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Pure Talk Reviews in 2021

Pure Talk customer service ratings

Pure Talk
Average Customer Rating 118 User Reviews
User Rating Distribution
5 Stars 25
4 Stars 13
3 Stars 8
2 Stars 13
1 Star 59
Plans starting at: $15/mo*
View Plans
Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 118 Pure Talk user reviews

To begin-there is not a "contract" with Pure Talk.

Wait time can sometimes be long-30-60 minutes-same as Consumer Cellular and the others. They have always fixed my problem (s) with very little wait time. Pay 70-$90.00 a month with the others for exactly what you get with Puretalk for $30-$40

Impossible to activate, no available customer svc

Phone impossible to set up and learn features, never received SIM card, can’t reach customer service, took the phone for help to use (Walmart) where it was advertised to be sold, salespeople refused to help and said they no longer carry the phone. There were no instructions accompanying the phone, no Nokia model number. Disaster

Good at first now no texting is working... tl

Tech support was no help... no chance I'm staying.

There support team stinks!

Was on hold for over an hour just to get disconnected. Called back held for another hour just to get disconnected again!

Extremely frustrating

This is the worst phone service I've EVER had. Constantly drops calls. I have to actually go outside to make a call. Then it still takes about 3 times in order for the person to hear me or vice versa. I can't believe Ben Shapiro is promoting this! Its terrible. I was with Net 10 for about 8 years. I never should have switched. Dumb move on my part. Never again.

Terrible customer service! Be warned!

Wait time over 1 hour; had to hang up. Voice mail not working properly. Wife not able to access downloaded photos sent by daughter, and lost cell service just a few miles from our house - unable to call her physician. All completely unacceptable. Not worth the lower rates ..going back to my original carrier.

Not to be over dramatic but it deserves 1 star

All the 1 star reviews are accurate . They perfectly describe the terrible experience I had with pure talk. I have had it for a week . I cant take it any more. I have been on the phone with them every day. Phone doesnt receive pics or group texts . and occasionally doesnt even make calls. my phone is older but it did work perfectly with att . Now my daughters i phone 12 is not making calls. I am done . It is junk. Its pretty bad when you call customer service and start to get the same people and know them by name. Steer clear of this one my friends

Lose data, oh well

I lost data for some unknown reason and all their solutions for me did not work, they wouldn’t let me out of their contract and just left me to fix this issue on my own which has not been resolved. Can’t use data at all and no one knows why, screw puretalk, worst customer service and terrible service in general. I’ve had nothing but issues with them. Can’t send or receive photos, can’t be involved in group chats, etc. will never suggest puretalk to anyone.

Unresponsive customer service

Your 50% discount but much less after $5.00 mandatory charge. Screwed up number transfer from att and never responded to my emails.

Spent many hours on the phone

I am currently on the phone with them. It has been 20 minutes. Their reps are either poorly trained or purposely deceptive. I asked for a postage paid shipping label to return the phone they sent with a bad sim card. At the "end" of the call the rep asked if I had any more questions. I tried to verify- if the shipping label was being sent by mail would I have time to get the phone returned within the 14 day required time period for a refund. She said that it was not a postage paid label that she was mailing and I should use the label they sent already. I asked to speak to a supervisor and was transferred to tech support instead. After 24 minutes on the phone NOTHING was resolved. I now have to wait for a call back after being transferred to customer service to start the process over again. By the way I had to make 4 phone calls yesterday to them.

Pure Talk pros and cons

Pros

  • 4G LTE coverage

  • Multi-month discounts

  • US based customer service

Cons

  • No 0% finance plans for new phones

  • May slow speeds at busy times

Pure Talk cell phone plans

Plan

Network

Minutes

Texts

Data

Price

2GB Data

AT&T

Unltd

Unltd

2GB

$15*

4GB Data

AT&T

Unltd

Unltd

4GB

$18.75*

6GB Data

AT&T

Unltd

Unltd

6GB

$22.50*

10GB Data

AT&T

Unltd

Unltd

10GB

$26.25*

20GB Data

AT&T

Unltd

Unltd

20GB

$33.75*

Unlimited Data

AT&T

Unltd

Unltd

Unltd

$41.25*

* 25% Off for 3 Months

AT&T vs Pure Talk Plan Comparison

Keep your AT&T phone, number & coverage: Save $619 per year

Carrier

Network Coverage

4G LTE Data

Price

Annual Cost

AT&T

AT&T 4G LTE

Unltd*

$75/mo

$900/yr

Pure Talk

AT&T 4G LTE

4GB

$25/mo

$281/yr

*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$50/mo$619/yr

Pure Talk Specs

Network:

AT&T

Technology:

GSM

Bring Your Phone:

Yes

Keep Your Number:

Yes

Contract:

Yes

Credit Check:

No

5G:

No

Prepaid:

Yes

Taxes/fees included:

Yes

VoLTE:

No

WiFi Calling:

No

Visual Voicemail:

No

Multi-line Discounts:

Yes

Multi-month Discounts:

No

International Roaming:

No

Pure Talk FAQs

What is Pure Talk?

Pure Talk is an MVNO that offers cheap prepaid cell phone plans.

Is any good?

If you're looking for cheap cell phone service without compromising coverage, Pure Talk will help you cut your phone bill significantly.

What cell towers does Pure Talk use?

Pure Talk operates on the nationwide AT&T 4G LTE & 5G network.

How much does Pure Talk cost?

Pure Talk offers a range of cheap cell phone plans starting at $20 per month.

Pure Talk Info

Founded:

2004

Headquarters:

11100 Alcovy Rd, Covington, GA 30014-6406

Employees:

1-10

Customer Service:

(877) 820-7873

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Find Cheap Cell Phone Plans in Your Area
Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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