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T-Mobile Reviews & Ratings

T-Mobile customer ratings in 2021

Average Customer Rating35 User Reviews
User Rating Distribution
5 Stars7
4 Stars6
3 Stars5
2 Stars6
1 Star11
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Read 0 T-Mobile user reviews

Mis-represent specials, poor service

Have been with t-mobile for years. Bought 2 new 5-g Samsung for special; 'buy 1 get 1 free'. Except that special was not honored. Were charged full price for both. Plus only 1 of our returned phones given $45 rebate. Flat out lied to us. Areas of phone service access reduces continually. This is a deal breaker, done with T-Mobile, forever.

Avoid this company, they don't answer calls!!

The reps are lazy, unhelpful and have no idea what they are doing.

Bad coverage area, bad business reps

Transferred over from Cricket, bad idea! TMobile mat be good for someone that never travels out side the city but for me, it was a horrible experience. 6 dropped calls out of 10 not to mention all the ones that couldn't go thru and that were never received. My rep, because this was a business account, christal from TX RGV area gave me poor customer support from the very beginning then wouldn't even answer my calls nor return my messages. This is my second time with tmobile, NEVER AGAIN!!


I switched from Verizon because of a good deal for people "Over 55" years of age. Verizon is extortion compared to the bill I have now. However, the coverage is actually terrible; and I get dropped calls like never before. It doesn't matter what part of the country I'm in. It happened consistently between North East Ohio and Charleston SC! It's slightly better in metro areas; but can get very aggravating when trying to use Google Maps or WhatsApp while on the road. I NEVER had any issues with Verizon with respect to coverage and dropped signal; and I was with them for 10+ years. I'm seriously considering looking into AT&T or returning to Verizon. I would not recommend T-Mobile if you're looking for a reliable service!

Dishonest , horrible service , reps hang up on you

T Mobile is probably the worst service ! Dropped calls , no network connection , although they claim their service has me covered . When you call the reps hang up on you right after they say they are sorry , not the word I would use . They cancelled my service but didn't refund the money I prepaid for their service .... BEWARE of T Mobile !!!

Anissa and nick were great!

Talked to 10 different people trying to get our issue handled. Finally got to two people that knew what they were doing. The rest of customer service need training on your new services.

One hour wait to talk to supervisor

Spectrum is charging $19 including a new phone, T Mobile is charging $30 for same service!


Avoid T-Mobile / Sprint. When you call a message says, "Hold times are more than 2 hours. Press "1" to get an "Expert" to call you back in greater than 2 hours." The last time I did this in the afternoon. I got a call back from someone in the Phillipines between midnight - 1:00 am. After 7 days they still had not ported my old number from Verizon. They are smooth talkers. But they are incompetent.

The Lexington Store, Thomas, was great, friendly

We were changing carriers and getting new phone, great service!!!

Deceptive business practices and representatives.

I was figuratively involved in a hit and run with T-Mobile; T-Mobile being the perpetrator. They called me and sold me a nonexistent $20, 4gb data phone plan and sent me a used Samsung phone after having me sign paperwork (via email) for a new one. The phone arrived with a number already assigned to it, voice messages and texts already received by that number, missing packaging, was covered in dust, and it had no data service. When I called to complain, they initiated their bait-and-switch routine with a promise to "discipline" the rep who sold me a bogus plan. Now, they would do me a "favor" by putting me on a $50 a month plan so I could have data and assured me the phone hadn't been "used;" it had been a screw-up with their activation and deactivation methods before shipping. I explicitly rejected their "offer," deactivated and returned the phone within 3 days (after jumping through multiple hoops), effectively canceling the service, with T-Mobile promising that would be the end of it. Then, they billed me for a month of service at $50!! And this paper bill clearly listed the old number that came on the phone and its usage statistics (that had belonged to someone else), together with my personal number that I had activated when I purchased it. They were billing me for TWO lines, when I only briefly had ONE. I of course called to complain and to get this "bill" canceled and literally recorded the T-Mobile rep stating that I owed them nothing. He said they would open an investigation and that I should hear from them within two days. Instead of THAT happening, I received another $50 late payment/failure to pay notice!! Now, my credit has been dinged at the worst possible time because I intend to move. I URGE anyone to NOT sign up for T-Mobile!! You cannot TRUST anything their reps say, because I've spent hours speaking to SIX of them; and each one flat-out lied each time. One, lied about the phone plans, three lied about the status of the phone, one put me on a plan without my permission, and two swore to FIX my canceled status/no charge status and utterly failed to follow through. STAY AWAY FROM T-MOBILE. It has been my WORST nightmare that I still can't wake from!!

