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    PureTalk Reviews

    PureTalk customer reviews & complaints

    PureTalk
    Average Customer Rating145 User Reviews
    User Rating Distribution
    5 Stars26
    4 Stars14
    3 Stars9
    2 Stars16
    1 Star80
    0 Stars0
    Plans starting at:$15/mo*
    View Plans
    PureTalk phone plans starting at $15/mo* - See Deals

    Reviews of PureTalk in 2022

    Read 145 user reviews

    EXCELLENT SERVICE!

    AN 80-YEAR-OLD GUY SO IF THEY CAN MAKE ME HAPPY THEY HAVE TO BE GOOD. HAVE NO IDEA WHAT THESE NEGATIVE COMMENTS ARE ABOUT MY EXPERIENCE HAS BEEN AWESOME AND PHONE RECEPTION ETC IS BETTER THAN WHAT I HAD

    pathetic, the worst experience with a company

    beyond disappointing, when you finally get to a person, they are good but nothing they say is supported by this ,company. never got connected but was charged anyway. isn't that theft?

    Pure Talk removes hotspot

    I've been with Pure Talk for about a year and I've always been able to use hot spot until a a couple of weeks ago. It just won't work.

    I called tech support and after a very long hold time, the tech told me that they had to reload my hot spot and should be working in 24-48 hours.

    It's been about a week and it still doesn't work. Now I called them today and was told my plan does NOT include hot spot!!!

    I told them it always worked and it DID include hot spot. Now all their plans have changed and they've REMOVED hot spot making you pay MORE for that feature.

    This is a bait and switch scam!

    They sell you a plan then they remove the feature and tell you it was never included.

    I am going elsewhere and taking all my 3 lines away from this company. NOT trust worthy!

    WORSE THAN AWFUL CUSTOMER SERVICE

    AWFUL, AWFUL CUSTOMER SERVICE. THE TECH DEPARTMENT IS A JOKE, NO HELP. IF YOU HAVE ANY TYPE OF PROBLEM YOU ARE ON YOUR OWN. ONE STAR IS TOO MANY. I SPENT A TOTAL OF NINE AND HALF (9.5) HOURS AND FIFTEENTH(15) PHONE CALLS TO GET MY PHONE WORKING TO NO AVAIL. AVOID THIS COMPANY LIKE THE PLAGUE. WASTE OF TIME AND MONEY!

    PLEASE READ PureTalk's RESPONSE, PureTalk WANTS ME TO POST MY PHONE NUMBER ONLINE. AWFUL CUSTOMER SERVICE!

    TECH SUPPORT HANGS UP WHEN THEY ANSWER THE PHONE HALF THE TIME. TECH SUPPORT PROMISED TO CALL ME BACK NUMEROUS TIMES WITH A SOLUTION, THEY NEVER CALLED. DO NOT WASTE YOUR MONEY WITH THESE

    ILLITERATE MORONS.

    PURETALK YOU HAVE MY NUMBERS GET IN TOUCH WITH ME. YOUR COMPANY DOES NOT PROVIDE CUSTOMER SUPPORT. PURETALK PROVIDES CUSTOMER AGGRAVATION AND CUSTOMERS ABUSE.

    DO NOT WASTE YOUR TIME OR MONEY WITH THIS AWFUL COMPANY!

    The worse company on the planet!!!

    Pure Scam...All they want is your info and credit card numbers...Nothing works and takes days to get customer service...then they transfer you to a voice mail!!! RUN RUN PURE TALK IS PURE HELL..READ THE GOOGLE REVIEWS !!! MOSTLY 1 STARS AND THE 5 STARS ARE FAKE.

    customer service

    A new customer and I am very dissatisfied. Have spent hours on hold and then disconnected. When I did finally get in touch with someone and gave the a call back number, when disconnected they never called back. Told my phone was too old after I was originally told it was good. Need to purchase a new phone, but never from them since I can not get any service.

    Paying for a HotSpot they won't turn on

    Paying for a HotSpot they won't turn on

    I've been a Pure Talk customer for a while now, things were good BUT now things are very horrible.

    Customer Support and especially TECH SUPPORT are non-existent.

    I had to get a new phone because of 3G shutdown, so I purchased a new iPhone 13 mini unlocked from the Apple Store in February 2022. It took about 10 hours on phone with TECH Support for them to activate the eSim. Now since March 1st I've spent over 30 hours mostly on hold with TECH Support and 3 trouble tickets being generated they disconnect me while talking to TECH Support and still have not turned on my hotspot on, after paying for it a month now, so this what you can look forward to if you have issues with service. Being charged for services not provided and horrible customer support

    Paying for a HotSpot they won't turn on

    I've been a Pure Talk customer for a while now, things were good BUT now things are very horrible.

    Customer Support and especially TECH SUPPORT are non-existent.

    I had to get a new phone because of 3G shutdown, so I purchased a new iPhone 13 mini unlocked from the Apple Store in February 2022. It took about 10 hours on phone with TECH Support for them to activate the eSim. Now since March 1st I've spent over 30 hours mostly on hold with TECH Support and 3 trouble tickets being generated they disconnect me while talking to TECH Support and still have not turned on my hotspot on, after paying for it a month now, so this what you can look forward to if you have issues with service. Being charged for services not provided and horrible customer support.

    Don't Use PureTalk!!!!

    Two days ago we woke up to phones not having talk service. You cannot connect PureTalk Customer Service via chat and without talk service, I had to download a wifi calling app to find out 3 of our 4 cell phones were "too old" for their technology. My phone is the oldest at only 3 years old (Samsung Note9). After sitting on hold for over 20min the only help they could offer was to refer me to purchase 3 new phones. Sorry, I am not giving up my Note for a burner type phone and I am not paying over $2,000 every couple of years for new phones because you think they are too old. We can spend $100 more per month and go with a different carrier and it would take over 16 years to spend that $2,000.

    We decided to change our service to another cell carrier who would accept our phones. PureTalk was suppose to have our 4 phones ported over by 1pm (approx 20hrs after we signed up for the new service). It is now 5hrs later, 3 dropped calls at 30min on hold each and still not resolved.

    Also, they refused to refund the prepaid balance as we were only 7 days into our month.

    Don't use PureTalk!!!!

    This company is going through some Major issues

    Major issues related to removing 3G system. Phones must have 4G 5G capabilities. I found it does not fix issues. They will work with their phones not other carriers...nope I have their phone...galaxy A12 from them, still has on and off issues. Brother has (Verizon) 5G still has same issues...works then pupa`s. Make sure your phone software is up-to-date, settings...general manage...mobile networks..reset.. shut dow,down,...restart check data, calls, & txt. Should have "puretalk" when calling

    Use PureTalk if you never use your phone.

    I've spent hrs waiting on hold for Customer Service., and issues are not resolved. I'm going back to AT&T, but apparently can't keep my old number, because PureTalk can' t release it. And it order to finally cancel my service with PureTalk I have to call Customer Service again and wait who knows how long to just to let them know I'm done. Ridiculous!

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