repeatedly to find out where it was. They couldn't get it right and I had to cancel when I was getting close to the end of the second month because they were still charging me monthly for service without a phone. I'm glad I did before they charged me for another month because they flat out refused to refund me for the time I was without a phone and I have been fighting for months to get my money back. After the bad review I left with BBB they finally refunded me for one month but they refuse to pay the rest. Now they keep saying I'm not eligible for a refund because I am outside of the 30 day guarantee. I sent the phone back within the first 2 weeks, including the week I waited for them to send a return label. So they kept my phone until it was too late to get my money back and blamed me for not canceling soon enough. Shame on me for being patient with them. I highly recommend going to a different phone carrier. These people are liars and thieves. Don't believe the nice apologetic response they will write below this review, they do not care about my problem and they will do the same to you. They have NO intentions of making this right and I am going to keep telling people about it. Please stay away from PureTalk.

Calls dropped, texts won’t send/receive, Nodata

After two months of trying to work with customer service, phone calls dropping mid call, phone calls won’t even go through, data won’t work, texts won’t send or come through.....I’m done!!! I really liked the price....especially with five lines in our family.....but the hassle is not worth it. Literally have talked to all their tech support agents, no resolution. LOONNGGG wait times before even speaking to anyone. I feel like ANY cell service would be better than this! Not worth the headache! If you are considering PureTalk.....beware! The one star ratings are VERY true!

To begin-there is not a "contract" with Pure Talk.

Wait time can sometimes be long-30-60 minutes-same as Consumer Cellular and the others. They have always fixed my problem (s) with very little wait time. Pay 70-$90.00 a month with the others for exactly what you get with Puretalk for $30-$40

Impossible to activate, no available customer svc

Phone impossible to set up and learn features, never received SIM card, can’t reach customer service, took the phone for help to use (Walmart) where it was advertised to be sold, salespeople refused to help and said they no longer carry the phone. There were no instructions accompanying the phone, no Nokia model number. Disaster

Good at first now no texting is working... tl

Tech support was no help... no chance I'm staying.

There support team stinks!

Was on hold for over an hour just to get disconnected. Called back held for another hour just to get disconnected again!

Extremely frustrating

This is the worst phone service I've EVER had. Constantly drops calls. I have to actually go outside to make a call. Then it still takes about 3 times in order for the person to hear me or vice versa. I can't believe Ben Shapiro is promoting this! Its terrible. I was with Net 10 for about 8 years. I never should have switched. Dumb move on my part. Never again.

Terrible customer service! Be warned!

Wait time over 1 hour; had to hang up. Voice mail not working properly. Wife not able to access downloaded photos sent by daughter, and lost cell service just a few miles from our house - unable to call her physician. All completely unacceptable. Not worth the lower rates ..going back to my original carrier.

Not to be over dramatic but it deserves 1 star

All the 1 star reviews are accurate . They perfectly describe the terrible experience I had with pure talk. I have had it for a week . I cant take it any more. I have been on the phone with them every day. Phone doesnt receive pics or group texts . and occasionally doesnt even make calls. my phone is older but it did work perfectly with att . Now my daughters i phone 12 is not making calls. I am done . It is junk. Its pretty bad when you call customer service and start to get the same people and know them by name. Steer clear of this one my friends

Pure Talk review

Pros

  • 4G LTE coverage

  • Multi-month discounts

  • US based customer service

Cons

  • No 0% finance plans for new phones

  • May slow speeds at busy times

Pure Talk is an MVNO (Mobile Virtual Network Operator), which means that they are a cell phone carrier that is powered by the national AT&T network. Pure Talk offers a variety of cheap prepaid plans to suit most needs.

Powered by the AT&T network, they provide access to the same network you're used to, but at half the price.

How does Pure Talk work?

Pure Talk is a low cost carrier that offers cheap prepaid cell phone plans to suit almost all your needs.

They are powered by the AT&T network and are able to offer cheap cell phone plans as they don't have the same cost as the big wireless companies.

Pure Talk plans & prices

Pure Talk 2GB data plan

Pure Talk SIM Card - Pure Talk 2GB data planPure Talk SIM Card - Pure Talk 2GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
2 GB
Price
$20/mo
Powered by:

Pure Talk 2GB data includes unlimited mins, unlimited texts and 2GB data for only $20 per month. Pure Talk prepaid phone plans offer wireless coverage on the AT&T 4G LTE and 5G network.

