Reviews of Total Wireless in 2022
Read 13 user reviews
RUN AWAY!! Go with Visible.
I am not even a current customer of Total Wireless because I couldn't even get the equipment I needed to activate my service. It interested me because of the low cost, so I went online to purchase 2 sim cards (one for myself and one for my mom who was going on the plan with me) as well as the plan ($60/month). I received a confirmation email and then my card was charged that same day for the plan and 2 sim cards. The person that I chatted with said it would come in 2 days - it took 10 days. When we eventually received it, I opened the package to find only 1 sim card. So I figured I would have to contact them saying that we are missing one of the sim cards. Took me hours to actually get a hold of someone - tried texting, chatting online, and phone calls. Everything led me to a "scheduled call back". Finally got someone, who then transferred me and then hung up the phone. Went through the whole process again and finally got someone who I could explain the problem to. She said all they could do was refund the money for the 1 sim card and then I would have to go online and buy another one. Makes no sense why she couldn't just send another one. After all that, I knew I couldn't be their customer (mind you - I wasn't even technically on their service!!). So I went onto Visible and signed up, got their sim cards, activated my plan, all while still waiting for the refund from Total Wireless. I tried contacting Total Wireless again today to ask for the refund of the plan they charged (that I've never used) and am having to go through all the hoops again of getting a scheduled call and they hung up on me AGAIN!!! It's been hours of me trying to contact someone with no success and they still owe me $68 dollars. I don't understand why I can't get a simple call back.
bought lg stylo bought 30 dollar cover for it to protect it looks good not a scratch on it but phones screen turns white and they cant fix it or do nothing been customer for years am done with it
Should be a minus 3 No help and do not care
2 web chats then phone call transferred 3 times no has any authority to help To cheap to hire good help !!!!!
You will be transferred at 5 times to get help
Called for help with credit card takes at least 20 minutes No one has authority to do anything
This is as bad as it gets
No useful customer service.
Never get a phone on lease from them! I got one and then tried to change the plan on it to a different Total Wireless Plan. They bricked the phone and I have been working three weeks to restore service to it.
During this time, two of the other phones have "magically" reverted to 2G service during the month even with 96GB fast data left. Getting the 4G data restored to the phones is PAINFUL because they go through an hour of trying to prove it is your phone and not them that is the issue.
I have had Tracfone for years and the service was .. eh but nothing like this. Horrible, Horrible, Horrible.
Run from this company.
reliable so far no network connection problems
okay into first month so far good in between Tucson and Globe AZ.
Their customer service would be terrible if you could reach someone who you can understand and in this continent. I don't care if you are India, but please enunciate your words so I can understand you through your accent and I will do the same thing.
Also, they will not port your number over if you are at the end of your monthly period, I was on my last day and they said that the port would not be complete by the end of my month so I had to buy an entire month of service for a few minutes. No matter what your problem is they give the same answer "I'm so sorry but there is nothing I can do for you." Then why the hell are you here if you can't do anything except answer the phone!?!?!?
Customer service is Total stupid
called four (4) time only to get four different answers none right.
Great service, on the same network as Verizon, but Total Wireless' phones are cheaper and I save $5.00 on my plan plus I get an extra GB.
Great service, great customer support. Love Total Wireless so far!