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Total Wireless Reviews in 2022

Total Wireless customer service reviews

Total Wireless
Average Customer Rating11 User Reviews
User Rating Distribution
5 Stars2
4 Stars2
3 Stars2
2 Stars2
1 Star3
Plans starting at:$25/mo
View Plans
Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 11 user reviews

Should be a minus 3 No help and do not care

2 web chats then phone call transferred 3 times no has any authority to help To cheap to hire good help !!!!!

You will be transferred at 5 times to get help

Called for help with credit card takes at least 20 minutes No one has authority to do anything

This is as bad as it gets

No useful customer service.

Never get a phone on lease from them! I got one and then tried to change the plan on it to a different Total Wireless Plan. They bricked the phone and I have been working three weeks to restore service to it.

During this time, two of the other phones have "magically" reverted to 2G service during the month even with 96GB fast data left. Getting the 4G data restored to the phones is PAINFUL because they go through an hour of trying to prove it is your phone and not them that is the issue.

I have had Tracfone for years and the service was .. eh but nothing like this. Horrible, Horrible, Horrible.

Run from this company.

reliable so far no network connection problems

okay into first month so far good in between Tucson and Globe AZ.

Cheap

Their customer service would be terrible if you could reach someone who you can understand and in this continent. I don't care if you are India, but please enunciate your words so I can understand you through your accent and I will do the same thing.

Also, they will not port your number over if you are at the end of your monthly period, I was on my last day and they said that the port would not be complete by the end of my month so I had to buy an entire month of service for a few minutes. No matter what your problem is they give the same answer "I'm so sorry but there is nothing I can do for you." Then why the hell are you here if you can't do anything except answer the phone!?!?!?

Customer service is Total stupid

called four (4) time only to get four different answers none right.

Great Service

Great service, on the same network as Verizon, but Total Wireless' phones are cheaper and I save $5.00 on my plan plus I get an extra GB.

Customer Service

Great service, great customer support. Love Total Wireless so far!

Decent Prices

You pay a good price for the service and it works as expected but they should seriously advertise disclosures. I can't use voice and data.

Coverage

purchased a plan and a phone from total wireless as a bday gift. Has great coverage and good service

Text Wireless review

Pros

  • Unlimited talk and text

  • Shared data plans available

  • Available in retail stores

  • Cheap add-on data

  • Device payment plan available

Cons

  • No unlimited data plan

  • Customer service suffers from bad reputation

Total Wireless is an MVNO (Mobile Virtual Network Operator), which means that they are a cell phone carrier that is powered by the national Verizon network. Total Wireless offers a variety of cheap prepaid plans to suit most needs.

Powered by the Verizon network, they provide access to the same network you're used to, but at half the price.

How does Total Wireless work?

Total Wireless is a low cost carrier that offers cheap prepaid cell phone plans to suit almost all your needs.

They are powered by the Verizon network and are able to offer cheap cell phone plans as they don't have the same cost as the big wireless companies.

Total Wireless plans & prices

Total Wireless 1GB data plan

Total Wireless SIM Card - Total Wireless 1GB data planTotal Wireless SIM Card - Total Wireless 1GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
1 GB
Price
$25/mo
Powered by:

Total Wireless 1GB data includes unlimited mins, unlimited texts and 1GB data for only $25 per month. Total Wireless prepaid phone plans offer wireless coverage on the Verizon 4G LTE and 5G network.

Total Wireless 10GB data plan

Total Wireless SIM Card - Total Wireless 10GB data planTotal Wireless SIM Card - Total Wireless 10GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
10 GB
Price
$35/mo
Powered by:

Total Wireless 10GB data includes unlimited mins, unlimited texts and 10GB data for only $35 per month. Total Wireless prepaid phone plans offer wireless coverage on the Verizon 4G LTE and 5G network.

Total Wireless 50GB data plan

Total Wireless SIM Card - Total Wireless 50GB data planTotal Wireless SIM Card - Total Wireless 50GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
50 GB
Price
$50/mo
Powered by:

Total Wireless 50GB data includes unlimited mins, unlimited texts and 50GB data for only $50 per month. Total Wireless prepaid phone plans offer wireless coverage on the Verizon 4G LTE and 5G network.

Verizon vs Total Wireless Plan Comparison

Keep your Verizon phone, number & coverage: Save $540 per year

CarrierNetwork Coverage4G/5G DataPriceAnnual Cost
VerizonVerizon 4G & 5GUnltd*$80/mo$960/yr
Total WirelessVerizon 4G & 5G10GB$35/mo$420/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$45/mo$540/yr

What network does Total Wireless use?

Total Wireless is powered by Verizon 4G LTE network. Because Verizon offer customers 5G where available, it's something Total Wireless customers can enjoy too.

Network coverage ratings

NETWORKROOTMETRICSOPENSIGNALOOKLA
Verizon network959.874%
AT&T network939.580%
T-Mobile network878879%

Sources: RootMetrics, OpenSignal, and Ookla.

Total Wireless features

NetworkVerizon
Data Speed5G & 4G LTE
3G NetworkCDMA
Mobile Hotspot
Bring Your Phone
Keep Your Number
Credit Check
Customer Service24/7
Money Back Guarantee
5G
PrepaidNo - prepaid
Taxes/fees included
VoLTE
WiFi Calling
Visual Voicemail
Multi-line Discounts
Multi-month Discounts
International Calls
International Roaming

Total Wireless phone deals

PhoneStorageNetworkConditionPrice

Is Total Wireless good?

Yes, Total Wireless has consistently better customer service than Verizon, AT&T and T-Mobile.

CARRIERTRUSTPILOT USER RATING
Total Wireless1.9
T-Mobile1.5
Verizon1.9
AT&T1.2

Total Wireless FAQs

How much does Total Wireless cost?

Total Wireless phone plans start at only $25/mo.

Where can I buy Total Wireless?

You can buy a Total Wireless SIM card or Total Wireless cell phone via their website.

Does Total Wireless have 5G?

No, Total Wireless is powered by the national Verizon 4G LTE wireless network.

Total Wireless info

Founded2015
Headquarters9700 NW 112th Ave, Medley, FL 33178-1353
EmployeesNov-50
Customer service(866) 663-3633
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