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Total Wireless Reviews in 2021

Total Wireless customer service ratings

Total Wireless
Average Customer Rating 11 User Reviews
User Rating Distribution
5 Stars 2
4 Stars 2
3 Stars 2
2 Stars 2
1 Star 3
Plans starting at: $25/mo
View Plans
Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 11 Text Wireless user reviews

Should be a minus 3 No help and do not care

2 web chats then phone call transferred 3 times no has any authority to help To cheap to hire good help !!!!!

You will be transferred at 5 times to get help

Called for help with credit card takes at least 20 minutes No one has authority to do anything

This is as bad as it gets

No useful customer service.

Never get a phone on lease from them! I got one and then tried to change the plan on it to a different Total Wireless Plan. They bricked the phone and I have been working three weeks to restore service to it.

During this time, two of the other phones have "magically" reverted to 2G service during the month even with 96GB fast data left. Getting the 4G data restored to the phones is PAINFUL because they go through an hour of trying to prove it is your phone and not them that is the issue.

I have had Tracfone for years and the service was .. eh but nothing like this. Horrible, Horrible, Horrible.

Run from this company.

reliable so far no network connection problems

okay into first month so far good in between Tucson and Globe AZ.

Cheap

Their customer service would be terrible if you could reach someone who you can understand and in this continent. I don't care if you are India, but please enunciate your words so I can understand you through your accent and I will do the same thing.

Also, they will not port your number over if you are at the end of your monthly period, I was on my last day and they said that the port would not be complete by the end of my month so I had to buy an entire month of service for a few minutes. No matter what your problem is they give the same answer "I'm so sorry but there is nothing I can do for you." Then why the hell are you here if you can't do anything except answer the phone!?!?!?

Customer service is Total stupid

called four (4) time only to get four different answers none right.

Great Service

Great service, on the same network as Verizon, but Total Wireless' phones are cheaper and I save $5.00 on my plan plus I get an extra GB.

Customer Service

Great service, great customer support. Love Total Wireless so far!

Decent Prices

You pay a good price for the service and it works as expected but they should seriously advertise disclosures. I can't use voice and data.

Coverage

purchased a plan and a phone from total wireless as a bday gift. Has great coverage and good service

Total Wireless pros and cons

Pros

  • Unlimited talk and text

  • Shared data plans available

  • Available in retail stores

  • Cheap add-on data

  • Device payment plan available

Cons

  • No unlimited data plan

  • Customer service suffers from bad reputation

Total Wireless cell phone plans

Plan

Network

Minutes

Texts

Data

Price

1GB Data

Verizon

Unltd

Unltd

1GB

$25

10GB Data

Verizon

Unltd

Unltd

10GB

$35

50GB Data

Verizon

Unltd

Unltd

50GB

$50

Verizon vs Total Wireless Plan Comparison

Keep your Verizon phone, number & coverage: Save $540 per year

Carrier

Network Coverage

4G LTE Data

Price

Annual Cost

Verizon

Verizon 4G LTE

Unltd*

$80/mo

$960/yr

Total Wireless

Verizon 4G LTE

10GB

$35/mo

$420/yr

*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$45/mo$540/yr

Total Wireless Specs

Network:

Verizon

Technology:

CDMA

3G Bands:

800 MHz ESMR, Band 10

4G LTE Bands:

1900 MHz PCS, Band 1, 1900 MHz PCS, Band 2 (LTE)

Bring Your Phone:

Yes

Keep Your Number:

Yes

Contract:

Yes

Credit Check:

No

5G:

No

Prepaid:

Yes

Taxes/fees included:

No

VoLTE:

Yes

WiFi Calling:

Yes

Visual Voicemail:

No

Multi-line Discounts:

Yes

Multi-month Discounts:

Yes

International Roaming:

No

Total Wireless FAQs

What is Total Wireless?

Total Wireless is an MVNO that offers cheap prepaid cell phone plans.

Is any good?

If you're looking for cheap cell phone service without compromising coverage, Total Wireless will help you cut your phone bill significantly.

What cell towers does Total Wireless use?

Total Wireless operates on the nationwide Verizon 4G LTE & 5G network.

How much does Total Wireless cost?

Total Wireless offers a range of cheap cell phone plans starting at $25 per month.

Total Wireless Info

Founded:

2015

Headquarters:

9700 NW 112th Ave, Medley, FL 33178-1353

Employees:

10-50

Customer Service:

(866) 663-3633

How would you rate Total Wireless?
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Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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