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Total Wireless Reviews in 2021

Total Wireless customer service ratings

Total Wireless
Average Customer Rating9 User Reviews
User Rating Distribution
5 Stars2
4 Stars2
3 Stars2
2 Stars2
1 Star1
Plans starting at:$25/mo
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Read 9 Text Wireless user reviews

No useful customer service.

Never get a phone on lease from them! I got one and then tried to change the plan on it to a different Total Wireless Plan. They bricked the phone and I have been working three weeks to restore service to it.

During this time, two of the other phones have "magically" reverted to 2G service during the month even with 96GB fast data left. Getting the 4G data restored to the phones is PAINFUL because they go through an hour of trying to prove it is your phone and not them that is the issue.

I have had Tracfone for years and the service was .. eh but nothing like this. Horrible, Horrible, Horrible.

Run from this company.

reliable so far no network connection problems

okay into first month so far good in between Tucson and Globe AZ.

Cheap

Their customer service would be terrible if you could reach someone who you can understand and in this continent. I don't care if you are India, but please enunciate your words so I can understand you through your accent and I will do the same thing.

Also, they will not port your number over if you are at the end of your monthly period, I was on my last day and they said that the port would not be complete by the end of my month so I had to buy an entire month of service for a few minutes. No matter what your problem is they give the same answer "I'm so sorry but there is nothing I can do for you." Then why the hell are you here if you can't do anything except answer the phone!?!?!?

Customer service is Total stupid

called four (4) time only to get four different answers none right.

Great Service

Great service, on the same network as Verizon, but Total Wireless' phones are cheaper and I save $5.00 on my plan plus I get an extra GB.

Customer Service

Great service, great customer support. Love Total Wireless so far!

Decent Prices

You pay a good price for the service and it works as expected but they should seriously advertise disclosures. I can't use voice and data.

Coverage

purchased a plan and a phone from total wireless as a bday gift. Has great coverage and good service

Customer Service

Total Wireless is okay when it comes to plans, but their customer service is terrible.

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Total Wireless Network Specs

Network:Verizon
Technology:CDMA
3G Bands:800 MHz ESMR, Band 10
4G LTE Bands:1900 MHz PCS, Band 1, 1900 MHz PCS, Band 2 (LTE)
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:Yes
Credit Check:No
5G:No
Prepaid:Yes
Taxes/fees included:No
VoLTE:Yes
WiFi Calling:Yes
Visual Voicemail:No
Multi-line Discounts:Yes
Multi-month Discounts:Yes
International Roaming:No

Total Wireless Company Info

Founded:2015
Headquarters:9700 NW 112th Ave, Medley, FL 33178-1353
Employees:Nov-50
Customer Service:(866) 663-3633
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
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