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Tello Mobile Reviews in 2022

Tello Mobile customer service reviews

Tello
Average Customer Rating89 User Reviews
User Rating Distribution
5 Stars54
4 Stars12
3 Stars5
2 Stars10
1 Star8
Plans starting at:$6/mo*
View Plans

Read 89 user reviews

Would recommend

Friend recommended me tello and I'm glad they did. Plans are cheap,and they're good

Budget friendly with a great value

A great service. Very low pricing. Good calls.

Tello is forcing me to buy a new phone.

I have Sprint CDMA and Tello no longer supports it so they are forcing me to buy a new phone. I ordered one and they sent me the wrong one. It has been a nightmare (2+ hours chatting, emailing, etc) working out getting their phone returned. The CS rep dropped the chat without sending a label. Now am waiting for an email response. In CS hell because of their mistake. Was a h

Low prices

And that's not a bad thing. I'm able to have a burner phone for my business because of Tello. The calls and texts come in just fine too. Really satisfied with Tello and its plans.

A pleasant change of pace

I really mean it when I say I love Tello. These guys are so different compared to Verizon. The reps are very friendly and they're always helpful. There are no hidden costs either. No strings attached. I would recommend Tello to anyone and everyone.

Low fees for high quality

Really like Tello. Cheap with friendly customer service and high quality calling.

No help any more,

Just had to buy new phone to upgrade. it won't activate even with another new sim card. No response to any questions anymore. No working phone- nothing.

Easy on the wallet

Very inexpensive and good coverage. Recommended.

Tello has great prices and it's very nice to use

Very happy with Tello!

Used for 6 months

And so far I like the service. Customer service has been exceptional!

Tello Mobile review

Pros

  • 24/7 customer support

  • No contracts

  • Budget friendly family plans

Cons

  • No roaming

  • Coverage in rural areas

Tello is an MVNO (Mobile Virtual Network Operator), which means that they are a cell phone carrier that is powered by the national T-Mobile network. Tello offers a variety of cheap prepaid plans to suit most needs.

Powered by the T-Mobile network, they provide access to the same network you're used to, but at half the price.

How does Tello work?

Tello is a low cost carrier that offers cheap prepaid cell phone plans to suit almost all your needs.

They are powered by the T-Mobile network and are able to offer cheap cell phone plans as they don't have the same cost as the big wireless companies.

Tello plans & prices

Tello Talk & Text$6/mo
Tello 1GB$7.50/mo
Tello 2GB$10.50/mo
Tello 4GB$14.25/mo
Tello 6GB$18/mo
Tello 8GB$21.75/mo
Tello Unlimited$29.25/mo
Tello SIM Card - Tello unlimited talk & text planTello SIM Card - Tello unlimited talk & text plan
Minutes
Unlimited
Texts
Unlimited
Data
0 GB
Price
$6/mo** 25% Off for 6 Months
Powered by:

Tello unlimited talk & text includes unlimited mins, unlimited texts and 0GB data for only $6 per month. Tello prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Tello SIM Card - Tello 1GB data planTello SIM Card - Tello 1GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
1 GB
Price
$7.50/mo** 25% Off for 6 Months
Powered by:

Tello 1GB data includes unlimited mins, unlimited texts and 1GB data for only $7.50 per month. Tello prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Tello SIM Card - Tello 2GB data planTello SIM Card - Tello 2GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
2 GB
Price
$10.50/mo** 25% Off for 6 Months
Powered by:

Tello 2GB data includes unlimited mins, unlimited texts and 2GB data for only $10.50 per month. Tello prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Tello SIM Card - Tello 4GB data planTello SIM Card - Tello 4GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
4 GB
Price
$14.25/mo** 25% Off for 6 Months
Powered by:

Tello 4GB data includes unlimited mins, unlimited texts and 4GB data for only $14.25 per month. Tello prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Tello SIM Card - Tello 6GB data planTello SIM Card - Tello 6GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
6 GB
Price
$18/mo** 25% Off for 6 Months
Powered by:

Tello 6GB data includes unlimited mins, unlimited texts and 6GB data for only $18 per month. Tello prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Tello SIM Card - Tello 8GB data planTello SIM Card - Tello 8GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
8 GB
Price
$21.75/mo** 25% Off for 6 Months
Powered by:

Tello 8GB data includes unlimited mins, unlimited texts and 8GB data for only $21.75 per month. Tello prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

Tello SIM Card - Tello unlimited data planTello SIM Card - Tello unlimited data plan
Minutes
Unlimited
Texts
Unlimited
Data
Unlimited
Price
$29.25/mo** 25% Off for 6 Months
Powered by:

Tello unlimited data includes unlimited mins, unlimited texts and unlimited data for only $29.25 per month. Tello prepaid phone plans offer wireless coverage on the T-Mobile 4G LTE and 5G network.

T-Mobile vs Tello Plan Comparison

Keep your T-Mobile phone, number & coverage: Save $640 per year

CarrierNetwork Coverage4G/5G DataPriceAnnual Cost
T-MobileT-Mobile 4G & 5GUnltd*$70/mo$840/yr
TelloT-Mobile 4G & 5G4GB$19/mo$200/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$51/mo$640/yr

What network does Tello use?

Tello is powered by T-Mobile 4G LTE network. Because T-Mobile offer customers 5G where available, it's something Tello customers can enjoy too.

Network coverage ratings

NETWORKROOTMETRICSOPENSIGNALOOKLA
Verizon network959.874%
AT&T network939.580%
T-Mobile network878879%

Sources: RootMetrics, OpenSignal, and Ookla.

Tello features

NetworkT-Mobile
Data Speed5G & 4G LTE
3G NetworkGSM
Mobile Hotspot
Bring Your Phone
Keep Your Number
Credit Check
Customer Service24/7
Money Back GuaranteeYes - 3 days
5G
PrepaidNo - prepaid
Taxes/fees included
VoLTE
WiFi Calling
Visual Voicemail
Multi-line Discounts
Multi-month Discounts
International CallsYes - Includes Mexico, Canada & China
International Roaming

Tello phone deals

PhoneStorageNetworkConditionPrice

Is Tello good?

Yes, Tello has consistently better customer service than Verizon, AT&T and T-Mobile.

CARRIERTRUSTPILOT USER RATING
Tello4.5
T-Mobile1.5
Verizon1.9
AT&T1.2

Tello FAQs

How much does Tello cost?

Tello phone plans start at only $8/mo.

Where can I buy Tello?

You can buy a Tello SIM card or Tello cell phone via their website.

Does Tello have 5G?

Yes, Tello is powered by the national T-Mobile 5G & 4G LTE wireless network.

Tello info

Founded2002
Headquarters4780 Ashford Dunwoody Rd, Suite A 236 Atlanta, GA, 30338 United States
Employees51-200
Customer service(866) 377-0294
Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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