PureTalk reviews: Read 158 customer service ratings

They will not answer the phone and they give you the runaround trying to do a return. If you do not send the return in 14 days the will not give you credit.

Sometimes you get what you pay for. While the price is good, the coverage is iffy and customer service is terrible. After purchasing a new Iphone 12 from Pure Talk, we immediately started having problems. Couldn't connect to customer service from that line and when I returned from a business trip and called from a separate line it took them nearly an hour to confirm that we were outside their warranty window so we are on our own. No apology, no offer to help. Just "It's outsi…de 14 days, so there's nothing I can do". Mark us down as a dissatisfied customer!Show more

Just like Joe from Ohio; Puretalk kept messing up my activation process and then after 30 days charged me for my free phone offer. My final call (actually 2nd call today. The 1st call I was put on hold for 24 minutes and no one ever came back on the line.) was today which was after more than a dozen+ calls all taking up most of my time being on hold and then if transferred, I had to repeat all the same information over and be placed on hold again. So, today I was informed for the first time afte…r all those calls to a lame customer service department, that I did not activate my phone in time, so that is why they charged me for the phone. No responsibility was taken on their part for all their delays, confusion and non-productive calls made to them to reconcile a simple process of phone activation. Stay as far away from this company. They have proven through so many bad reviews that they are not worth your time and effort and definitely do not deserve your hard earned dollars, because they don't seem to care about the customer.Show more

The service is great overall, but I don't get coverage in my office. Sadly, I need my office and my phone to work, so I had to drop the service.

Can't get anyone to pick-up a call for help or to answer a question. I decided to stay with Consumer Cellular for a few bucks more per month.

Love the ambitions and goals of Pure Talk USA but as far as service goes, I'm a little disappointed in the reception strength.

To be brief....I was dropped after I had the lowest cost plan and had approx 5,000 min built up.. Poof...they treat seniors terrible!

Worst customer service on the planet! They have no idea what's going on. 20 minute hold times everytime. They ported my number and can't activate new phone they sent me. I've been without a phone for 3 days now and I've made 23 calls and counting (from a borrowed phone) Over 10 hours with them and I get a different story every single time. I could go on but trust me when I say stay far away from these idiots!

I've made 14 phone calls and counting, just to activate a new service. By far worst phone experiences I've ever had. Not once have a waited less than 10 minutes to reach the first person. I've paid for their phone and I'm a new customer. Still they can't activate their own phone! What a complete joke of a company. I'm done waiting on hold and done with these idiots!

Better reception and better coverage for much much less than my old carrier. I'm happy to have swapped to Pure Talk. I just wish I've done it sooner!

Best decision I've ever made! Superior service all around. My bill was over $100 with Verizon, but since switching to PureTalk my bill has only been $30. That's such a huge difference and I can put that money towards more important things.

Pretty easy to make the switch. Signal and service is really great and I'm saving a lot of money, so it's a win/win for me.

I swapped to Pure Talk from Straight Talk and so far my phone signal has been worse. I've been experiencing dropped calls and delayed text messages. Considering going back to Straight Talk or trying another competitor.

I've been with PureTalk for a few months now and so far I've been really enjoying the service. Being elderly, it's great to have a phone service that is affordable. Thanks PureTalk!

Your support associates have been very pleasant to work with whenever I had an issue with my phone.

Haven't had any issues in the past few months with PureTalk! Even better are the savings!

My fiancé had her account hacked with the help of Pure Talk, lost over 30K and after 3 weeks, hours of calling and emailing, is still not able to regain control of her account given to the identity thief

Pure Talk USA is phenomenal! The pricing is perfect and what you're getting for it is comparable to the big carriers. Speed is blazing fast and the reception is really good.

After 4g data is used up, you go to 2g. Fine. I get it. But then that stopped. I called, and they said they would turn 2g "back on". Unnecessary to cut it off and make me call to get it back on since its unlimited.

Today we received our phone. It was defective so we called to see how to exchange it. The customer service was awful. They refused to make an exchange. We cancelled our plan from them and will have to dispute charges with our credit card company. It has been a headache. Now we will look for another cell phone provider.