Read 1,163 user reviews
Wifi is absolutely horrible!!!!!
Would be good if wifi wouldn't drop constantly.
Dishonorable company with incompetent sale people
I was moving had to use new address to set up mobile account told sale person not at address yet ask that phone be mailed to address I was at said ok never did anyone explain phone could only go to address on account someone signed for it 10 days before I moved in and spectrum said I was responsible for phone this was their mistake "incompetence" I ve notice you're told different things by different people "incompetence" you are given poor information by incompetent people
I switched from iPhone to Samsung s21 5G no data
I switched from iPhone to Samsung s21 5G no data, The customer service doesn’t know how to turn the data on I’m only able to call and text but I can’t use the Internet in my new cell phone call them like 20 times and change the Sim card four times.
They have a lack of experience and staff.
I don’t recommend them.
The phone service itself works fine.
Customer help is horrible. No communication between the stores and the company. Good luck getting a phone issue fixed. I am ready for an upgrade but can't even call the local store to se if they have any phones. BTW they don't have any. The people in customer service are nice but can't help you. They have no contact to the stores.
awful customer service. they lie to you.
Poor customer service and the cellphone will arrive locked. then they will not take back. it is a fraud.
Worst mobile service and customer service
My experience is so bad I’m paying a fee that I don’t feel is accurate just so I can call and disconnect my service all together I absolutely hate spectrum mobile and will be contacting a lawyer
Don’t call to get information.
I called spectrum mobile because my wife and I thought it might make sense to switch. All I wanted to know is weather or not we could both keep our phone numbers. First the agent asked for my imei number, nest he wanted to know my birthdate, and then he asked for my social security number. I asked him why he needed my social security number, he said the system needed it for the inquiry. I did not give him my social and hung up. The next thing I know, my current carrier is sending my email account access codes that I did not request.
Zero stars, really. They messed up my order and then I tried to get it straightened out but after more than 3 hours total on hold, at least 6 phone calls to them, calls to Fed Ex trying to track down the phone, and being transferred to different people, being told different things on different days, and being told 'they can't fully refund my money' I finally cancelled. They say they will refund most of my money once they track down the phone they sent to the wrong address; except for between $60 and $70 in taxes and fees. So, in summary, I am paying for their mistakes and incompetence. A total rip off.
I'm a new customer 1 week I cannot get voicemail
Customer service horrible in store an through app no resolution to my problem 3 days now I have only had the phone a week even with a live person on the other end still no voicemail
!!!TERRIBLE TERRIBLE TERRIBLE!!!!
MULTIPLE!!! drop calls back to back!! People had hard time understanding me!! Never had phone service that bad!!!!!
Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.