Pure Talk 4GB data plan

Pure Talk SIM Card - Pure Talk 4GB data planPure Talk SIM Card - Pure Talk 4GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
4 GB
Price
$25/mo
Powered by:

Pure Talk 4GB data includes unlimited mins, unlimited texts and 4GB data for only $25 per month. Pure Talk prepaid phone plans offer wireless coverage on the AT&T 4G LTE and 5G network.

Pure Talk 6GB data plan

Pure Talk SIM Card - Pure Talk 6GB data planPure Talk SIM Card - Pure Talk 6GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
6 GB
Price
$30/mo
Powered by:

Pure Talk 6GB data includes unlimited mins, unlimited texts and 6GB data for only $30 per month. Pure Talk prepaid phone plans offer wireless coverage on the AT&T 4G LTE and 5G network.

Pure Talk 10GB data plan

Pure Talk SIM Card - Pure Talk 10GB data planPure Talk SIM Card - Pure Talk 10GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
10 GB
Price
$35/mo
Powered by:

Pure Talk 10GB data includes unlimited mins, unlimited texts and 10GB data for only $35 per month. Pure Talk prepaid phone plans offer wireless coverage on the AT&T 4G LTE and 5G network.

Pure Talk 20GB data plan

Pure Talk SIM Card - Pure Talk 20GB data planPure Talk SIM Card - Pure Talk 20GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
20 GB
Price
$45/mo
Powered by:

Pure Talk 20GB data includes unlimited mins, unlimited texts and 20GB data for only $45 per month. Pure Talk prepaid phone plans offer wireless coverage on the AT&T 4G LTE and 5G network.

Pure Talk unlimited data plan

Pure Talk SIM Card - Pure Talk unlimited data planPure Talk SIM Card - Pure Talk unlimited data plan
Minutes
Unlimited
Texts
Unlimited
Data
Unlimited
Price
$55/mo
Powered by:

Pure Talk unlimited data includes unlimited mins, unlimited texts and unlimited data for only $55 per month. Pure Talk prepaid phone plans offer wireless coverage on the AT&T 4G LTE and 5G network.

AT&T vs Pure Talk Plan Comparison

Keep your AT&T phone, number & coverage: Save $600 per year

CarrierNetwork Coverage4G/5G DataPriceAnnual Cost
AT&TAT&T 4G & 5GUnltd*$75/mo$900/yr
Pure TalkAT&T 4G & 5G4GB$25/mo$300/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$50/mo$600/yr

What network does Pure Talk use?

Pure Talk is powered by AT&T 4G LTE network. Because AT&T offer customers 5G where available, it's something Pure Talk customers can enjoy too.

Network coverage ratings

NETWORKROOTMETRICSOPENSIGNALOOKLA
Verizon network959.874%
AT&T network939.580%
T-Mobile network878879%

Sources: RootMetrics, OpenSignal, and Ookla.

Pure Talk features

NetworkAT&T
Data Speed5G & 4G LTE
3G NetworkGSM
Mobile Hotspot
Bring Your Phone
Keep Your Number
Credit Check
Customer Service24/7
Money Back Guarantee
5G
PrepaidNo - prepaid
Taxes/fees included
VoLTE
WiFi Calling
Visual Voicemail
Multi-line Discounts
Multi-month Discounts
International Calls
International Roaming

Pure Talk phone deals

PhoneStorageNetworkConditionPrice

Is Pure Talk good?

Yes, Pure Talk has consistently better customer service than Verizon, AT&T and T-Mobile.

CARRIERTRUSTPILOT USER RATING
Pure Talk3.7
T-Mobile1.5
Verizon1.9
AT&T1.2

Pure Talk FAQs

How much does Pure Talk cost?

Pure Talk phone plans start at only $20/mo.

Where can I buy Pure Talk?

You can buy a Pure Talk SIM card or Pure Talk cell phone via their website.

Does Pure Talk have 5G?

No, Pure Talk is powered by the national AT&T 4G LTE wireless network.

Pure Talk info

Founded2004
Headquarters11100 Alcovy Rd, Covington, GA 30014-6406
Employees10-Jan
Customer service(877) 820-7873
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Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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