Red Pocket SIM Card

Don’t deal with them! I’ve spent about 3 months to port my old number to this company after buying a yearly plan from them. And finally they did not port my old number but activated it with a new number that I did not asked for. And now they cant provide me with a refund for a yearly plan, because the plan was activated!!!! With a new number (because of their fault, not mine). Awful company!!! Just the worst I ever had deal with.

I wanted to purchase an eSIM and researched a number of similar low price no contract providers as this is a temporary option having just arrived in the USA for work.

I called up and walked through the process with the telesales advisor on the phone while I made the purchase on the website (as the eSIM purchase is only avaiable on 1 network and not with a simple means to add to the cart). I followed each step and after making the $30 payment I discovered I had just purchased a GSM SIM and was told I could not change it to an eSIM order!

Since then, I have collectively been on hold with their customer service for over 4 hours!!!! Multiple individuals, many who I can barely understand their english (on one occassion I had to cut the call and redial).

They seem incapable of cancelling the transaction or transferring the order to supply an eSIM!!

If you value your time then find a different service provider because if things go wrong then you effectively have no support!!!

I set up a new account for my 13 year old daughter, then I would switch. I purchased a new iPhone for her and financed it. Had no option to add a protection plan, was messaged I could add it later after phone arrived. Unfortunately I live in Ohio, this not an option!!! I now am paying for an iPhone for a 13 year old that I was promised there would be coverage on!!! I AM SO ANGRY!! I have been on Verizon for over 20 years and was hoping there was something new out here!! ***Carl from Red Pocket tried his hardest for over an hour to rectify the issue, customer service was priceless!! Unfortunately I need additional coverage for my young family.❤️

Initial activation issues, called phone was answered problem was solved.

Red pocket cut out my service 18 times in 8 months. They never fixed it I always had to. Endless poor customer service that only wasted hours of my time. Then this last month and a half I have had to fight several times a day to get it to work via settings. Several emails and countless waiting over the last month and a half still no fix. Now it has been 10 months of the service cutting out and they refuse to fix it.

I had a Family plan for more than two year and with recent recharge all the phones stopped working no data, text or calling. Spent more than 5 hours with technical support and it was not resolved, they asked to wait up to 72 hours to resolve it! Even though it was just two days on new billing cycle with no working service they wouldn't want to refund! Very bad customer support and unethical company refund policy.

Loooooonnnnnnnnngggggg wait times don't begin to tell the story. This company has the worst customer service I have ever experienced.

worked great until i had to renew this year then the problems mounted, dropped calls, service not available, or would quit altogether. tried to get a hold of costumer service for 3 days straight and evryone that i did get a hold of said they fixed the problem but none of the solutions worked. have a new phone (galxay s22 ultra)and no problem with other carriers that i tried only red pocket seems to have problems.

stay away from this carrier

I stayed on the phone for 3 hours just to talk to them, they always put you on hold for a long time

After three weeks still no resolution on why the phone doesn't work. They created a ticket after three weeks and no communication whatsoever afterward.