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Spectrum Mobile reviews: Read 1,422 customer service ratings

Check out what customers are saying about Spectrum Mobile

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Spectrum Mobile
1.5 (1,422)
Starting at
$20 /mo
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Customer Reviews 1.5
1,422 Spectrum Mobile reviews
5 118
4 30
3 25
2 66
1 1,183

Is Spectrum Mobile phone service any good?

Wouldn't even activate...got no help.

If it weren't a bundled deal I'd just drop it now without using it. I'll wait a year...then drop it.

Worst cell service ever

Switched to spectrum from Verizon to try and save a few dollars, and I am getting what I paid for. I could send snail mail faster, don’t even think you can stream any type multi media, it’s impossible. Worse decision ever.

Careful they never help when you call

Charge me extra for almost 6 months

They are the worst mobile phone service.

I recently decided to get a upgrade with my mobile plan. I went to a Spectrum store to purchase my IPhone 14 trading in my IPhone 7 plus. I had got insurance plan on my new iPhone. The issue started when I called customers to get my current number switched over to my IPhone 14. Some from the customer service department somehow took my insurance plan off my plan and switched my installment plan from what I agreed to pay at the time of my upgrade. I was told that someone from customer service did a number swap. I went on my mobile app to check my bill my current bill which I had paid $131 the previous month which included my payment plan plus mobile bill and insurance. I received a notification by email that stated I need to pay $700 to avoid service interruption. I was so upset that I called customer service line and explain to them what was going. The service representative put in a ticket and this issue still hasn’t been resolved.

i would rate 0 if i could.

Dont fall into the trap. I have to call 4-8 times to complete calls, they all drop even if i am not moving. The coverage sucks and the reliability is atrocious.

Just bought 3 lines and a phone,

All of our phone drop calls and never can get a signal

Horrible company

This was one of the worst internet and cell services I have ever had. They use false advertising and no contracts but still fine you when you can el service. They took money out of my account twice, and I had to wait weeks for a refund, which cause me to go negative in my bank account and accrue fees. The cell phone replacement I got when I had to use my expensive insurance was junk and I still had to pay 50.00 for it. I feel like the phone was rigged to drop wifi so that I would accrue data, as it was 1 of for internet devices used in my household and the only one to continuously drop wifi. They lure you in with cheap mobile service, but then charge per gig of sneaky wifi useage, so that the bill is not the advertised 15.00, but over 60! Your better off with straight talk servc and phone from Walmart!

Con artist. Ripping of disabled

Took $77 out of account but have to wait 7-10 business day to get money back

Customer service is horrible

I bought a bundle plan, which included 55 internet plan and a free line of cellphone service for one year. They said my own cellphone was not compatible, so I purchased a phone from them. Then, I get my phonebill. Guess what? I got charged for that "free" line! Initially when I ordered my phone, fedex kept trying to deliver to the wrong address, even though they had the correct address, they claimed that my address did not exist! So, fedex sent my phone back to spectrum. So, I had to wait for spectrum to get my phone back, process it, return my fee to my account, which took almost two weeks, THEN I was allowed to reorder my phone. I finally received my phone, and I called several times to make SURE that my free line bundle offer was still good. They assured me every time that since it was not my fault about not getting my phone in time (offer for free line of service had ended before I got my phone) that since it was not my fault that my phone never got to me in time, they would still honor our deal, no worries. Well guess what? My first bill just came in, and I was billed FULL price! Called customer service, was told that the second phone was never added as a free line! So, a ticket has been made, and if they do NOT fix this, I am dropping their lying service like a hot potato! I will have to buy my phone out, but I will just go back to my old service that I can depend on! And, even though I love this phone, and they claim to offer 5g, I have yet to pick up a 5g signal, even though I have no problems on my old phone, which also uses Verizon towers!

No service anywhere. Horrible customer service

No service at my home or job. Called twice about a replacement Sim spoke to 3 different people and I still don't have a sim and an order was never placed by either representative when I called.

