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T-Mobile Reviews

T-Mobile user reviews & ratings

Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

T-Mobile User Reviews

Recommendedsenior plan, reliable service competitive complaints

no complaints

RecommendedService quality and PriceNo problems

Been Very Good

RecommendedThey respect loyal customersno problems

I have been a customer with T-Mobile for over 7 years and have been very happy

RecommendedThey had the phone I wantedInternet is so slow

The website drags and my homepage doesn't show all accounts. Irritating.

Not Recommendedcan't think of anyThey refuse to solve my problem

The carrier has over charged us on our phone lease for 1 year now. They have not corrected and it appears won't be correcting.

RecommendedCall quality is strongcan't watch TV or Netflix on my phone

I had miserably slow service and streaming was impossible.

Recommendedwell-knownpoor customer and network service

poor prepay policies

RecommendedThey don't try to deceive younone

Honest and straightforward prices. No surprises

RecommendedTop notch customer service representativesnone

Friendly, courteous, helpful customer service representatives.

RecommendedConsistently good serviceGet bounced around a lot in customer service

T-mobile has been consistent with pricing and reliability. I give them high marks for their call center customer service except getting transferred too many times.

RecommendedService is goodcustomer service is a joke

i can say that the carrier is good and that i never have dropped calls however they will not unlock my cellphone. I came to them with a tmobile phone that i purchased off ebay and that i pay my monthly charge and i requested them to give me the unlock code and they won't. it's like they're keeping me hostage. i'm not even trying to leave. I just want to sell my cellphone for a more recent one and if it's unlocked, i will get more money.

Not RecommendedWish they were nicerDon't like them anymore

Store representatives are rude, call center reps are rude!

RecommendedWebsite is easy to navigateNo email to contact customer support

I switched to T-mobile after having numerous bad customer support experiences with my previous provider. Tmobile accepted me with much less than stellar credit score and even allowed me to make payments on the cellphone I really wanted!

RecommendedCustomer service are determined to help younone

Lost/temporarily misplaced my cell phone manual, needed instructions to accomplish task for downloading photo album to desktop - customer service walked me through instructions and waited to ensure it worked properly.

Not RecommendedPhones are okThey lie

Don't buy their insurance. They send you back a used phone, not a new one like you lost or was stolen.

Not RecommendedOnly works when I'm at homeCheap quality phones

T-Mobile is very deceiving about coverage. No coverage when you are in a building.

Not RecommendednoneDeceptive business practices

I changed to T-Mobile. I was very happy with the early termination fee BUT once approved I found out online it states within 24 hours for the cyber MasterCard and 4-6 weeks for the plastic card. I waited three days and finally called and was told by T-Mobile customer service that is AFTER 25 days of having a T-Mobile Account

RecommendedService is excellent in citiesDropped calls and spotty coverage outside of a city

i might give them 5 stars if I never needed to leave the ny city area because their fees are terrific and that they let you use your cellphone's data plan on other devices but I can't believe my phone will have data access outside major metropolitan areas which is a big no no because I travel quite a lot.

RecommendedOutstanding customer serviceNot 100% coverage

We moved to another state and suffered a loss in data coverage which caused us to switch providers. The final bill went to collections, however tmobile went well out of their way to help us reconcile the debt and move on. This isn't ordinary treatment of ex-account holders. They went above and beyond even what we expected when we reached out to them for help.

RecommendedGood servicenone

Never had a problem with T-Mobile. Good unlimited service.

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T-Mobile FAQs

How do I switch to T-Mobile?

Switching to T-Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to T-Mobile. You can keep your old number. All you need to do is order a T-Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does T-Mobile have network coverage in my area?

T-Mobile is powered by T-Mobile, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to T-Mobile directly.

Can I keep my phone number when I switch to T-Mobile?

Yes! It's easy to port your existing phone number to T-Mobile during the activation process.

Can I bring my phone to T-Mobile?

Yes! Most unlocked smartphones that have a SIM card slot will work with T-Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with T-Mobile?

You can check your devices compatibility on the T-Mobile website before you signup.

Is there a contract or credit check with T-Mobile?

No. T-Mobile works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does T-Mobile offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized T-Mobile plan and only pay for the data you actually use.

Does T-Mobile offer family plans?

T-Mobile plans are already extremely low-cost, so they do not offer further discounts for families.

How does T-Mobile billing work?

T-Mobile plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. T-Mobile allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my T-Mobile plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does T-Mobile allow tethering?

Yes, T-Mobile allows tethering but it may depend on the plan you select, so you will need to check on the T-Mobile website.

Does T-Mobile offer international calling?

Yes, T-Mobile includes calls to international countries, more information can be found on the T-Mobile website before you sign up.

Does T-Mobile have a refund policy?

T-Mobile offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the T-Mobile website.

Who should switch to T-Mobile?

T-Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

T-Mobile Network Specs

3G Bands:1900, 1700MHz/2100MHz
4G LTE Bands:1900, 1700MHz/2100, 850, 700MHz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - Postpaid
Credit Check:Yes

T-Mobile Company Info

Headquarters:12920 Se 38th St. Bellevue, WA 98006
Customer Service:(877) 746-0909
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
The Best Prices on the Best NetworksAll low-cost carriers are powered by the major US networks
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