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Spectrum Mobile Reviews in 2022

Spectrum Mobile customer service reviews

Spectrum Mobile
Average Customer Rating1163 User Reviews
User Rating Distribution
5 Stars101
4 Stars24
3 Stars21
2 Stars51
1 Star966
Plans starting at:$14/mo
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Read 1,163 user reviews

No APN mods; 5g won't work

Got a Samsung 21 ultra, now anytime it goes into 5g there's no service. LTE has service.

There's no option to change the APN, or stay off of 5g. They can't just easily fix it, gotta go into a store or wait on a phone call. [Other providers allow you to modify APN, Just not spectrum]

Worst customer service!

I never even succeeded at activating my phone. I wanted on the phone for 46 minutes before giving up. Could not help by online chat. Tried calling again with another long wait with no service. Finally used chat to cancel and refund . They sure charged me fast enough before activation was complete but I've yet to receive a refund 5 days later.

I have Paid off phone and can't unlock

No phone insurance in NY. When I tried to change carriers, the new phone i purchased is locked for 60 days. So I can't switch without buying new phone. DO SWITCH SPECTRUM MOBILE. !!

There are so many dead spots...and the phone sucks

I can't believe how many dead spots there are...In the middle of Jacksonville Fl. No network, no service bars.....Grave yard DEAD...And this phone they sold me...won't run two programs at once ..keeps turning one of them off..and at home...try to watch TV on the phone or the computer...and it says connect to home spectrum internet....AT HOME... unbelievable

I regret ever having switched, you might too

They're a cable company masquerading as a cell phone company. I wish I could give them 0 stars! They lure you in with "competitive" pricing then punish you for being a loyal customer and porting my phones over was a NIGHTMARE!! They screwed up the sim cards they gave me and I ended up having to spend hours in a store with a representative who was as frustrated as I was at the process involved in getting my phones activated. I ended up having to buy 2 new phones - wasn't planning on that! But wait - there's more!

I signed up for their $45/month unlimited plan with the $14/G per line for my kids. Thought it would save me money. Boy was I wrong. Those gigs add up quick! Barely a week after I joined Spectrum mobile to "save money" they offered a new promo - $29.99 unlimited. So I call them up to switch my lines to that deal. I'm still a "new customer", right? Talked to 3 different people, got 3 different answers. Ended up finally going to the store where the rep there called corporate to inquire and was told nope - only applies to new customers or adding new lines to the account. He was as exasperated as I was! Really? You're going to do that to me after being a customer for barely a month? Goodbye!

But wait - it gets worse!

I decided to switch back to my previous premium carrier whose network is the one Spectrum mobile uses. Figured that should be fairly seamless, right? Wrong!! The nightmare of switching TO Spectrum didn't even compare to the nightmare I went through switching FROM Spectrum. Long story short - went 2 days with NO PHONE SERVICE with 2 visits to the store having to use their phones because I couldn't use my own phone to make phone calls to resolve the issue because the porting process was screwed up.

NEVER EVER AGAIN will I trust a cable company masquerading as a wireless provider with my wireless phone service!! Don't you either!

Same service as Verizon uses their towers.

Cell service is the same as Verizon since they use their towers. They do not subsidize phones like Verizon or have any discount phone deals. Their unlimited plans are about average price. $75 for two lines unlimited and brought my own unlocked phones. A week later they had a special for $29.99 a line and would not let us move to it. Spectrum only caters to getting new users. Same as their cable/internet services. No bundles for existing cable/internet/landline customers. No extras either (Netflix, Hulu, HBO

Max, Sirius radio,etc), like Verizon Sprint AT&T and T-Mobile provide. They do not care if you are a long term customer at all. Spectrum needs more local offices and seems like they are new to the cell service game, more of a Verizon lease than a new startup.

I have Spectrum Mobile for my whole family

I have Spectrum Mobile for my whole family. We love it. We get Verizon’s network without Verizon’s nonsenses or price tag. Very competent tech support people too.

No prorate on service canceled.

I cancelled my service 4 days into the billing period and have to pay for the whole month. Rip-Off.

They have horrible customer service

I'm a service member and I needed to switch from spectrum to Verizon for a better deal, coverage, and true unlimited 5g. What they did was lock me out of my phone and deleted my phone number completely, and said it would take two days. If you're in the service and on leave you know that you need a phone incase they call and tell you to get back, so do not go through them they will screw you.

Spectrum is back to the old ways of Charter.

They tell you a lie and then try their damnedest to convince you it’s the truth. I have been with Spectrum since they became Spectrum. For my loyalty I get to pay 50% more for the same service as a new customer. They freely advertise two or more lines $ 29.99. What they don’t tell you when you add your new lines is that when you get your bill you’ll have a big surprise. Any lines that you already have with them do not get the new discount rate !! In other words your loyalty as a customer means absolutely nothing to them. And to that I say screw Spectrum !!!! There are plenty of other service providers out there. I will take all of my services elsewhere !!

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Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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