Red Pocket Mobile reviews: Read 151 customer service ratings

It's decent service and network but not the best.

This is a great value! Just be prepared for the a mediocre customer service experience when you need to call them about registration and renewing your plan.

I haven't had any problems with RedPocket at all. Hell, I even had customer service wait on ME while I was on another live customer chat trying to get my number ported there. Yes, they waited on me in real time. The service is fine and I have not had a single issue with them so far. I feel like MoneySavingPro keeps attracting those who only have problems, and as a result, lots of MVNOs end up with bad reviews, even if that's not the full picture.

I've wasted HOURS trying to resolve simple issues cause by their billing system. You can wait forever on either chat or voice responses. Red Pocket's portal providing 'wait' times is a cruel joke. Starts off with '12 minutes', five minutes later it jumps to '17 minutes' and goes back and forth like that for up to 45 minutes (today), and even more. I'm still WAITING! Phone is as bad or worse, and then no help when you get hold of a human. I get the im…pression customer service if one tiny person in a 60 square foot office in Mumbai. I am paying more to change my provider! Life's too short to try to deal with such an insane system!Show more

Hours spent with customer service. Very polite and apologetic but were unable to resolve voicemail notifications not showing up and iphone messenger not showing "blue" messages when sent from another iphone. Very frustrating when I was disconnected from customer service several times, probably were hung-up on. Red Pocket Verizon sim (from another phone) worked almost flawlessly.

Got unusable GSM sim from provider when CDMA requested. Hours on the phone to RP to no avail - they just kept referring to ebay and would not provide activation code for existing CDMA sim. Working with RP was a living hell.

Could make calls and text, but when it comes to issues it took several emails before I got someone's attention, but then only lip service.

Can't recommend an annual plan, at least with Red Pocket, and can't recommend this provider. The 500/500/500 plan looks good, but with a series of problems. The issues are below and continue, worst among them relate to customer service. --- no response from customer service to a single one of our many email requests documenting issues. --- we can't access our account - locked out after just a couple of days of establishing it. password reset multiple times successfully - it just… will not let us in. emails go unanswered and unacknowledged. --- making calls can at times suffer delays before calls are connected, but are fine once established. --- texting pics doesn't work. Got 500mb data active. Regular texts work fine. No response... --- convenient BAL text to 3888 worked till about 4/12/19, and ever since never returns anything. Can't access account and can't use BAL. How do you check your balance? CS doesn't respond to emails inquiring why? Run out of minutes and we're at hard stop - no service. Unacceptable.Show more

I had a good experience with customer service with Red Pocket! I'm not the most technical person when it comes to phones and got a nice customer service representative who was patient with me in setting up my new phone. Customer Service is something people forget these days and it goes a long way.

If you're going to try Red Pocket I sure hope you have alot of time on your hands to deal with customer service. I tried to get my SIM working with my new phone and spent 3 hours with multiple agents trying to get it working. This was after being hung up on about every 30 minutes after calling back. Very unprofessional company.