customer service


store 775-2490009

went there with many questions and received the best customer service ever.

every question I had was answered. James waited on me.

there are no deals they overcharge

they tell us we are getting a deal with getting a third line free but still charge us for it claming they are only charging us for 2 lines while our bill is 197 when it should only be 154. i would honestly not give them any stars if I could.

Slow internet

Slow internet for last 8 months, says its our ISP. It is not our ISP! All our pc’s aren't slow. JUST THE T -MOBILE PHONES!!! Customer service has been no help at all.

Corrupted Executive Office

Tmobile executive office runs its operations solely based on their ego. I had an active connection with tmobile. One day I lodged a complaint against tmobile, it was a genuine complaint, I sent the complaint directly to their top executives in writing. Following which the executive office of tmobile blocked my access to my account. Tmobile and it’s top executives are corrupted and lacks integrity. The executive office of Tmobile abused its powers by blocking my access to my phone account. Corruption to the max...

Everything- horrible customer service + a lot more

Have been trying for 7 hours to rectify a phone purchase after the store employee gave me the wrong phone. Here are the issues: 1) changed $1500 for an online purchase that I did not authorize. Had to wait on hold an hour to cancel it 2) went to store and signed up for additional line to get the promo for buy one iPhone get one free. They Put the wrong phone I’m my bag and when I went to return it they will only take it back if a pay $49 for them to restock-even though it was their fault. 3) been dealing with corporate For 2 weeks who said they would send me a New phone and return the wrong one via mail- guess what? I never got it. 4). Another 90 minutes on the phone and my phone order was finally completed correctly and I was told to return the wrong to the store. That brings me to the store where they Are trying to charge a restock fee. Total insanity and not work the 7+ hours dealing with incompetency. No wonder they had to merge with Sprint. I’m hopeful the wireless service will improve under new company.

senior plan, reliable service competitive price.

no complaints

Service quality and Price

Been Very Good

They respect loyal customers

I have been a customer with T-Mobile for over 7 years and have been very happy

They had the phone I wanted

The website drags and my homepage doesn't show all accounts. Irritating.

They refuse to solve my problem

The carrier has over charged us on our phone lease for 1 year now. They have not corrected and it appears won't be correcting.

Call quality is strong

I had miserably slow service and streaming was impossible.


poor prepay policies

They don't try to deceive you

Honest and straightforward prices. No surprises

Top notch customer service representatives

Friendly, courteous, helpful customer service representatives.

Consistently good service

T-mobile has been consistent with pricing and reliability. I give them high marks for their call center customer service except getting transferred too many times.

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T-Mobile MVNO FAQs

How do I switch to T-Mobile?

Switching to T-Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to T-Mobile. You can keep your old number. All you need to do is order a T-Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does T-Mobile have network coverage in my area?

T-Mobile is powered by T-Mobile, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to T-Mobile directly.

Can I keep my phone number when I switch to T-Mobile?

Yes! It's easy to port your existing phone number to T-Mobile during the activation process.

Can I bring my phone to T-Mobile?

Yes! Most unlocked smartphones that have a SIM card slot will work with T-Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

T-Mobile Network Specs

3G Bands:1900, 1700MHz/2100MHz
4G LTE Bands:1900, 1700MHz/2100, 850, 700MHz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - Postpaid
Credit Check:Yes
Prepaid:No - Postpaid

T-Mobile Company Info

Headquarters:12920 Se 38th St. Bellevue, WA 98006
Customer Service:(877) 746-0909
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
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