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Tello Mobile Reviews in 2021

Tello Mobile customer service ratings

Tello
Average Customer Rating 74 User Reviews
User Rating Distribution
5 Stars 43
4 Stars 11
3 Stars 5
2 Stars 8
1 Star 7
Plans starting at: $6/mo*
View Plans

Read 74 Tello Mobile user reviews

Good value and customer service

Been with Tello since 2017. Recently purchased a new phone and transferred my number from their old CDMA network (Sprint) to their new GSM service (T-Mobile) without a hitch. I'll stay with Tello until something better comes along, (but I doubt that will happen soon).

Tello is inexpensive but their activation is poor

I have been a Tello customer for over 4 years.

However, I recently bought a new phone through them, and the activation did not work - even though it was their phone and SIM. It crippled their old phone (also purchased through them) and I was without a phone for 2.5 days until they finally got around to solving it. Their tech support is very poor.

Quite a hassle. Inexpensive but a time waster!

Customer service, plans

I've been really impressed with Tello. The phone works great, the customer service has gone to lengths to help me transition to Tello, and the cost is difficult, if not impossible, to beat! I definitely do not regret going with Tello. Highly recommended!

Value

I love Tello but I only have one problem with the carrier which is that they use the Sprint (I guess T-Mobile now) network which isn't nearly as good of coverage as AT&T or Verizon. Most of the time I'm fine but if I'm in a rural area I get no reception.

Pricing, service

Super pleased with what Tello is doing. There are times where I hit a bad spot and get no service, but overall I tend to get good service for a super low price.

Website, customer service

Would get 5 stars because of the friendly and helpful customer service and the user-friendly website but I have to dock a star because the coverage isn't too great in some areas (thanks to it being on the Sprint Network).

No service

Not getting any service no matter where I go. I can't make calls or receive calls. 1 star.

Value

THIS IS THE BEST VALUE FOR YOUR MONEY. CUSTOMERS ARE ALWAYS AVAILABLE. NO DROPPED CALLS.

Cost

Tello's prices can't be beat. Seriously have no complaints with the company.

Coverage

Tello Mobile was easy to install on my iPhone X. Coverage is super strong too. App is pretty okay. Overall a great alternative to the big 4 providers

Tello pros and cons

Pros

  • 24/7 customer support

  • No contracts

  • Budget friendly family plans

Cons

  • No roaming

  • Coverage in rural areas

Tello cell phone plans

Plan

Network

Minutes

Texts

Data

Price

Unlimited Talk & Text

T-Mobile

Unltd

Unltd

0GB

$6** 25% Off for 6 Months

1GB Data

T-Mobile

Unltd

Unltd

1GB

$7.50** 25% Off for 6 Months

2GB Data

T-Mobile

Unltd

Unltd

2GB

$10.50** 25% Off for 6 Months

4GB Data

T-Mobile

Unltd

Unltd

4GB

$14.30** 25% Off for 6 Months

6GB Data

T-Mobile

Unltd

Unltd

6GB

$18** 25% Off for 6 Months

8GB Data

T-Mobile

Unltd

Unltd

8GB

$21.80** 25% Off for 6 Months

Unlimited Data

T-Mobile

Unltd

Unltd

Unltd

$29.30** 25% Off for 6 Months

T-Mobile vs Tello Plan Comparison

Keep your T-Mobile phone, number & coverage: Save $640 per year

Carrier

Network Coverage

4G LTE Data

Price

Annual Cost

T-Mobile

T-Mobile 4G LTE

Unltd*

$70/mo

$840/yr

Tello

T-Mobile 4G LTE

4GB

$19/mo

$200/yr

*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$51/mo$640/yr

Tello Specs

Network:

T-Mobile

Technology:

GSM

3G Bands:

1900MHz

4G LTE Bands:

2500MHz

Bring Your Phone:

Yes

Keep Your Number:

Yes

Contract:

Yes

Credit Check:

No

5G:

Yes

Prepaid:

Yes

Taxes/fees included:

No

VoLTE:

Yes

WiFi Calling:

Yes

Visual Voicemail:

No

Multi-line Discounts:

No

Multi-month Discounts:

No

International Roaming:

No

Tello FAQs

What is Tello?

Tello is an MVNO that offers cheap prepaid cell phone plans.

Is any good?

If you're looking for cheap cell phone service without compromising coverage, Tello will help you cut your phone bill significantly.

What cell towers does Tello use?

Tello operates on the nationwide T-Mobile 4G LTE & 5G network.

How much does Tello cost?

Tello offers a range of cheap cell phone plans starting at $8 per month.

Tello Info

Founded:

2002

Headquarters:

4780 Ashford Dunwoody Rd, Suite A 236 Atlanta, GA, 30338 United States

Employees:

51-200

Customer Service:

(866) 377-0294

How would you rate Tello?
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Your review has been submitted. Thank you!

Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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