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Tracfone Wireless Reviews in 2021

Tracfone Wireless customer service ratings

Tracfone
Average Customer Rating25 User Reviews
User Rating Distribution
5 Stars5
4 Stars4
3 Stars2
2 Stars1
1 Star13
Plans starting at:$20/mo
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 25 Tracfone Wireless user reviews

Beware

Bought a new Samsung A11 didn't work out of box spent 2 hours on phone with people who don't speak fluid english now I have to pay to return it.

I spent over $100 for a defective phone and now I have to pay to return it,

NOT RIGHT!!!!

I WILL THINK OF THIS WHEN I GET A NEW PHONE

Do not buy this service. Want $158. To unlock phon

Called them, even talked to Supervisor. Wanted to move phone and number to my old service. They would not do it till I paid $158. For it to

Be unlocked. I bought on HSN which gave you 1500 min, but don’t tell you it’s only 1.5 GB. You have to but each GB for $15.00 each. That’s where they get you. Be Careful. Only thing I can do is throw my pretty Samsung in the trash. Now I have to go back to my old carrier Consumer Cellular and get a new phone and it includes 3.5 GB each month.

Great coverage, Just don't bounce payment

Overall Great Coverage, Great Reliability, but do be careful In the event you either don't have enough money or the payment declines You will lose ALL DATA you may have gathered over time.

Great low rates for very simple uses.

I have been a tracfone user for 15 years and realize that a carrier that relies on other carrier's towers is bound to have less reliable service. That service has improved over the years and the smartphone plans and data service has increased accordingly. Tracfone now sells phones with features beyond those supported by tracfone. For instance, most smartphones are able to support a hotspot. Tracfone claims that hotspot usage is unauthorized and any use of a hotspot may result in the account being investigated. Hotspots do work on some tracfones and not others, in some areas and not others. Since you pay for the data as you use it, it seems like a flimsy cover for poor technical support to say that the use is unauthorized when the true issue is that they fail to consistently support the feature. Customer service is "hit or miss" depending on the issue and the agent you encounter.

My wife and I have been with Tracfone for 15 years

My wife and I have been with Tracfone for 15 years. We have upgraded out phones about every 3 years, That math comes out to 10 upgrades and new activations. We have bought phones from QVC, HSN, Amazon. We have never had an issue activating a phone nor have we ever lost a single paid for minute. The few times we contacted customer service we found them to be helpful, knowledgeable and pleasant to speak with. Waiting time to speak with a rep was very short. I can only conclude that all these negative reviews are total nonsense.

terrible customer service

forget about any kind of refund or customer service

You buy what you need

With a smartphone, any talk/text/data can go through your home or work Wi-Fi (so it is basically free). Paid up minutes are used when away from wifi, as when shopping or traveling. Keep on top of your service days...I finally bought the 365 day plan for $125, so I pay one bill for an entire year--convenient AND cheap!

no good company ,no good service

won a samsung galaxy s 10 from then, never got it and still waiting for it, just keep getting a run around about it.

Used for 10 years good rates

They use different networks so system is good plans inexpensive their software has bugs I have 2 numbers 3 phones and can nerve obtain on the second phone usage despite having spoken with technical dept many times. Customer service some times good some not

No refund when I cancelled my service.

I was not told in advance that I would receive no refund If I cancelled service.

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Find Cheap Cell Phone Plans in Your Area

Tracfone pros and cons

Pros

  • Large plan selection

  • Widely available in retail stores

  • Unlimited carryover for unused minutes/texts/data

  • Good value for very light users

Cons

  • Outdated service model (selling minutes/texts/data piecemeal)

  • Expensive for moderate to heavy data users

  • Overly complex plan structure

Tracfone cell phone plans

Plan

Network

Minutes

Texts

Data

Price

1GB Data

T-Mobile, AT&T & Verizon

Unltd

Unltd

1GB

$20

2GB Data

T-Mobile, AT&T & Verizon

Unltd

Unltd

2GB

$25

3GB Data

T-Mobile, AT&T & Verizon

Unltd

Unltd

3GB

$30

Verizon vs Tracfone Plan Comparison

Keep your Verizon phone, number & coverage: Save $600 per year

Carrier

Network Coverage

4G LTE Data

Price

Annual Cost

Verizon

Verizon 4G LTE

Unltd*

$80/mo

$960/yr

Tracfone

Verizon 4G LTE

3GB

$30/mo

$360/yr

*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$50/mo$600/yr

Tracfone Specs

Network:

AT&T, T-Mobile, Verzion

Technology:

CDMA & GSM

4G LTE Bands:

850/900/1800/1900 MHz

Bring Your Phone:

Yes

Keep Your Number:

Yes

Contract:

Yes

Credit Check:

No

5G:

Yes

Prepaid:

Yes

Taxes/fees included:

No

VoLTE:

Yes

WiFi Calling:

Yes

Visual Voicemail:

Yes

Multi-line Discounts:

No

Multi-month Discounts:

Yes

International Roaming:

No

Tracfone FAQs

What is Tracfone?

Tracfone is an MVNO that offers cheap prepaid cell phone plans.

Is any good?

If you're looking for cheap cell phone service without compromising coverage, Tracfone will help you cut your phone bill significantly.

What cell towers does Tracfone use?

Tracfone operates on the nationwide Verizon, AT&T & T-Mobile 4G LTE & 5G networks.

How much does Tracfone cost?

Tracfone offers a range of cheap cell phone plans starting at $20 per month.

Tracfone Info

Founded:

1996

Headquarters:

9700 NW 112th Ave, Miami, FL 33178

Employees:

501-1,000

Customer Service:

(800) 867-7183

Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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