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TextNow Reviews & Ratings

TextNow customer ratings in 2021

Average Customer Rating15 User Reviews
User Rating Distribution
5 Stars4
4 Stars3
3 Stars3
2 Stars2
1 Star3
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Read 15 TextNow user reviews

Missed calls

Half the time we receive missed calls even though our phones didn't ring!

Slow and crashing app

The app is very slow to load and it crashes my phone often. The app does work from my PC at least but the mobile version just sucks!

Customer service agents

I've had this service for only a month but I've been enjoying the experience. I've used tech support a few times but every time the agents have been courteous and helpful. Sometimes calls don't come through but overall I'm pleased with Textnow.

Tech support

Tech Support doesn't know anything about their own service. They sent me the wrong sim for my phone but I got micro sim instead of a nano sim. Tried to contact support but they argued I needed a micro sim instead of a nano. Ended up getting a refund. Avoid Textnow like the plague!

Customer service

Textnow has great customer service! My phone stopped working randomly and when I contacted them they were quick to respond and told me to send them the phone. I did as they asked and it only took two days for a replacement to arrive! Such high quality service!

App, service

Awesome app and service. No issues so far.


Good service but needs video calling so I can talk to my family face to face.

Bad reception, awful app

Calls drop and people can barely hear me whenever I stay connected. Incoming calls show up as missed. Texting takes awhile. Terrible app. Don't recommend.


TextNow provides several great services for free but site takes forever to load and even crashes my phone. I would suggest improving the app.


Textnow is a horrible app! It works okay when it comes to reception but the app freezes a lot.

missed texts missed calls even with good 3g signal

I have had this service for about a year I have been using it free from the app for several years. I bout a HTC Bolt from textnow and it worked good in the city but it sucks anywhere else. Also the app integration with the cell phone is just clunky and unreliable as a cell phone provider. Very disappointed to be honest and I was going to cancel this month but I missed it and the auto payment went through before I could cancel and with a no refund policy I am stuck for another month missing important calls and messages. Text now has potential but I have seen no progress being made in improving problems, glitches besides giving a reset of your PRL and Profile...It works sometimes but I end up doing it several times a day.

Awesome App

Text now is great for wifi tablet using. When I'm away from my phone i can still text using this app. It's funny it doesnt come preinstalled with tablets.

The App

I love this app for being able to send quick texts back and forth between my family. We all have it installed. Wifi is about everywhere in my city so we save alot on data to use this app.

Great App

Excellent app to use for people like me who live off of wifi. Great plans and a really cheap alternative to high cellphone plans.

Good App

I really don't care for the pop up adds after i close the app. It's so annoying and a real turn off. The app itself is fine but it's not without the stupid ads!

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TextNow Network Specs

Bring Your Phone:Yes
Keep Your Number:Yes
Credit Check:No
Taxes/fees included:Yes
WiFi Calling:Yes
Visual Voicemail:Yes
Multi-line Discounts:Yes
Multi-month Discounts:No
International Roaming:No

TextNow Company Info

Headquarters:1 Sutter Street, Suite 800, San Francisco, CA, 94104
Employees:51 - 200
Customer Service:(226) 476-1578
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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