T-Mobile Customer Reviews

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T-Mobile Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star18 User Reviews

User Rating Distribution

5 Stars4
4 Stars4
3 Stars5
2 Stars4
1 Star1
0 Stars0
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1 Star2 Star3 Star4 Star5 StarRecommendedThey respect loyal customersno problems

I have been a customer with T-Mobile for over 7 years and have been very happy

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1 Star2 Star3 Star4 Star5 StarRecommendedThey had the phone I wantedInternet is so slow

The website drags and my homepage doesn't show all accounts. Irritating.

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1 Star2 Star3 Star4 Star5 StarNot Recommendedcan't think of anyThey refuse to solve my problem

The carrier has over charged us on our phone lease for 1 year now. They have not corrected and it appears won't be correcting.

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1 Star2 Star3 Star4 Star5 StarRecommendedCall quality is strongcan't watch TV or Netflix on my phone

I had miserably slow service and streaming was impossible.

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1 Star2 Star3 Star4 Star5 StarRecommendedwell-knownpoor customer and network service

poor prepay policies

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1 Star2 Star3 Star4 Star5 StarRecommendedThey don't try to deceive younone

Honest and straightforward prices. No surprises

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1 Star2 Star3 Star4 Star5 StarRecommendedTop notch customer service representativesnone

Friendly, courteous, helpful customer service representatives.

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1 Star2 Star3 Star4 Star5 StarRecommendedConsistently good serviceGet bounced around a lot in customer service

T-mobile has been consistent with pricing and reliability. I give them high marks for their call center customer service except getting transferred too many times.

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1 Star2 Star3 Star4 Star5 StarRecommendedService is goodcustomer service is a joke

i can say that the carrier is good and that i never have dropped calls however they will not unlock my cellphone. I came to them with a tmobile phone that i purchased off ebay and that i pay my monthly charge and i requested them to give me the unlock code and they won't. it's like they're keeping me hostage. i'm not even trying to leave. I just want to sell my cellphone for a more recent one and if it's unlocked, i will get more money.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedWish they were nicerDon't like them anymore

Store representatives are rude, call center reps are rude!

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1 Star2 Star3 Star4 Star5 StarRecommendedWebsite is easy to navigateNo email to contact customer support

I switched to T-mobile after having numerous bad customer support experiences with my previous provider. Tmobile accepted me with much less than stellar credit score and even allowed me to make payments on the cellphone I really wanted!

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer service are determined to help younone

Lost/temporarily misplaced my cell phone manual, needed instructions to accomplish task for downloading photo album to desktop - customer service walked me through instructions and waited to ensure it worked properly.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedPhones are okThey lie

Don't buy their insurance. They send you back a used phone, not a new one like you lost or was stolen.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedOnly works when I'm at homeCheap quality phones

T-Mobile is very deceiving about coverage. No coverage when you are in a building.

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1 Star2 Star3 Star4 Star5 StarNot RecommendednoneDeceptive business practices

I changed to T-Mobile. I was very happy with the early termination fee BUT once approved I found out online it states within 24 hours for the cyber MasterCard and 4-6 weeks for the plastic card. I waited three days and finally called and was told by T-Mobile customer service that is AFTER 25 days of having a T-Mobile Account

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1 Star2 Star3 Star4 Star5 StarRecommendedService is excellent in citiesDropped calls and spotty coverage outside of a city

i might give them 5 stars if I never needed to leave the ny city area because their fees are terrific and that they let you use your cellphone's data plan on other devices but I can't believe my phone will have data access outside major metropolitan areas which is a big no no because I travel quite a lot.

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1 Star2 Star3 Star4 Star5 StarRecommendedOutstanding customer serviceNot 100% coverage

We moved to another state and suffered a loss in data coverage which caused us to switch providers. The final bill went to collections, however tmobile went well out of their way to help us reconcile the debt and move on. This isn't ordinary treatment of ex-account holders. They went above and beyond even what we expected when we reached out to them for help.

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1 Star2 Star3 Star4 Star5 StarRecommendedGood servicenone

Never had a problem with T-Mobile. Good unlimited service.

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T-Mobile Customer Reviews

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