They do not care

I am a senior and decided to switch from Verizon to Spectrom. After being deceived about simpl activation Ifound out after driving 182 miles to a Spectrom store the entire system was down. They assured me that I could easily activate it by phone. So this morning I did just that with the help of a technician on the phone HE told me all I had to do was power my phone off and on and I would be all set. When I then tried to make a phon call I was prompted with the message that Verizon was canceled. I then called an individual at Customer Care and the guy told me that I needed a new Sim card. That will take four days to get to me. Noone on my numerous phone call and my 182 mile round trip to the closest sore mentioned Sim CARD. They were told I was 80 with medical conditions including heart problem they could not do anything about I. BEWARE OF WHAT THEY TELL YOU ALL THEY CARE ABOUT IS MONEY NOT CUSTOMER CARE.

Ehhh go elsewhere if you have been a customer.

Ive had spectrum mobile since they started. I asked to lower my bill to the 29.99 offer they are showing on commercials and they cant do that. Ive been paying 55. Then once i paid my phone off the 2year contract it went down to 45. I moved and i no longer was using the home internet sevice so they raised my mobile bill back to 55 because i no longer use spectrum home internet. But now customers are getting 29.99 for unlimited everything. But im still paying 55. This is bs. I will go elsewhere. Plenty of other mobile services i can get under 55. Monthly

Don't go to spectrum.

My husband and I switched to spectrum mobile in Dec. January they charged me for 2lines instead of buy one get one free. I called they said it was corrected. Feb. Bill is still charging for 2. They said last month theyv only corrected for that month,it is now fixed. March,still charging for lines I called again. They said it was fixed. Then the next day cut my phone off wanted 176.00 . Called again said it's corrected April bill still Not corrected. They blame it on the last person every time. Spectrum get it together

Worst service,

Promise of additional line free for one year ,but bill me for it every month.

The worst phone service...

I will walk right around d the corner from my house and will not have service to make a call. This phone service is the worst, I regret this move I made with spectrum mobile every day. Phone loud and do not hear the phone ring and right by it.

Never use Spectrum the worst phone carrier

I changed over to Spectrum from T-Mobile the biggest mistake I have ever made the employees at Spectrum do not work as a team they work as individuals they lie to you they take your money and don't want to know you if a mistake is made they do not want to correct it they pass it on to somebody else unauthorized money out of my account and told me that that was allowed they put me on a auto bill and I'm not allowed to change it they gave me incorrect phone mail me a new one same phone took me over 30 days to get the correct phone and then I could not trade my old phone in as the promo they had would allow me to do that because I did an exchange corporate you call them they tell you that it's not corporate and won't help you you can speak to a supervisor they won't help you so you basically when they make a mistake you that becomes your problem and they do very little to try to help my best advice is never Spectrum mobile they are rip-offs they don't care about their customers all they do again take your money and you are nobody

I get dropped calls and BAD connectivity

For over 6 months now I have had nothing but problems. Dropped call, bad connectivity. I even, at Spectrums advice, bought a new "Spectrum phone." It's even more of a problem. I am very disappointed. This is false advertising. DO NOT switch to Spectrum!!

DON'T DO IT-BEYOND BUYERS REMORSE

360 degrees of horrible customer service, misleading and misrepresentation, defective equipment, and poor service. Free is never free. And there is a reason for no written contracts. I have spent enough hours on the phone trouble shooting and filing complaints to fund pt employment and too few enjoying the supposed services that were being paid for.

HORRENDOUS

You won't have a phone for a week if you change your service to them, they don't know how to change over a port, stay with who you have, be smart,

Spectrum offers are a joke. They lie about their o

Don't go with Spectrum they're terrible April be 5 months and they still have a correct at my bill I got the buy one get one for 12 months I free I still haven't got nothing free and they all they do is pass the buck they're a bunch of liars down the line I'm thinking about switching away from these people they're horrible when they turn it over to a supervisor they're worse than the workers I advise you not to go with Spectrum but you can do what you want that's my opinion make your own opinion

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Spectrum Mobile guides

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Spectrum Mobile Coverage Map
3 min read
Jan 11, 2024
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