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Spectrum Mobile reviews: Read 1,422 customer service ratings

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Spectrum Mobile
1.5 (1,422)
Starting at
$20 /mo
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Customer Reviews 1.5
1,422 Spectrum Mobile reviews
5 118
4 30
3 25
2 66
1 1,183

Is Spectrum Mobile phone service any good?

The absolutely SUCK!

🤔Where to start. The person who placed my order screwed it up by ordering it as a new line instead of a replacement for an existing line then didn’t put on my account that I wanted to send my old phone in for a trade in credit. The new phone had to be activated under a new number. Then when it did get activated it took spectrum 5 weeks to get everything straightened out. Several reps told me that I could still send the old phone back but the sales team supervisor told me that since there was nothing on my account about sending the old phone back they were not going to allow me to send it back. I told her she needed to go back and listen to the recorded conversation she again said since it wasn’t noted on my account is was not going to be permitted. These people could screw up a 1 car funeral!!!! When the new phone is paid off I will drop spectrum mobile like a bad habit and I’m going back to Verizon.

Spectrum does not care about you in the least!

My data keeps cutting out for days at a time even though i haven't used it all up yet. Like right now, I'm not even halfway through my monthly limit and yet my data's been shut off entirely.

The worst cellular company ever!!!!

I received a phone erroneously somehow attached to my account. I tried to return it quickly and they denied the effort. Has never been activated in 2 years even after charging me every month....which I was unaware. I threw it away and now 2 years later and countless phone calls w customer service....no resolution. I have had to pay for the phone despite never activated and zero attempts from them to resolve the issue. Beware and do not use them for anything remotely attached to their cellular service .

Strong recommendation to stay away from spectrum

I am a current costumer of theirs I am really really having like the worse experience ever, phone signal is crap, speed of the internet for my are is crap, treatment from the costumer service real real bad, the added extra services to my account and when I called to tell them off they made me pay most of it I wasn't even aware those services existed until I saw my bill, so turns out they added deliberately some tv services to my account completely unauthorized I had to pay for them, I bought a phone with the credit promise if I send mine in exchange, they sent me the wrong label and the phone ended up somewhere else and they are making me pay for it too, their costumer service lied to me many times and always another person comes up to wash up their hands, highly not trustworthy services are simply not okay, and they won't help you when a real problems comes by so stay away from them, I live in Cudahy California and my name is Ricardo nieto, I mentioned this information so they know who I am when they see this, also they fix everything so you can't do anything legally so beware of them, between them and t-mobile go to tmobile

They are contract carrier.

Apple features call waiting and call forwarding are deleted from the iPhone when their SIMM card is installed. Notifications fail to work, especially on secondary authorizations that provide the 'six-digit code.' The price is, w/o question great, but cellular service is bad. Perception shows that the reps don't know their job as a rep in actual mobile centers that deal with nothing but mobile issues. I sadly left Spectrum to go to T-Mobile.

Horrible service in NE WI

Calls going to VM even when service was available, texts not received or sent, CS totally clueless. Experienced these same issues after switching from Samsung to Apple iPhone. I laugh when I see their Tv ads. Back on US Cellular prepaid and happy with service and CS.

Sucks! Should be -5 stars!

Spectrum has the worst service ever! I can’t even use my phone! My phone says I have signal, but no data goes through that connection. It took me like 10 minutes to load this site just to write this review! Definitely switching to T-Mobile. I have a family member that uses them and they have a great experience with them! So, yeah, stay away from spectrum mobile!

no comparison to tmobile

i was told by spectrum they could meet or beat any contract. then i showed them mine. this is what he told me : limited data, throttling, and the great price is only the first year. WTH. so, i showed him My tmobile plan : 2 lines 80 and 3rd line free No speed throttling, no caping, and no price hike. had it for 3yrs. and they have a much cheaper plan if needed. i said beat that and he hung up 🤣

Very dishonest , customer service disrespectful

When you think you have your issues resolved and find that spectrum took money from your account after they said I had a extension to return my phone in then when you call customer service are disrespectful and they took money wrongfully, no apologies I don't trust spectrum with my bank account info

I was blind transferred 3 times in one day...

