ROK Mobile is more of a unique prepaid cell phone carrier, because, upon activation, you receive a plethora of other insurance benefits such as accidental death and final expenses coverage, ID theft insurance, and roadside assistance to name a few. However, how does ROK Mobile stack up against the numerous MVNOs, like Straight Talk, Metro PCS, or Cricket Wireless, out there?
Another issue we consumers are possibly aware of is the fact that there is so much information lingering on the official site regarding the insurance policies and the no-contract plans. You and I would probably like an easier way to digest the details, so we've compiled the information and composed a simple-to-read guide.
Within this guide, you'll find information on the available ROK Mobile cell phone plans, including its new unlimited plan wireless services, phone selection, customer service, and more. Finally, we'll direct you to our cell phone plan comparison tool, so you can make a decision as to whether or not ROK Mobile is right for you.
In This Guide
Compare ROK Plans
ROK Mobile, which is a Sprint and Verizon network-based MVNO (meaning you won't have access to the T-Mobile service; the T-Mobile service is rather excellent in urban areas), offers varied monthly plans which make them perfect for all budget and most usage requirements. To illustrate, if you plan to use your phone to make calls only then the basic, standard or premium life no-contract plans are great for you.
With each of these options, you receive access to the ROK talk WiFi calling app. Upon download, you can use a compatible device--that allows WiFi calling--to make your calls.
Aside from the Basic Life prepay plan, you receive extensive insurance coverage with these ROK Mobile cell phone plans. The Standard Life plan comes with roadside assistance, accidental death insurance with up to a $100,000 benefit, and $20,000 for burial or cremation insurance.
Meanwhile, the Premium Life plan includes all the features in the Standard Life option, but with the added benefits of pharmacy savings, telemedicine, family legal services, and ID theft insurance. Considering each of these costs less than $20 a month, which on the insurance end you could easily pay for life insurance, this makes these choices smart deals.
How to Use Your ROK Phone Plan
If you want unlimited talk and texting as well as access to data, you'll want to select the Premium Life + Mobile Plan. With this offering, you receive all the benefits of the Premium Life plan with unlimited talk, texting, and access to 5GB of 4G LTE data. ROK sets hard data limits on only two monthly plans now (the ROK Red BYOD and 500MB plans), meaning once you exceed your monthly allotment it will shut off data access.
However, it has recently unveiled the unlimited plan, meaning that most of the Sprint BYOD prepay plans will sport unlimited 2G data after your LTE speed data allotment has been exceeded.
You have the option to buy an additional 1GB of data for $15. Therefore, if you plan to use much in the way of data, ROK might not be the best option for you, as you will have to continually add data or renew your plan early, both of which negate the savings you want to receive with ROK. If you use a lot of data, you should consider using an
If you use a lot of data, you should consider using an unlimited data plan instead. Just note that with ROK Mobile (and most providers, anyway) you will not have access to free airtime, so plan your talk, text, and data usage accordingly. Oh, and don't trust the websites that promise you free airtime hacks, unless you absolutely want malware.
Additionally, ROK Mobile customers have access to ROK Music, which is a music streaming service. With ROK Music, you can stream music from your Android phone or iPhone. In fact, you'll have access to over 20 million tracks.
You can also create streaming radio playlists and listen to your music offline. Pretty nifty for when you are in the mood for streaming music, especially when it's free. However, there may be better streaming music alternatives out there, like Spotify.
ROK operates under the largest CDMA network, Verizon Wireless, but it also operates on the Sprint network. However, ROK Mobile doesn't function on the AT&T and T-Mobile networks, as the T-Mobile network and AT&T networks both rely on GSM technology. This means you can expect to receive excellent reliability when making calls or accessing data.
Speaking of which, with Verizon Wireless data connection speeds of up to 4G LTE you can stream music, videos and more with your mobile device. Take a look at our cell phone coverage maps to compare the Verizon network to the competition.
Read More: CDMA vs. GSM: What's the Difference?
What Cell Phones Can I Get With ROK?
ROK differs from other service providers in that it doesn't offer an online store where you can buy cell phones. However, you can use the "Find a store" tab to discover stores near you. When there, you can buy devices and purchase plans. Furthermore, since ROK doesn't sell phones aside from the retail level it doesn't offer you the option of cell insurance.
So if you're looking for a great Android phone or a fantastic iPhone deal, you won't find it with ROK Mobile. You're better off hunting for iPhone deals at either a retailer or at another provider store.
You also have the option to bring your own device with you. To qualify, it must be on the CDMA network and it has to be unlocked. With these factors in mind, you can see if your phone qualifies by contacting ROK's customer service department.
Read More: If you're looking to compare smartphones, you can always use our efficient smartphone comparison tool.
Activating cell phone service through ROK is hassle free. To do this, you can activate service online or through one its partnered retail stores. If you plan to bring your unlocked CDMA device, you'll need to transfer service from your existing provider. We have a guide that will walk you through the process of unlocking your phone if you're interested. Nevertheless, to activate your phone with ROK Mobile, you need the following information ready when contacting customer service:
- The phone number you want to transfer
- Account number of the old carrier
- PIN number associated with the account
- Address on the account
If you're activating a 4G phone through ROK Mobile, you need to wait until you receive your ROK Mobile SIM card in the mail. You can learn more about the SIM card via our guide, "What Is a SIM Card?"
ROK has over 30 million free mobile hotspots available to you. To find them, download the MyROK app available in the Apple or Google Play store, as this will help you locate them. The benefit to using mobile hotspots is you receive access to free data, so you reduce the data usage on your account.
Read More: For more ways on reducing data, you can always read our guide on, "5 Ways to Reduce Your Mobile Data Usage."
ROK Customer Service
There wasn't much in the way of customer reviews for ROK. The main complaint I discovered was many users reporting slow data connection speeds. Of course, connection speeds depend on where you live, the type of device you have and what you do online.
Additionally, if you need to contact ROK you have to visit its website and submit a request or call its customer service line. You can also visit a local dealer to receive face-to-face interaction, something of which you won't find with other prepaid providers.
Related: Red Pocket doesn't offer the neat bonuses that ROK can, but they do have a broad range of plans and phones available. Check out our Red Pocket guide for more information.
ROK Mobile is different in the regard it packages its cell phone service with insurance products. On the surface, this is beneficial if you don't do much aside from talking on your phone.
However, if you like to text and use data often, you'll find the only plan offered is much more expensive than what you will find with other companies. For this reason, you might want to consider an alternative prepaid cell phone carrier.
You can also use our cell phone comparison tool to see how ROK compares to other MVNOs and the major carriers.