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Tracfone Wireless Reviews in 2022

Tracfone Wireless customer service reviews

Tracfone
Average Customer Rating40 User Reviews
User Rating Distribution
5 Stars5
4 Stars6
3 Stars3
2 Stars3
1 Star23
Plans starting at:$20/mo
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 40 user reviews

Old flip phone worked better

Samsung - 1 year old - access to Google died last week Other than phone nothing else works Keeps telling me to "try again" but I only receive more "try again" I can make calls which I guess that's what phone is for!

technical support is terrible.

I cannot get ring time extended before call goes to voice mail, so I have to call everyone back.

Horrible technical support

First off, the only reason that I give them two stars is because the cellular network is pretty reliable ( which their tech support zombies tell me is actually Verizon).

So I purchased a TracFone for my mother who is in a nursing home. Due to Covid issues and constant moving around of rooms, a landline no longer was an option.

The first phone worked ok for a few months but then we started getting a lot of dropped calls and poor call quality.

I attributed this to an issue with the actual phone , so I replaced it with a better model.

That one has worked ok for several months, but the big problems started two weeks ago.

The phone just stopped receiving or making calls one day.

I contacted the support line and got the same run around that many of the reviewers have experienced.

They essentially would not even talk to me unless I had the phone in my hand.

So I drove to the nursing home and spent over three hours on the phone with four different agents ( call was disconnected several times while they were transferring me to another department, so the process started all over again with another agent, since they won't give you a direct call back number or call reference number).

They had me run an update on the phone and said that they would call back in two hours.

I took the phone home with me and waited for the call back.

To their credit, they did call back when they said they would, but agent #5 basically started reading their script all over from page #1.

I had to get a little rude with them and tell them that I'm not doing this again and that I need to speak to their highest level of support, as it was obvious at this point that it was a TracFone issue and not an issue with the phone.

Finally got to speak to the highest level support person and he figured out the problem in 30 minutes or so.

He said that the issue was on their end and that the phone should work now, which it did (after 6 hours on the phone total).

I asked him if he could tell me what the problem was in case it happened again, but he wouldn't say.

He said that it won't happen again.

Guess what, it happened two weeks later and I had to go through the whole process again today, and of course they can't assist me if I don't have the phone in hand, so it's still not working and it's after 10pm.

On top of everything else, the support agents all have significant language barrier issues.

I had to ask them to repeat themselves many times, and God forbid that I asked a question that wasn't on their script.

It's been a horrible experience this last couple weeks and I will be changing providers.

its ok

good prices if you dont use lots of mins text or data ,, trying to do anything other than adding more balance can be bit of hassle

terrible

unlocking process is horrible it will say your device is unlocked on their end , yet you still wont be able to use a different sim card. they will keep " escalating the issue " meaning a circle of agents that say the same stuff over and over. if you want an unlocked device avoid tracfone at all costs. very disappointed.

No customer service.

3 hours to trouble shoot a phone, and still no resolution. Way past bedtime and i'm ready to cry.

Horrible service!

No wifi due 2 updating! No partial credit or refund. Custom service is horrible, can’t speak English! Just all the way around terrible

I have spent about 10 hours trying to fix my phone

I have talked to several people today and no one has helped me. Many times, I was being transferred to a supervisor and was disconnected after an hour.

really inconsistent and TERRIBLE service.

6 times in past 2 years my minutes were "lost" just vanished

canceled but get no refund

I ordered a $15 plan but cannot activate it, so I canceled it. More than one month passed I haven't got refund. I contacted Tracfone service, they just kicked me to the refund department, but no response since then.

Tracfone Wireless review

Pros

  • Large plan selection

  • Widely available in retail stores

  • Unlimited carryover for unused minutes/texts/data

  • Good value for very light users

Cons

  • Outdated service model (selling minutes/texts/data piecemeal)

  • Expensive for moderate to heavy data users

  • Overly complex plan structure

Tracfone is an MVNO (Mobile Virtual Network Operator), which means that they are a cell phone carrier that is powered by the national Verizon, AT&T & T-Mobile networks. Tracfone offers a variety of cheap prepaid plans to suit most needs.