I was blind transferred 3 times in one day and had three reps who were so rude I felt like I was the crazy one. These representatives need more training on empathizing, conflict resolution, and making sure all reps understand all questions or have a file they can access to answer odd questions so they don't go around gaslighting customers. I'm ready to leave Spectrum after years. They get paid to help me resolve issues not have to keep calling back to fix their mistakes. The only two people who didn't drop the ball were Cierra and Andrew as I said when Cierra answered the phone that I needed a supervisor RIGHT AWAY!!! Spectrum, your reps ain't reppin fo ya. They bout to drive your customers to other providers. BETTER TRAINING!!!

Don't like them at all.

Sent us a letter saying the phone was broken and it's our fault so they won't replace it. They haven't seen the phone, they took our complaint that it was overheating and it couldn't be used anymore, then sent the letter denying any compensation. What a joke. These people don't follow up on customer complaints.

IT SUCKS!

I still DON'T HAVE MY PHONE! NOBODY KNOWS HOW TO FIX IT

Phones are good

Spectrum mobile sucks they don't want to work with the clients when something comes up and they can't pay a bill because there's fraud on their account and try to get it to where the person can pay next time and pay two bills at once they won't do it they're going to still suspend the service and not even worry about it because the person had fraud on their account That's how good spectrum is they don't care I could go to Verizon anywhere else and they will okay we will work with you and we will give you extra time to pay the bill spectrum won't do that so you don't want to be with them

Stay away

I have tried working with spectrum mobile twice now and both times have been a nightmare. The first time they tried to overcharge me so I canceled my services and now again a few years later I ordered two tablets it's specific phone numbers for my business after being told yes I can have them and they sent me the devices now the devices have different numbers and when I called spectrum to get it figured out they told me they cannot give me kicked numbers that they are generated. This company is a joke and will promise anything just like a used car salesman.

Beware Spectrum Mobile.

Beware Spectrum Mobile. Background complicated, but bottom line is that sales reps misinformed/outright lied about 12 months free service. This induced me to switch from Verizon. Was assured that that today’s bill would show a zero balance. It did not. Only apologies, now. Spectrum Mobile reneged/made unkept promises. My trust was misplaced.

Customer service is beyond trash.

Every single customer service rep says something different. Do they make up the rules as they go along. It’s ridiculous. Got two lines for the simple fact that it was buy one line get the next free. Even when I called to activate my phone I wasn’t told this is only if you have internet service. I called to calculate my monthly bill and found out my bill is 40+ more dollars than I thought. This is just one of the many things that I was misinformed about. Beyond aggravating. 🤬🤬

False advertisement, lied about hidden fees

Upon purchase I was told my first bill was going to be 91.89 for two phones and got hit with $135 for my upcoming bill I called and asked why and they gave me some sob excuse that it’s proration and not a hidden fee name it what ever you want you hid that charge from me at the time of purchase and try to say it’s something else

No integrity

Customer service is trash they let someone who wasn't me didn't have my password go in my account and remove a phone I paid for and take it to a new account then told me it was nothing they can do I'm going back to metro

DO NOT SWITCH TO SPECTRUM MOBILE

Do not switch to Spectrum Mobile, even though they advertise using Verizon towers! I stayed for 2 weeks and immediately switched back to Verizon! You pay for what you get. Customer service did not tell me I had 14 days to return a gimmick free tablet and was harassed to pay $179 for a tablet worth $40 at best! Do not keep deciding on Spectrum Mobile, let me help you… NO! RUN FROM SPECTRUM MOBILE! I’d give 0 stars if I could!

Mobile service in Kalamazoo horrible. In my home

Frequently calls dropped or were garbled . Previously used carrier Verizon was fine Spectrum mobile had no solutions. Returned to Verizon now back to normal. Probably had to do with Verizon mobile extender I have in home would not work with Spectrum. They didn't have an alternate extender. Try Spectrum mobile in house before buying!

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Spectrum Mobile guides

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Spectrum Mobile Coverage Map
3 min read
Jan 11, 2024
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