Powered by the Verizon, AT&T & T-Mobile networks, they provide access to the same network you're used to, but at half the price.

How does Tracfone work?

Tracfone is a low cost carrier that offers cheap prepaid cell phone plans to suit almost all your needs.

They are powered by the Verizon, AT&T & T-Mobile network and are able to offer cheap cell phone plans as they don't have the same cost as the big wireless companies.

Tracfone plans & prices

Tracfone 1GB data plan

Tracfone SIM Card - Tracfone 1GB data planTracfone SIM Card - Tracfone 1GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
1 GB
Price
$20/mo
Powered by:

Tracfone 1GB data includes unlimited mins, unlimited texts and 1GB data for only $20 per month. Tracfone prepaid phone plans offer wireless coverage on the T-Mobile, AT&T & Verizon 4G LTE and 5G networks.

Tracfone 2GB data plan

Tracfone SIM Card - Tracfone 2GB data planTracfone SIM Card - Tracfone 2GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
2 GB
Price
$25/mo
Powered by:

Tracfone 2GB data includes unlimited mins, unlimited texts and 2GB data for only $25 per month. Tracfone prepaid phone plans offer wireless coverage on the T-Mobile, AT&T & Verizon 4G LTE and 5G networks.

Tracfone 3GB data plan

Tracfone SIM Card - Tracfone 3GB data planTracfone SIM Card - Tracfone 3GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
3 GB
Price
$30/mo
Powered by:

Tracfone 3GB data includes unlimited mins, unlimited texts and 3GB data for only $30 per month. Tracfone prepaid phone plans offer wireless coverage on the T-Mobile, AT&T & Verizon 4G LTE and 5G networks.

Tracfone 8GB data plan

Tracfone SIM Card - Tracfone 8GB data planTracfone SIM Card - Tracfone 8GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
8 GB
Price
$40/mo
Powered by:

Tracfone 8GB data includes unlimited mins, unlimited texts and 8GB data for only $40 per month. Tracfone prepaid phone plans offer wireless coverage on the T-Mobile, AT&T & Verizon 4G LTE and 5G networks.

Verizon vs Tracfone Plan Comparison

Keep your Verizon phone, number & coverage: Save $600 per year

CarrierNetwork Coverage4G/5G DataPriceAnnual Cost
VerizonVerizon 4G & 5GUnltd*$80/mo$960/yr
TracfoneVerizon 4G & 5G3GB$30/mo$360/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$50/mo$600/yr

What network does Tracfone use?

Tracfone is powered by Verizon, AT&T & T-Mobile 4G LTE networks. Because Verizon, AT&T & T-Mobile offer customers 5G where available, it's something Tracfone customers can enjoy too.

Network coverage ratings

NETWORKROOTMETRICSOPENSIGNALOOKLA
Verizon network959.874%
AT&T network939.580%
T-Mobile network878879%

Sources: RootMetrics, OpenSignal, and Ookla.

Tracfone features

NetworkVerizon, AT&T & T-Mobile
Data Speed5G & 4G LTE
3G NetworkCDMA & GSM
Mobile Hotspot
Bring Your Phone
Keep Your Number
Credit Check
Customer Service24/7
Money Back Guarantee
5G
PrepaidNo - prepaid
Taxes/fees included
VoLTE
WiFi Calling
Visual Voicemail
Multi-line Discounts
Multi-month Discounts
International Calls
International Roaming

Tracfone phone deals

PhoneStorageNetworkConditionPrice

Is Tracfone good?

Yes, Tracfone has consistently better customer service than Verizon, AT&T and T-Mobile.

CARRIERTRUSTPILOT USER RATING
Tracfone1.3
T-Mobile1.5
Verizon1.9
AT&T1.2

Tracfone FAQs

How much does Tracfone cost?

Tracfone phone plans start at only $20/mo.

Where can I buy Tracfone?

You can buy a Tracfone SIM card or Tracfone cell phone via their website.

Does Tracfone have 5G?

Yes, Tracfone is powered by the national Verizon, AT&T & T-Mobile 5G & 4G LTE wireless networks.

Tracfone info

Founded1996
Headquarters9700 NW 112th Ave, Miami, FL 33178
Employees501-1,000
Customer service(800) 867-7183
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